1 Reply Latest reply on Dec 24, 2012 6:33 PM by ssprengel

    Recovering original serial number for Lightroom 2.4


      I'm am trying to recover from a harddrive failure and am reloading some of my software.  I've been using Lightroom 3.6 which I got as an upgrade and I have the serial number for that upgrade. I saved the installation program on a separate drive.  I've installed 3.6 on my new drive without difficulty; its the activation process that is giving me a problem.  When I enter the serial number for my 3.6 is says that its an upgrade serial number and then asks for the original serial number.  I started with Lightroom 2.4 and purchased upgrades to 3.6.  How can I reacquire the original serial number?  Who do I contact; where do I go?


      Thanks in advance for any help.