Not having found something about this via search, I'm asking the question. I am in tech support for University of Missouri-Extension and we use Connect and create many recordings for later share. I am able to import these FLV recordings into Captivate 5.0, but not 6.0 which we've just purchased. I get the message; "Video encountered an internal error." Is this a known problem with a work-around, or something new? Any assistance would be appreciated. Thanks.
Do you have audio in these recordings? If yes, can you try and use Adobe Media Encoder to encode these to a different format and then try re-importing.
You should be able to import the file this way, however, you audio might not come across.
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