6 Replies Latest reply: Dec 30, 2012 7:53 AM by Marcel_W95 RSS

    Mocha doesn't work

    Marcel_W95

      I am working with Adobe After Effects CS6 at the moment.

       

      I have a project and now I wanna work with Mocha ... I can click at the button, the first two seconds the loading screen

      of mocha is apearing and then: "mocha4ae_adobe.exe doesn't work any more"

       

      I did all updates for AE, but it is still not working. HELP PLEASE

        • 1. Re: Mocha doesn't work
          lasvideo Community Member

          In order to use the Mocha that comes with CS6, you need to have the footage you want to track as a layer in a comp.

           

          Highlight the layer, go to the Animation drop down menu and select Track With Mocha.

           

          That is the only way I know to use Mocha in CS6.

          • 2. Re: Mocha doesn't work
            Marcel_W95 Community Member

            Yea I tried it on this way, but it doesn't start

            • 3. Re: Mocha doesn't work
              Mylenium MVP

              We cannot know. You are not providing any useful details like some system specs or the crash info from your Event Viewer.

               

              Mylenium

              • 4. Re: Mocha doesn't work
                Marcel_W95 Community Member

                oh I am sorry...

                 

                this is the crash information (I am sorry, it is german):

                Name der fehlerhaften Anwendung (Name of misapplication): mocha4ae_adobe.exe, Version: 0.0.0.0, Zeitstempel (timestemp): 0x4f44f677

                Name des fehlerhaften Moduls (Name of the faulty module): gandalf.dll, Version: 0.0.0.0, Zeitstempel (timestemp): 0x4db94527

                Ausnahmecode (exception Code): 0xc0000005

                Fehleroffset (error offset): 0x0000000000044e04

                ID des fehlerhaften Prozesses (ID of the worng process): 0xcd8

                Startzeit der fehlerhaften Anwendung (start time): 0x01cde67badf6ca08

                Pfad der fehlerhaften Anwendung (path): C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\Plug-ins\Effects\mochaAE\(Mocha Support)\bin\mocha4ae_adobe.exe

                Pfad des fehlerhaften Moduls (path of wrong modul): C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\Plug-ins\Effects\mochaAE\(Mocha Support)\bin\gandalf.dll

                Berichtskennung (report detection): ee09bf30-526e-11e2-898b-14dae9be4d20

                 

                I hope the english expressions are right ... my english is not very good

                 

                About my computer:

                - Windows 7 Home Premium with Service Pack 1

                - AMD Phenom(tm) II X4 840 Processor 3.20GHz

                - RAM: 8,00 GB

                - Systemtype: 64-Bit-System


                I hope this is helpfull ... if you need more information say me which one

                • 5. Re: Mocha doesn't work
                  Mylenium MVP

                  As suspected - gandalf.dll is Imagineers OpenGL library, so update your graphics driver or run mocha with OpenGL turned off. Check the mocha help on how to do that.

                   

                  Mylenium

                  • 6. Re: Mocha doesn't work
                    Marcel_W95 Community Member

                    Thank you

                     

                    But I am really sorry ... I searched for half an hour for mocha help to turn off OpenGL, but I did't find anything ... I think I am blind