I have DW6 and no problems with Help.
Did you purchase a licensed edition?
Did you uninstall & reinstall?
What error messages do you receive?
hmm, that doesn't seem to have fixed it. I was hoping it would, but it didn't.
how do I manually check to see if the help folder is there, or in another location? what location should it be in? I have DW installed on my second hard drive, so I'm wondering if the help content had a default install location on the main c drive.
does anyone else have any suggestions?
I've received that error before, and although the error message is completely wrong, the cause was that I was not connected to the Internet.
When you press F1 (or go to Help > Dreamweaver Help), Dreamweaver tries to connect to the product documentation online; if it can connect to it, it opens your browser to the main topics page. If it can't connect, then it tries to open the local PDF file of the documentation instead.
I got this error because I did not yet have the local PDF file, which may be the cause for you as well.
Essentially, connect to the Internet, use the Help Manager (look for the shortcut in the Start Menu called "Adobe Help") to download the PDF, then you can disconnect from the Internet again.
yeah, I think that is what it is, I already tried the suggestions listed, but after downloading the help files, it still didn't fix it.
I checked with the development team, and they suggested that you do the following:
- Uninstall the "Adobe Help Manager" from Programs And Features in the Control Panel. If you also have a separate entry labeled just "Adobe Help" please also uninstall this.
- After completing the uninstall, access this link to re-install the Adobe Help Manager:
(You should see an "Install now" button/link on the right, under Step 2.)
tried it and it didn't work. I'm still getting the same error
Are you able to open the Adobe Help Manager application?
If so, do you have the "Display Local Help content only" setting set to Yes or No?
If set to Yes, change it to No and then click Done. Then see if that helps.
If it's already on No, then toggle it back and forth. (Change it to Yes, click Done, then open it back up and switch to No again, click Done.) Then test.
Also, on that General Settings tab of Adobe Help Manager, do you have a "Download" button?
If so, click it and click Done to close it. Check back in a few minutes to make sure it finished downloading (when it's finished, the Download button will no longer appear). After it's completed, restart Dreamweaver and try again.
See this blog post for some info about the above suggestions: http://blogs.adobe.com/mallika/2012/07/five-faqs-about-offline-help-for-creative-suite-6.h tml
yes, I can open the adobe help manager. I do have it set to local help only, that is what is causing the problem. I have already downloaded the offline reference, but I still get the error.
I have already tried toggling the option, but as with everything else I have tried, it didn't work.
there is no download button under general settings, and under local content, it is telling me that the version I have is current.
I have already read through the link you posted, as well as all the rest that have been posted before and none have given me any solution.
Thanks for your patience on this. It is good to confirm that using offline help (i.e. the PDF) is your preference.
I have a few other questions for you to help us sort this out:
- What version (or versions) of Adobe Reader do you have installed on your computer?
- Do you also have Acrobat (Professional or Standard) installed? If so, what version(s)?
- When you double-click on a PDF file from Windows Explorer, what application opens?
If possible, try this with the PDF file on your computer that contains the Dreamweaver documentation (it should be called "dreamweaver_reference.pdf").
- If you open Dreamweaver "as an Administrator" are you able to avoid this error and successfully open the Help?
To do this, make sure Dreamweaver is closed, then right-click on the shortcut you use to open Dreamweaver, choose Run as Administrator.
adobe reader XI
acrobat isn't listed in the programs & features menu. when opening PDF files, they open with adobe reader. running as administrator doesn't make any difference.
Thanks for answering my questions.
Our engineers wanted to confirm that the "dreamweaver_reference.pdf" PDF file is located inside this folder: C:\Users\Public\Documents\Adobe\PDF\pdf
Can you check that location in Windows Explorer to confirm?
the pdf isn't in that location, no.
opening it in the adobe help application states that it is installed here:
Hmm. If you move (or copy) it to the location I mentioned, does it remove the error?
I don't know. I tried deleting the file within adobe help to try redownloading it to see if that would resolve it, but it's stuck at "pending download"
that seems to fix it not being able to launch, but when I click on a help button, it doesn't open the relevent help section, it just opens the pdf as a whole. is this how it's meant to be? I would have thought it would have functioned as the online version does, by going to the specific area that help is needed with.
Thanks for your patience.
Yes, that is the expected behavior right now.
I know there was some investigation going on to put together the hooks necessary to make contextual help work with the offline PDF, but I do not know the current status of that.
It's clearly something that you desire, so I would highly recommend you request this functionality directly from the Dreamweaver development team by filling out this form: http://adobe.ly/DWwish