Cell phone video is sometimes very difficult to edit... the below is a different phone, but MAY give some ideas
Iphone won't easily edit http://forums.adobe.com/thread/881246
-and a fix http://forums.adobe.com/thread/934466
Also, some general information that may help
Importing Video http://forums.adobe.com/thread/1065281
-and project settings http://forums.adobe.com/thread/1112086
I agree with John. If you want to edit that format of video, you should upgrade to version 11.
Thank you for your response. I downloaded the Premier Elements 11 trial version and the lack of audio sync with a direct import of the Samsung footage is just as bad.
Thanks for your response.
The only relevant idea in your links was the suggestion of conversion to a DV-AVI file. So far this has not worked. I used AVS4You to do the conversion and the resulting AVI file had then lost audio sync even in Windows Media Player - and only had the first few seconds of audio. Premier Elements would only imported the audio track.
Is there any way of reporting these sort of bugs directly to the Adobe programers?
I am not clear if the Adobe people are themselves involved in these forums.
The trial version of version 11 does not include the necessary components for playing MP4s. This will be indicated by a yellow line above the clips on your timeline in Expert mode. (In version 10, the line will be red.) When the program is operating with all of the necessary components, you will not see any red or yellow lines above the clips on your timeline.
Another thing to consider: How fast is your processor and how much RAM do you have? To may need at least a quad core or i7 processor and at least 4 gigs of RAM to work with MP4s and AVCHD video. Otherwise, video playback will lag behind the audio.
But I am able to play the MP4 with no coloured lines showing.
As I said in my original post my system is as follows:
Windows 7 Professional 64 bit version Service Pack 1 kernel 6.1.7601.17944 (reported by SIW)
Computer motherboard is a Gigabyte Z68x-UD3H-B3 with an Intel Core i5-2500 CPU at 3.30GHz. Memory is 4GB.
I enclose a screenshot of the video playing:
One odd thing I have just noticed is that the audio has landed up in the narration track - but it is still out of sync - it about 1 second ahead of the video at this point.
The watermark that appears across the monitor is an indication that the component for your video has not yet been activated.
I'm not sure why your video is appear on Video 4 and your audio is appearing on the Narration track.
When you go to Edit/Project Settings, what video and audio settings are listed?
It may be that the Galaxy uses some proprietary codec that Premiere Elements 11 is having trouble with. But I can edit Flip video and AVCHD on my 2.6 ghz dual-core Windows 7 64bit, so it may or may not be because the trial version doesn't include the necessary component. But something is certainly off in the way the program is running on your machine.
According to the Adobe installation information the trial version of Premiere Elements 11 is fully functional and the watermark is only present until a licence code is purchased.
I have edited AVI footage from a camcorder using the program with no problems (and no loss of audio sync) and the watermark is also present with this.
The odd placement of audio and video was caused by my not dragging the clip carefully enough.
What is odd is that the clip plays completely normally using WIndows Media Player and VLC Media player so I would expect Premiere Elements to be able to handle it without problems.
I think that there is some sort of bug in Premiere Elements' handling of mpe4 files (both in versions 10 and 11) rather than there being anything wrong with my computer.
Is there some way of communicating this directly to the Adobe programers ?
I enclose screenshots of the project settings:
But I am not even able to play the unedited clip in Premiere Elements without loss of audio sync !
The link you give for bug reporting does not lead anywhere if Premier Elements is selected as the product.
Do you know of any other way of bug reporting ?
Further to the above I have installed Premier Pro 6.0.0 trial version but this behaves in the same way with loss of audio sync with just playing the raw footage.
Since it is possible to report this on the bug link you gave me I will do this - but its dissapointing that faults like this persist in this software.
>not even able to play the unedited clip in Premiere Elements without loss of audio sync
As it says in the article linked from 1066154, an editor is not just a simple media player... the video is inside an edit program, even if all you are trying to do is play... the process is simply different
>dissapointing that faults like this persist
Cell phone video is not really DESIGNED to be edited, so it uses "tricks" to save storage space, as discussed in the iPhone links I posted back in #1
Premiere Elements, and PPro, are made to edit video from a "real" camera, with a consistent frame rate, and do not do well with variable video
Have you checked with your cell phone maker to find out if they have editing software?
I have solved my immediate problem by uploading the original clip to YouTube and then downloading it back to Premier Elements 10.
After doing this the audio is in sync and I was able to edit the clip without problems in Premier Elements 10.
I have now found a better solution (the sync with the YouTube method was not perfect).
This is a screen capture program (Action!) which records any audio or video you have on screen. The captured video can be recorded as AVI or 2 sorts of MP4. The AVI version is not properly in sync but the MP4 (Intel Quick Sync Video) seems OK.