I'm am trying to recover from a harddrive failure and am reloading some of my software. I've been using Lightroom 3.6 which I got as an upgrade and I have the serial number for that upgrade. I saved the installation program on a separate drive. I've installed 3.6 on my new drive without difficulty; its the activation process that is giving me a problem. When I enter the serial number for my 3.6 is says that its an upgrade serial number and then asks for the original serial number. I started with Lightroom 2.4 and purchased upgrades to 3.6. How can I reacquire the original serial number? Who do I contact; where do I go?
Thanks in advance for any help.
If you registered your LR 2.x online at Adobe then you can look up your serial number, there.
Go to: http://www.adobe.com then choose Help / My Account and check “My Products” At some point it’ll make you login with your Adobe ID.