Updated to 310.7 from 306.97, but still no luck. When after effect stops responding there is sometimes a dialog box asking me if I want to send my information. This dialog box does not always appear every time I try to open after effects, but when it does, this is the additional information it gives me:
Files that help describe the problem:
However I can't find these files on my computer. This is also the same information I get when trying to open FX Home's software, except when I try to open that software I do not get a splash screen or window, the .exe shows up for a few seconds in the task manager and disappears.
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As I said, we really need to know the "fault module" from the event viewer or else this is not going anywhere. Read the hubub on my page and provide the necessary details. On a hunch we could tell you to update anything from Quicktime to whatever else you have on your system, but even that may not solve your issue.
You are correct, event viewer showed me the corrupted file that was blocking after effects. Ran a disk clean up and now after effects seems to be working. Thanks for the help, I'll post again if the issue returns.