1 Reply Latest reply: Jan 2, 2013 3:02 PM by Jeff A Wright RSS

    Fireworks CS6 Internal Error, other components APPCRASH

    StreetMotive

      Hello,

       

      I have tried installing this CS6 Web Premium for the past month on my corporate machine. My local IT has re-imaged and even replaced my hard drive a number of times with fresh CS6 installs right after. 32 & 64 bit. Currently I am on a new hard drive with fresh Windows 7 64 bit OS.

       

      Here is what happened on the latest install attempt.

       

      Dreamweaver opened initially and then went straight into "Not Responding" status for about 10 minutes. I finally ended task, tried to open again with no luck. Restart, power off and on, nothing has gotten DW to open again. It will not even give me an error message. I see the curser wheel spin for a few seconds when I attempt to open it initially, then it just goes back to normal as if nothing happened, and never opens nor errors.

       

      Fireworks gives me an error: "Could not launch Fireworks. An internal error has occured." That's it, I can select "OK" and go on my way but never able to open the software.

       

      Bridge and Extension Manage both open without error.

       

      Every other component, such as Photoshop, Illustrator, etc gives me a different type of error: "Adobe Illustrator CS6 has stopped working, Windows can check online for a solution to the problem." Though of course attempting to do so yields no results. Nothing even happens when I choose that option. So I can simply "Close the program" and move along never being able to open the software. There are problem details available which are posted below:

       

       

      IllustratorPhotoshopFlash

      Problem signature:

        Problem Event Name: APPCRASH

        Application Name: Illustrator.exe

        Application Version: 16.0.0.682

        Application Timestamp: 4f6e45b7

        Fault Module Name: amtlib.dll

        Fault Module Version: 6.0.0.75

        Fault Module Timestamp: 4f140d21

        Exception Code: c0000005

        Exception Offset: 000000000003d47a

        OS Version: 6.1.7601.2.1.0.256.4

        Locale ID: 1033

      Problem signature:

        Problem Event Name:          APPCRASH

        Application Name:          Photoshop.exe

        Application Version:          13.0.0.0

        Application Timestamp:          4f61c045

        Fault Module Name:          amtlib.dll

        Fault Module Version:          6.0.0.75

        Fault Module Timestamp:          4f140d21

        Exception Code:          c0000005

        Exception Offset:          000000000003d47a

        OS Version:          6.1.7601.2.1.0.256.4

        Locale ID:          1033

      Problem signature:

        Problem Event Name:          APPCRASH

        Application Name:          Flash.exe

        Application Version:          12.0.0.481

        Application Timestamp:          4f76375f

        Fault Module Name:          amtlib.dll

        Fault Module Version:          6.0.0.93

        Fault Module Timestamp:          4f41ddba

        Exception Code:          c0000005

        Exception Offset:          00034d06

        OS Version:          6.1.7601.2.1.0.256.4

        Locale ID:          1033

        Additional Information 1:          0a9e

        Additional Information 2:          0a9e372d3b4ad19135b953a78882e789

        Additional Information 3:          0a9e

        Additional Information 4:          0a9e372d3b4ad19135b953a78882e789

       

       

      Any help would be greatly appreciated as I really need to be able to get to work.