1 Reply Latest reply on Dec 20, 2012 5:46 AM by Xiaoyi Tong

    Adobe Extension Manager CS6 not showing PS CS6 as a Product

    imagefiddler

      Adobe Ext Mngr displays Illustrator & In Design CS6 as available Products, but not PS CS6. Downloaded and reinstalled Adobe Ext Mngr, but same issue. Any ideas?

        • 1. Re: Adobe Extension Manager CS6 not showing PS CS6 as a Product
          Xiaoyi Tong Adobe Employee

          Hi Imagefiddler,

           

          You can generate Extension Manager log files with the steps below, and post the content of log files here. Thanks.

           

          Xiaoyi

           

          1. Create a file named "ExManLog.YES" in Extension Manager folder.

              Windows:

              1) Open command prompt as administrator;

              2) Change directory to "C:\Program File (x86)\Adobe\Adobe Extension Manager CS6"

              3) Run command

           

              echo > ExManLog.YES

           

              Mac:

              1) Open terminal;

              2) Change directory to"/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/MacOS";

              3) Run command

           

              "sudo touch ExManLog.YES"

           

          2. Launch Extension Manager.

          3. Extension Manager log files( *.log ) can be found in the following folder.

              Windows: "C:\Users\<UserName>\AppData\Roaming\Adobe\Extension Manager CS6\"

              Mac: "/Users/<UserName>/Library/Application Support/Adobe/Extension Manager CS6/"