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Welcome to the forum.
1] Are there any networks involved here? Is your project or the document being imported on a network?
2] Have you tried importing a document that you have previously imported successfully? (Import it into a new project)
3] Try splitting the document to be imported into two and then import the two halves. If one half imports and the other does not, then repeat that process with the troublesome half.
Thanks for responding! No network involved, everything on one computer.
I had only imported two documents previously. Neither will import now. Not even a Word document with only one sentence and no headers or footers.
The next thing to question is whether you installed RH using your logon and with admin rights attached?
Yes Peter, I did install with my logon and admin rights.
Thanks Colum for responding. I have followed that article while uninstalling and reinstalling. I didn't find that article until I had done it a couple of times first and not all of the registry keys were actually there but I deleted the ones that were.
I started off trying a "repair" of MS Office but finally did a complete reinstall and then a reinstall of Robohelp. Would it have helped to do Robohelp first?
No, it's important RH is installed last.
Where is the Normal template for Word installed?
It's important Word is run once after installation before attempting to work with RH.
It shouldn't affect an import but change Word's security settings to Medium rather than the default of high.
Is the Word installation a standard install to your PC, nothing unusual?
Tell us more about Pando and why you think that might be relevant.
What Firewall are you using?
I have been installing Word first and opening one file in Word then shutting it down and installing Robohelp. I did a complete install of Word and Office - nothing custom. The normal.dot file is in the default location of C:\Documents and Settings\Debbie\Application Data\Microsoft\Templates
I just changed the Word security to medium ... it was on high.
I'm using Norton AntiVirus (Norton Protection Center) ... just standard install on that too.
I'm in the process of deleting Pando (and other seldom used programs.) I really don't think Pando would affect it but I'm always leery of free programs and it was the only program I installed since the Word import feature was working.
I really appreciate your time!
Take a look at Print Issues on my site, look at the first item under Other Issues.
I know it is all about generating printed documentation rather than importing but it could be related.
Also throw "robohelp norton issues" at Google.
Thanks Guys! It seems to be working now. I'm don't know why. I have been rebooting and testing after each uninstall and the only thing I had deleted was Office XP Media (not even Pando yet.)
I also changed the security setting but I've tried it afterwards on both high and medium and it still imports. Heavy sigh. And yes Peter, I will still look at your site.