6 Replies Latest reply on Jan 2, 2013 12:52 AM by andaleebfatima1

    Can't open preferences, freezes software


      I am trying to open preferences to fix another problem - can't backup my catalog!  But it freezes with Loading...  In the process of troubleshooting the catalog backup, I unistalled and reinstalled PSE 11.0 twice.  I also started a new catalog (which I can successfully backup), but starting preferences freezes when using that catalog too.


      I am running Windows 7 64 bit.  I am novice, so not sure what other info you may need.  I did seach the forums, but did not find the same problem.  Any help would be appreciated.  Thanks.