2 Replies Latest reply on Dec 27, 2012 9:58 PM by HeyItsJono

    Photoshop CS6 crashing on startup

    HeyItsJono

      Hi there,
      I just downloaded CS6 on Windows 7 32bit, however whenever the program starts up, it will load up completely to the Photoshop interface and then a popup will appear stating that Photoshop has encountered an error and must close. The only option then is to close the program. Is there any way to fix this? The appcrash report is as follows:

      Version=1
      EventType=BEX
      EventTime=130010524462040490
      ReportType=2
      Consent=1
      UploadTime=130010524463900597
      ReportIdentifier=553ec0a3-4fd5-11e2-8b03-00269e50e019
      IntegratorReportIdentifier=553ec0a2-4fd5-11e2-8b03-00269e50e019
      Response.BucketId=3048531249
      Response.BucketTable=5
      Response.type=4
      Sig[0].Name=Application Name
      Sig[0].Value=Photoshop.exe
      Sig[1].Name=Application Version
      Sig[1].Value=13.0.0.0
      Sig[2].Name=Application Timestamp
      Sig[2].Value=4f61beba
      Sig[3].Name=Fault Module Name
      Sig[3].Value=WinTab32.dll_unloaded
      Sig[4].Name=Fault Module Version
      Sig[4].Value=0.0.0.0
      Sig[5].Name=Fault Module Timestamp
      Sig[5].Value=4e694df7
      Sig[6].Name=Exception Offset
      Sig[6].Value=6050c1b8
      Sig[7].Name=Exception Code
      Sig[7].Value=c0000005
      Sig[8].Name=Exception Data
      Sig[8].Value=00000008
      DynamicSig[1].Name=OS Version
      DynamicSig[1].Value=6.1.7601.2.1.0.768.3
      DynamicSig[2].Name=Locale ID
      DynamicSig[2].Value=3081
      DynamicSig[22].Name=Additional Information 1
      DynamicSig[22].Value=fa66
      DynamicSig[23].Name=Additional Information 2
      DynamicSig[23].Value=fa6696398de2b9f98383d7a3bf5c3ea1
      DynamicSig[24].Name=Additional Information 3
      DynamicSig[24].Value=7c50
      DynamicSig[25].Name=Additional Information 4
      DynamicSig[25].Value=7c5087f182cb6c569bc4ae95118d8529
      UI[2]=C:\Program Files\Adobe\Adobe Photoshop CS6\Photoshop.exe
      UI[3]=Adobe Photoshop CS6 has stopped working
      UI[4]=Windows can check online for a solution to the problem.
      UI[5]=Check online for a solution and close the program
      UI[6]=Check online for a solution later and close the program
      UI[7]=Close the program
      LoadedModule[0]=C:\Program Files\Adobe\Adobe Photoshop CS6\Photoshop.exe
      LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
      LoadedModule[2]=C:\Windows\system32\kernel32.dll
      LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
      LoadedModule[4]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17825_none_72d273598668a06b\gdiplus.dll
      LoadedModule[5]=C:\Windows\system32\msvcrt.dll
      LoadedModule[6]=C:\Windows\system32\USER32.dll
      LoadedModule[7]=C:\Windows\system32\GDI32.dll
      LoadedModule[8]=C:\Windows\system32\LPK.dll
      LoadedModule[9]=C:\Windows\system32\USP10.dll
      LoadedModule[10]=C:\Windows\system32\ole32.dll
      LoadedModule[11]=C:\Windows\system32\RPCRT4.dll
      LoadedModule[12]=C:\Windows\system32\mscms.dll
      LoadedModule[13]=C:\Windows\system32\USERENV.dll
      LoadedModule[14]=C:\Windows\system32\profapi.dll
      LoadedModule[15]=C:\Program Files\Adobe\Adobe Photoshop CS6\MSVCP100.dll
      LoadedModule[16]=C:\Program Files\Adobe\Adobe Photoshop CS6\MSVCR100.dll
      LoadedModule[17]=C:\Windows\system32\OPENGL32.dll
      LoadedModule[18]=C:\Windows\system32\ADVAPI32.dll
      LoadedModule[19]=C:\Windows\SYSTEM32\sechost.dll
      LoadedModule[20]=C:\Windows\system32\GLU32.dll
      LoadedModule[21]=C:\Windows\system32\DDRAW.dll
      LoadedModule[22]=C:\Windows\system32\DCIMAN32.dll
      LoadedModule[23]=C:\Windows\system32\SETUPAPI.dll
      LoadedModule[24]=C:\Windows\system32\CFGMGR32.dll
      LoadedModule[25]=C:\Windows\system32\OLEAUT32.dll
      LoadedModule[26]=C:\Windows\system32\DEVOBJ.dll
      LoadedModule[27]=C:\Windows\system32\dwmapi.dll
      LoadedModule[28]=C:\Windows\system32\WS2_32.dll
      LoadedModule[29]=C:\Windows\system32\NSI.dll
      LoadedModule[30]=C:\Windows\system32\WINSPOOL.DRV
      LoadedModule[31]=C:\Program Files\Adobe\Adobe Photoshop CS6\cg.dll
      LoadedModule[32]=C:\Program Files\Adobe\Adobe Photoshop CS6\cgGL.dll
      LoadedModule[33]=C:\Program Files\Adobe\Adobe Photoshop CS6\ExtendScript.dll
      LoadedModule[34]=C:\Program Files\Adobe\Adobe Photoshop CS6\ScCore.dll
      LoadedModule[35]=C:\Windows\system32\SHELL32.dll
      LoadedModule[36]=C:\Windows\system32\SHLWAPI.dll
      LoadedModule[37]=C:\Program Files\Adobe\Adobe Photoshop CS6\adbeape.dll
      LoadedModule[38]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll
      LoadedModule[39]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCP90.dll
      LoadedModule[40]=C:\Program Files\Adobe\Adobe Photoshop CS6\AdobeOwl.dll
      LoadedModule[41]=C:\Program Files\Adobe\Adobe Photoshop CS6\ahclient.dll
      LoadedModule[42]=C:\Windows\system32\WININET.dll
      LoadedModule[43]=C:\Windows\system32\Normaliz.dll
      LoadedModule[44]=C:\Windows\system32\iertutil.dll
      LoadedModule[45]=C:\Windows\system32\urlmon.dll
      LoadedModule[46]=C:\Program Files\Adobe\Adobe Photoshop CS6\AXEDOMCore.dll
      LoadedModule[47]=C:\Program Files\Adobe\Adobe Photoshop CS6\MPS.dll
      LoadedModule[48]=C:\Program Files\Adobe\Adobe Photoshop CS6\PlugPlug.dll
      LoadedModule[49]=C:\Program Files\Adobe\Adobe Photoshop CS6\tbb.dll
      LoadedModule[50]=C:\Windows\system32\IMM32.DLL
      LoadedModule[51]=C:\Windows\system32\MSCTF.dll
      LoadedModule[52]=C:\Windows\system32\guard32.dll
      LoadedModule[53]=C:\Windows\system32\VERSION.dll
      LoadedModule[54]=C:\Windows\system32\fltlib.dll
      LoadedModule[55]=C:\Program Files\Adobe\Adobe Photoshop CS6\tbbmalloc.dll
      LoadedModule[56]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.dll
      LoadedModule[57]=C:\Windows\system32\CRYPTBASE.dll
      LoadedModule[58]=C:\Windows\system32\uxtheme.dll
      LoadedModule[59]=C:\Program Files\PowerMenu\PowerMenuHook.dll
      LoadedModule[60]=C:\Windows\system32\dnssd.dll
      LoadedModule[61]=C:\Program Files\Adobe\Adobe Photoshop CS6\AdobeLinguistic.dll
      LoadedModule[62]=C:\Windows\system32\PSAPI.DLL
      LoadedModule[63]=C:\Windows\system32\STI.DLL
      LoadedModule[64]=C:\Windows\system32\CLBCatQ.DLL
      LoadedModule[65]=C:\Windows\system32\CRYPTSP.dll
      LoadedModule[66]=C:\Windows\system32\rsaenh.dll
      LoadedModule[67]=C:\Windows\system32\RpcRtRemote.dll
      LoadedModule[68]=C:\Windows\system32\wiatrace.dll
      LoadedModule[69]=C:\Program Files\Adobe\Adobe Photoshop CS6\Photoshop.dll
      LoadedModule[70]=C:\Program Files\Adobe\Adobe Photoshop CS6\PSViews.dll
      LoadedModule[71]=C:\Program Files\Adobe\Adobe Photoshop CS6\PSArt.dll
      LoadedModule[72]=C:\Windows\system32\propsys.dll
      LoadedModule[73]=C:\Windows\system32\ntmarta.dll
      LoadedModule[74]=C:\Windows\system32\WLDAP32.dll
      LoadedModule[75]=C:\Windows\system32\c_g18030.dll
      LoadedModule[76]=C:\Program Files\Adobe\Adobe Photoshop CS6\amtlib.dll
      LoadedModule[77]=C:\Windows\system32\WINHTTP.dll
      LoadedModule[78]=C:\Windows\system32\webio.dll
      LoadedModule[79]=C:\Windows\system32\IPHLPAPI.DLL
      LoadedModule[80]=C:\Windows\system32\WINNSI.DLL
      LoadedModule[81]=C:\Windows\system32\MSIMG32.dll
      LoadedModule[82]=C:\Windows\system32\apphelp.dll
      LoadedModule[83]=C:\Program Files\Adobe\Adobe Photoshop CS6\Required\Plug-Ins\Extensions\FastCore.8BX
      LoadedModule[84]=C:\Program Files\Adobe\Adobe Photoshop CS6\Required\Plug-Ins\Extensions\MMXCore.8BX
      LoadedModule[85]=C:\Program Files\Adobe\Adobe Photoshop CS6\libmmd.dll
      LoadedModule[86]=C:\Program Files\Adobe\Adobe Photoshop CS6\Required\Plug-Ins\Extensions\MultiProcessor Support.8BX
      LoadedModule[87]=C:\Program Files\Adobe\Adobe Photoshop CS6\PLUGIN.dll
      LoadedModule[88]=C:\Program Files\Adobe\Adobe Photoshop CS6\Required\Plug-Ins\ADM\ADMPlugin.apl
      LoadedModule[89]=C:\Program Files\Adobe\Adobe Photoshop CS6\LogSession.dll
      LoadedModule[90]=C:\Program Files\Adobe\Adobe Photoshop CS6\AdobeXMP.dll
      LoadedModule[91]=C:\Program Files\Common Files\Adobe\Plug-Ins\CS6\File Formats\Camera Raw.8bi
      LoadedModule[92]=C:\Windows\system32\wbem\wbemprox.dll
      LoadedModule[93]=C:\Windows\system32\wbemcomn.dll
      LoadedModule[94]=C:\Windows\system32\wbem\wbemsvc.dll
      LoadedModule[95]=C:\Windows\system32\wbem\fastprox.dll
      LoadedModule[96]=C:\Windows\system32\NTDSAPI.dll
      LoadedModule[97]=C:\Program Files\Adobe\Adobe Photoshop CS6\BIB.dll
      LoadedModule[98]=C:\Program Files\Adobe\Adobe Photoshop CS6\BIBUtils.dll
      LoadedModule[99]=C:\Program Files\Adobe\Adobe Photoshop CS6\ACE.dll
      LoadedModule[100]=C:\Program Files\Adobe\Adobe Photoshop CS6\AGM.dll
      LoadedModule[101]=C:\Program Files\Adobe\Adobe Photoshop CS6\CoolType.dll
      LoadedModule[102]=C:\Program Files\Adobe\Adobe Photoshop CS6\AXE8SharedExpat.dll
      LoadedModule[103]=C:\Windows\System32\msxml6.dll
      LoadedModule[104]=C:\Program Files\Adobe\Adobe Photoshop CS6\Required\Plug-Ins\Extensions\ScriptingSupport.8li
      LoadedModule[105]=C:\Program Files\Adobe\Adobe Photoshop CS6\ScriptUIFlex.dll
      LoadedModule[106]=C:\Program Files\Adobe\Adobe Photoshop CS6\adobe_caps.dll
      LoadedModule[107]=C:\Windows\system32\WindowsCodecs.dll
      LoadedModule[108]=C:\Windows\system32\WTSAPI32.dll
      LoadedModule[109]=C:\Windows\system32\WINSTA.dll
      LoadedModule[110]=C:\Users\Username\AppData\Roaming\Dropbox\bin\DropboxExt.17.dll
      LoadedModule[111]=C:\Windows\system32\dbghelp.dll
      LoadedModule[112]=C:\Windows\system32\EhStorShell.dll
      LoadedModule[113]=C:\Windows\system32\ntshrui.dll
      LoadedModule[114]=C:\Windows\system32\srvcli.dll
      LoadedModule[115]=C:\Windows\system32\cscapi.dll
      LoadedModule[116]=C:\Windows\system32\slc.dll
      LoadedModule[117]=C:\Program Files\Common Files\Adobe\APE\3.3\adbeapecore.dll
      LoadedModule[118]=C:\Windows\system32\Pen_Tablet.dll
      LoadedModule[119]=C:\Windows\system32\SXS.DLL
      LoadedModule[120]=C:\Program Files\Adobe\Adobe Photoshop CS6\aif_core.dll
      LoadedModule[121]=C:\Program Files\Adobe\Adobe Photoshop CS6\aif_ogl.dll
      LoadedModule[122]=C:\Windows\system32\atioglxx.dll
      LoadedModule[123]=C:\Windows\system32\atiadlxx.dll
      LoadedModule[124]=C:\Windows\system32\WINTRUST.dll
      LoadedModule[125]=C:\Windows\system32\CRYPT32.dll
      LoadedModule[126]=C:\Windows\system32\MSASN1.dll
      LoadedModule[127]=C:\Program Files\Common Files\Adobe\APE\3.3\adbeapeengine.dll
      LoadedModule[128]=C:\Windows\system32\OLEACC.dll
      LoadedModule[129]=C:\Windows\system32\COMDLG32.dll
      LoadedModule[130]=C:\Windows\system32\WINMM.dll
      LoadedModule[131]=C:\Windows\system32\msi.dll
      LoadedModule[132]=C:\Windows\system32\DSOUND.dll
      LoadedModule[133]=C:\Windows\system32\POWRPROF.dll
      LoadedModule[134]=C:\Windows\system32\DNSAPI.dll
      LoadedModule[135]=C:\Windows\system32\mlang.dll
      LoadedModule[136]=C:\Windows\system32\Secur32.dll
      LoadedModule[137]=C:\Windows\system32\SSPICLI.DLL
      LoadedModule[138]=C:\Windows\system32\credssp.dll
      LoadedModule[139]=C:\Windows\system32\schannel.DLL
      LoadedModule[140]=C:\Windows\system32\icm32.dll
      LoadedModule[141]=C:\Windows\system32\MMDevAPI.DLL
      LoadedModule[142]=C:\Windows\system32\wdmaud.drv
      LoadedModule[143]=C:\Windows\system32\ksuser.dll
      LoadedModule[144]=C:\Windows\system32\AVRT.dll
      LoadedModule[145]=C:\Windows\system32\AUDIOSES.DLL
      LoadedModule[146]=C:\Windows\system32\msacm32.drv
      LoadedModule[147]=C:\Windows\system32\MSACM32.dll
      LoadedModule[148]=C:\Windows\system32\midimap.dll
      LoadedModule[149]=C:\Windows\system32\mswsock.dll
      LoadedModule[150]=C:\Windows\System32\wshtcpip.dll
      LoadedModule[151]=C:\Windows\System32\wship6.dll
      LoadedModule[152]=C:\Program Files\Common Files\Adobe\CS6ServiceManager\lib\ServiceManager-Launcher.dll
      State[0].Key=Transport.DoneStage1
      State[0].Value=1
      FriendlyEventName=Stopped working
      ConsentKey=BEX
      AppName=Adobe Photoshop CS6
      AppPath=C:\Program Files\Adobe\Adobe Photoshop CS6\Photoshop.exe
      

       

       

      The Event Logger details are as follows:

      Faulting application name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61beba
      Faulting module name: WinTab32.dll_unloaded, version: 0.0.0.0, time stamp: 0x4e694df7
      Exception code: 0xc0000005
      Fault offset: 0x6050c1b8
      Faulting process id: 0x22fc
      Faulting application start time: 0x01cde3e200caf967
      Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6\Photoshop.exe
      Faulting module path: WinTab32.dll
      Report Id: 553ec0a2-4fd5-11e2-8b03-00269e50e019
      

       

      Any help would be very, very appreciated. Thank you.