22 Replies Latest reply on Aug 9, 2017 10:34 AM by philipk59661751

    Error on the activation server

    marysechasle2003

      Keeps having the following error reported when trying to authorize my PC with Adobe Digital Editions: Error on the activation server". My Adobe ID and password are correct. Anyone know what to do? this has been going on for days.

        • 1. Re: Error on the activation server
          Jeff A Wright Adobe Employee

          Can you please post the exact error message you are receiving?

          • 2. Re: Error on the activation server
            Figboucher

            I Have been having same problem for four days. Message is E_AUTH_NOT_READY. Library says means server is busy.

            • 3. Re: Error on the activation server
              twokidsandbusy

              The error message is E_AUTH_NOT_READY.  I have gotten this message as well.  Even tried setting up an new adobe account and still got the same error message.  I can't use the Kobos I got my kids for Christmas without this getting fixed so for now they are an expensive piece of junk.  I am frustrated beyond belief as Kobo refuses to help me and sent me back to my library where they told me and I agree that the problem was not with the library system.  I know this because I can download these books to my Sony eReader.

              • 4. Re: Error on the activation server
                iheartreading2012

                I am having the exact same problem. I got a Nook Tablet for Christmas and I can't open a single one of my books I transfered until I can authorize my ADE. This is ridiculous and very frustating. -.-

                • 5. Re: Error on the activation server
                  sjpt Level 4

                  tnsprin, posted in another thread http://forums.adobe.com/message/4773741

                   

                  The e_auth_not_ready can be fixed by deleting your authorization (yes you have one even though it doesn't show) and then reauthorizing.  After launching ADE hit CONTROL+SHIFT+D and say yes to delete authoriztion.  Then go back in and reqauthorize your computer.  You may want to also connect any devices and delete and reauthorize them.

                   

                  (COMMAND+SHIFT+D for Mac)

                   

                  I can't vouch for that, but worth a try ....

                  • 6. Re: Error on the activation server
                    dblackb999

                    Similar issue but what I get now is a window pops up saying that it's authorizing, but nothing happens. I've left it in that mode for up to 15 minutes - no errors, just no response. And the delete authorization option does nothing, even in the Liobrary screen.

                    Earlier yesterday I was getting a system error message, so I expect there's an issue at Adobe.

                    • 7. Re: Error on the activation server
                      Jeff A Wright Adobe Employee

                      Dblackb999 are you getting stuck at authorizing in Adobe Digital Editions or where exactly?  Also which operating system are you using?

                      • 8. Re: Error on the activation server
                        twokidsandbusy Level 1

                        Thanx. I will give that a try.

                        • 9. Re: Error on the activation server
                          twokidsandbusy Level 1

                          Your answer was helpful and I have deauthorized and reauthorized.  However this just leads me to an new error.  When I try to add a book to the Adobe Digital Edition Library, I get E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER.  I am so frustrated.  Should it really be this difficult to download books from the public library to a KOBO reader.  Can anyone tell me what this error (at least #3 in my series of problems) means and how to fix it?

                          • 10. Re: Error on the activation server
                            twokidsandbusy Level 1

                            Hi Jeff,

                             

                            Not sure if you can help but I am frustrated.  I got past the authorize issue but now when I try to add a public library book to my Adobe Digital Edition library, I get E_LIC_ALREADY_FULFULLED_BY_ANOTHER_USER.  I tried deleting the .acsm files and downloaded the book again from the public library with the same error message.  I am so confused and ready to pull my hair out.

                            • 11. Re: Error on the activation server
                              Jeff A Wright Adobe Employee

                              The E_LIC_ALREADY_FULFULLED_BY_ANOTHER_USER means that the e-book has already been authorized to a different user account.  The simplest option is to contact the e-book provider and request that they reset the activation for the title. 

                               

                              Your other option is to sign into the account which was previously activated when you originally downloaded the title.

                              • 12. Re: Error on the activation server
                                twokidsandbusy Level 1

                                I could kiss you.  Sorry if that isn't PC but I have been trying for three days and have at last succeeded.  The book I was trying to copy, I had originally copied on my library card and returned it, then borrowed it on my daughter's card.  I have tried a totally different book from the library and have succeeded.  Now onto my other daughter's reader.  Hopefully it will be seamless.  But thanx again.

                                • 13. Re: Error on the activation server
                                  twokidsandbusy Level 1

                                  Spoke too soon.  Am trying to copy a book to my other daughter's Kobo ereader.  Got the book copied to the Adobe Digital Edition but this time when I tried to copy the book, I got CE_COPY_NOT_ALLOWED.  Do I need to authorize this second device or reauthorize the computer?  Sorry to be such a pest!

                                  • 14. Re: Error on the activation server
                                    sjpt Level 4

                                    Digital Editions 2.0 doesn't work properly with some eReaders. 

                                    With my Sony, not only did the copy protection prevent copy to the Sony,

                                    but while the Sony was plugged in it prevented me reading the books using ADE on the PC.

                                    Once the Sony was unplugged, the books could again be read on the PC.

                                     

                                    It may be worth trying with v1.7.2 instead; certainly is if you find symptoms as I just described.

                                     

                                    Version 1.7.2 is a little difficult to find, available on Adobe site for Windows and for Mac.

                                    http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editio ns.html

                                    also for PC at http://www.tucows.com/preview/853736/Adobe-Digital-Edition-For-EBooks

                                    • 15. Re: Error on the activation server
                                      twokidsandbusy Level 1

                                      Not usre if this helps in figuring out the problem but after I had problems with the second KOBO, I went back to my first KOBO and tried downloading another book from the public library.  Suuccess.  So the issue is with the second KOBO.  Authorizing problem?  I tried to authorize it but it wanted to reuathorize my computer so I didn't.

                                      • 16. Re: Error on the activation server
                                        twokidsandbusy Level 1

                                        By the way, I had no pronblem with either of my Sonys when I loded them (one Jan. 2011 and one in May of this year).  I didn't load the Adobe Edition (at least not that I remember) and when I download a book from the library (even the ones I was trying to load to the Kobos), the book goes right to my Sony.

                                        • 17. Re: Error on the activation server
                                          dblackb999 Level 1

                                          Thanks for the response.

                                          I persisted in trying to authorize a new computer until finally, this afternoon, the authorization proceeded correctly. I don't know what the issue was as I was using the same user id and password all along.

                                          FYI the O/S is Windows 7. Now at least all my purchased books are in my folder to download.

                                          • 18. Re: Error on the activation server
                                            Figboucher Level 1

                                            I found a fix that worked for me on a forum. If you had a previous version

                                            of ADE installed you have to unauthorize your computer. Press Control,

                                            Shift, D and a popup should ask you if you want to unauthorize. Click yes

                                            then go back into ADE and authorize.

                                            • 19. Re: Error on the activation server
                                              twokidsandbusy Level 1

                                              I have tried and successed with one Kobo reader by unauthorizing my computer and authorizing it again.  My problem now is with the other Kobo reader I have.  I am getting a new message CE_COPY_NOT_ALLOWED.  I tried again to unauthorize and authorize my computer, then copied the book from the ADE and still getting the error mentioned in previous sentence.  Just managed to figure out how to authorize the second Kobo device and it authoized successfully and still getting this error message.  Help, this is now the third different error message I have received while trying to get my two Kobo readers up and running so that I can get books from the public library and i am going insane.

                                              • 20. Re: Error on the activation server
                                                twokidsandbusy Level 1

                                                Might have spoken too soon.  Still couldn't copy over the book I was having problems with but tried getting another book from the public library and succeeded in copying it over to the second Kobo.  So tentatively it appears that I have resolved my problems.  I have yet to retry the first Kobo but frankly am scared to in case I find another different error message.  Honestly not inpressed with the Kobo readers; never had this much grief with my Sony.  Not really a computer expert but getting books for my Sony was pretty easy and way better than the Kobos my daughters got.  Thanx for your and everyone else's help.  Better customer service than I got from either Kobo (they wouldn't help because I was getting a book from the free public library as opposed to one of theirs) and the Adobe chat line (which referred me to their help phone line where I would be charged for help because the ADE was a free download.).  I appreciate all of those who offered help.  Hopefully both my Kobos will remain error free.  If not, I will be back.

                                                • 21. Re: Error on the activation server
                                                  abdul samad

                                                  an error is found again and again after creating an id and also verify it but when i log into pc with adobe digital editon then it says that "activition server error"

                                                  • 22. Re: Error on the activation server
                                                    philipk59661751

                                                    I'm having the same problem with all my books.  This is the error message:

                                                     

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