10 Replies Latest reply on Jan 3, 2013 2:41 AM by Peter Spier

    inDesign 5 crashes before it completely opens

    AvaFedorov

      I bought CS5 back in 2010 and inDesign never worked. It always crashed before the program even fully opened. Since, at the time, I didn't need inDesign, I didn't worry about it. Now I need inDesign and it's a HUGE problem. I uninstalled and reinstalled CS5 on my computer (which now means I am only running a trial version, since it won't let me use the serial number again- that's another problem!) and and STILL having the same problem Is my version just defective? Please help!!

        • 1. Re: inDesign 5 crashes before it completely opens
          Mylenium Most Valuable Participant

          You are not offering any system information nor actually telling us any other details like what suite the program is part of. Therefore we can't even begin to advise. If the rest of the programs work, it's almost impossible that the program itself is damaged. This is really some specific problem on your computer.

           

          Mylenium

          • 2. Re: inDesign 5 crashes before it completely opens
            AvaFedorov Level 1

            Thanks Mylenium, for trying to answer my question -- sorry that my question

            wasn't detailed enough. My operating system is Mac OS X 10.7.5 the inDesign

            that has never been able to open is part of a CS5 Design Premium package

            that I bought in 2010 (the student licensing version). Photoshop,

            illustrator, acrobat, bridge, etc. all work just fine.

             

            If this helps (though it 's super long) here's the problem details of the

            crash report (I am not including the binary images, or it would be 5 pages

            long):

             

            Process:         Adobe InDesign CS5

            Path:            /Applications/Adobe InDesign CS5/Adobe InDesign

            CS5.app/Contents/MacOS/Adobe InDesign CS5

            Identifier:      com.adobe.InDesign

            Version:         7.0.0.355 (7000)

            Code Type:       X86 (Native)

            Parent Process:  launchd

             

            Date/Time:       2012-12-30 13:06:17.899 -0500

            OS Version:      Mac OS X 10.7.5 (11G63)

            Report Version:  9

             

            Interval Since Last Report:          67510 sec

            Crashes Since Last Report:           5

            Per-App Interval Since Last Report:  88 sec

            Per-App Crashes Since Last Report:   5

            Anonymous UUID:                      9F4985FA-A614-4304-9F06-5280BC3DA963

             

            Crashed Thread:  0  Dispatch queue: com.apple.main-thread

             

            Exception Type:  EXC_BAD_ACCESS (SIGBUS)

            Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

             

            VM Regions Near 0:

            --> __PAGEZERO             0000000000000000-0000000000001000

            -/- SM=NUL  /Applications/Adobe InDesign CS5/Adobe InDesign

            CS5.app/Contents/MacOS/Adobe InDesign CS5

                __TEXT                 0000000000001000-0000000000005000

            r-x/rwx SM=COW  /Applications/Adobe InDesign CS5/Adobe InDesign

            CS5.app/Contents/MacOS/Adobe InDesign CS5

             

            Application Specific Information:

            objc[21860]: garbage collection is OFF

             

            Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

            0   ???                           0xaca6e630 XHNDLtrapback_instruction + 0

            1   AdobeBIB                       0x00806290 0x803000 + 12944

            2   AdobeBIB                       0x0080663c 0x803000 + 13884

            3   AdobeBIB                       0x008066b8 0x803000 + 14008

            4   com.adobe.InDesign.PDF         0x118900b9 GetPlugIn + 1247017

            5   libsystem_c.dylib             0x9c3aa944 __cxa_finalize + 243

            6   libsystem_c.dylib             0x9c3aa7f2 exit + 25

            7   com.adobe.InDesign             0x000027cf start + 63

             

            Thread 1:: Dispatch queue: com.apple.libdispatch-manager

            0   libsystem_kernel.dylib         0x95b4a90a kevent + 10

            1   libdispatch.dylib             0x92bf5e04 dispatchmgr_invoke + 969

            2   libdispatch.dylib             0x92bf4853 dispatchmgr_thread + 53

             

            Thread 2:

            0   libsystem_kernel.dylib         0x95b4983e __psynch_cvwait + 10

            1   libsystem_c.dylib             0x9c3bbe78 pthreadcond_wait + 914

            2   libsystem_c.dylib             0x9c3bbf7b

            pthread_cond_timedwait_relative_np + 47

            3   com.apple.CoreServices.CarbonCore 0x9612d3a7

            TSWaitOnConditionTimedRelative + 178

            4   com.apple.CoreServices.CarbonCore 0x9618f67f MPWaitOnQueue + 200

            5   PMRuntime.dylib               0x00014130 MemUtils::GetAvailMem() + 288

            6   com.apple.CoreServices.CarbonCore 0x961905e0 PrivateMPEntryPoint + 68

            7   libsystem_c.dylib             0x9c3b7ed9 pthreadstart + 335

            8   libsystem_c.dylib             0x9c3bb6de thread_start + 34

             

            Thread 3:

            0   libsystem_kernel.dylib         0x95b47c22 mach_msg_trap + 10

            1   libsystem_kernel.dylib         0x95b471f6 mach_msg + 70

            2   com.apple.CoreServices.CarbonCore 0x961ba0ec

            TS_exception_listener_thread + 90

            3   libsystem_c.dylib             0x9c3b7ed9 pthreadstart + 335

            4   libsystem_c.dylib             0x9c3bb6de thread_start + 34

             

            Thread 4:

            0   libsystem_kernel.dylib         0x95b4983e __psynch_cvwait + 10

            1   libsystem_c.dylib             0x9c3bbe78 pthreadcond_wait + 914

            2   libsystem_c.dylib             0x9c36382a pthread_cond_wait + 48

            3   com.adobe.amt.services         0x0ae0a126 C_AMTUISwitchSuppressUpdates

            + 16768

            4   com.adobe.amt.services         0x0ae02db0 C_EULA_SetState + 2164

            5   com.adobe.amt.services         0x0ae0a18c C_AMTUISwitchSuppressUpdates

            + 16870

            6   libsystem_c.dylib             0x9c3b7ed9 pthreadstart + 335

            7   libsystem_c.dylib             0x9c3bb6de thread_start + 34

             

            Thread 5:

            0   libsystem_kernel.dylib         0x95b4a02e __workq_kernreturn + 10

            1   libsystem_c.dylib             0x9c3b9ccf pthreadwqthread + 773

            2   libsystem_c.dylib             0x9c3bb6fe start_wqthread + 30

             

            Thread 6:

            0   libsystem_kernel.dylib         0x95b4a02e __workq_kernreturn + 10

            1   libsystem_c.dylib             0x9c3b9ccf pthreadwqthread + 773

            2   libsystem_c.dylib             0x9c3bb6fe start_wqthread + 30

             

            Thread 7:

            0   libsystem_kernel.dylib         0x95b4a02e __workq_kernreturn + 10

            1   libsystem_c.dylib             0x9c3b9ccf pthreadwqthread + 773

            2   libsystem_c.dylib             0x9c3bb6fe start_wqthread + 30

             

            Thread 0 crashed with X86 Thread State (32-bit):

              eax: 0x00000000  ebx: 0x00806629  ecx: 0x00000000  edx: 0xffffffff

              edi: 0x00000000  esi: 0x0444233c  ebp: 0xbffffc18  esp: 0xbffffa80

               ss: 0x00000023  efl: 0x00010246  eip: 0xaca6e630   cs: 0x0000001b

               ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f

              cr2: 0x00000000

            Logical CPU: 2

            • 3. Re: inDesign 5 crashes before it completely opens
              Jeff A Wright Adobe Employee

              AvaFedorov did you receive an error message which prevented you from entering your licensing information?

              • 4. Re: inDesign 5 crashes before it completely opens
                AvaFedorov Level 1

                Hi Jeff -- I didn't even get that far, all that happens is the inDesign

                icon keeps bouncing as it load and then all of a sudden the error message

                pops up saying "inDesign quit unexpectedly"  I haven't put in my licensing

                information yet... would that be the problem? Should I reinstall and try to

                put in the information?

                 

                Thank you!

                • 5. Re: inDesign 5 crashes before it completely opens
                  Jeff A Wright Adobe Employee

                  Moving this discussion to the InDesign forum.  AvaFedorov the users in this forum may have suggestions on how to resolve your current difficulties with launching the InDesign software.

                  • 6. Re: inDesign 5 crashes before it completely opens
                    Peter Spier Most Valuable Participant (Moderator)

                    You said you ininstalled and reinstalled. Was that the entire suite, or just InDesign? Are the other applications still working normally, or are they7 also running as a trial?

                    • 7. Re: inDesign 5 crashes before it completely opens
                      AvaFedorov Level 1

                      I reinstalled the entire suite.  All the other applications appear to be

                      working but only running as a trial.

                      • 8. Re: inDesign 5 crashes before it completely opens
                        Peter Spier Most Valuable Participant (Moderator)

                        Did you enter your serial number for the suite during the install?

                         

                        I think I would suggest you uninstall again, then run the clean tool (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3) and reinstall.

                         

                        If you continue to get an unexpected quit after that, please post the crash report on pastebin.com, not here, and put a link to it here.

                        • 9. Re: inDesign 5 crashes before it completely opens
                          AvaFedorov Level 1

                          Hi Peter - Thanks for all your help and advice!  I didn't enter the serial

                          number because I wasn't able to get it since I adobe has already registered

                          it once. I have since gotten it, though, after contacting Adobe. I will try

                          to uninstall and reinstall again and run the clean tool. Fingers crossed it

                          works!

                          • 10. Re: inDesign 5 crashes before it completely opens
                            Peter Spier Most Valuable Participant (Moderator)

                            You may be able to just enter the serial number and activate this time by using the Help menu without needing to uninstall. Worth a try if you haven't uninstalled already...