4 Replies Latest reply on Jan 1, 2013 10:06 AM by the_wine_snob

    I have to force quit Premiere Elements 11 to close it

    Stu Allen Level 1

      I have now tried Premiere Elements 11 on two different Mac Mini models and have experienced the same issue.

       

      Basically when I have finished working on a project I 'save' it as normal. I then close the program and it hangs for ever. The only way I can close the program is to 'force quit'. If I just open a project up and watch parts of it I can then close the program without any issues. Seems to be as soon as I press 'save' the program will not close afterwards.

       

      This has happened on an older Mac Mini. I then upgraded my computer to a Mac Mini 2012 2.3 GHz Quad-core and still have the same issue with every single project I am working on. Some of these I only started on the new Mini. Today I installed 16GB of Crucial Ram and tried the program out again and it still will not close without having to do force quit.

       

      Has anyone else had this issue? I have read about one other person with the same problem but with no conclusion.

       

      I have to say the program itself I like but not the closing down part.

       

      Thanks

      Stu

        • 1. Re: I have to force quit Premiere Elements 11 to close it
          Steve Grisetti Adobe Community Professional

          I'm running it on my Mountain Lion with a dual-core 2.6 ghz and 4 gig of RAM and I've never had that problem, Stu. So it's really bizarre that you're seeing it on two different computers!

           

          I assume you've run disc diagnostics to make sure it's not a disc problem. And you've run tests on the memory. And I also assume you've got at least 100 gigs of free space on your hard drives.

           

          If so, the question I'd ask would be what do these two computers have in common? Do they have any of the same software?

           

          Figuring out what your two computers have that mine does not will likely be the key to diagnosing your problem.

          • 2. Re: I have to force quit Premiere Elements 11 to close it
            Stu Allen Level 1

            Hi Steve

             

            The first computer was running leopard. The current one is running Mountain Lion. Computer is two weeks old tomorrow. 732.00 GB of free hard drive. It is running really fast. I have not altered any of the preference settings in Premeire Elements 11 yet.

             

            The only programs in common on both computers are:

             

            Lightroom 4

            Lightroom 2.7

            Photoshop Elements 11

            Premeire Elements 11

            Spyder Pro 4

             

            Are you running any of those programs as well?

            • 3. Re: I have to force quit Premiere Elements 11 to close it
              Steve Grisetti Adobe Community Professional

              Well, you can eliminate Photoshop Elements and Premiere Elements from that list.

               

              For my money, I'd bet it's Lightroom causing the problems. But, short of removing it from one of your computers, I don't know any way to verify it.

              • 4. Re: I have to force quit Premiere Elements 11 to close it
                the_wine_snob Level 9

                Not knowing Mac's, this question might not be so easy to answer, but on a PC, one can look in Windows Task Manager, to see exactly what programs, services and processes are running, at any given moment. I would assume that the Mac has a similar utility. If it does, I would do a test, and quit PrE, after a Project Save, then look at that utility, to see exactly what programs, services or processes ARE still running, and especially which Adobe modules are running. That would narrow things down quickly. If the Mac does not have such a utility, there should be a 3rd party utility available to track down running programs, services and processes.

                 

                Good luck,

                 

                Hunt