8 Replies Latest reply on Dec 29, 2012 7:24 AM by DF

    PE 11 Does not Recognize HD Camcorder

    DF

      I recently installed PE 11 on my HP Pavilion desktop computer (model p6580t), which runs Windows 7 Home Premium 64 bit (with 6 GB RAM and an Intel Core i5 3.2 GHz processor).  I believe all drivers on the computer are current.

       

      Each time I have attempted to import video from tapes in the HDV camcorder, PE 11 says it does not recognize the camcorder.  The link between my PC and the camcorder is by firewire.  The camcorder is a Sony DCR-HC42, purchased 7 years ago.

       

      Nevertheless, using the same firewire link, I have successfully imported video from my camcorder when I have utlized the latest version of Microsoft Moviemaker.  Moviemaker immediately recognizes my camcorder and quickly begins the data importation.

       

      Any thoughts on what is causing PE 11 not to recognize my camcorder? Any thoughts on fixing the problem?