4 Replies Latest reply on Dec 30, 2012 12:33 PM by John T Smith

    can't update

    moonplace Level 1

      I tried to update PPRO 5.5 (and also Encore) . Both there are2  updates: Adobe application manager and Photoshop Camera Raw. So I tried to update these using the PPRO 5.5 update in help, and the udating started. Then a pop up screen appear: The following problems are found, Installation programm can't initialiation, download Support Advisor to look for the problem. So I did.

       

      Starting this programm , it says:   There was an error updating. Please quit and try again Error code U49M1P1.

      So the updating fails,(also when I tried this in Encore),  any suggestion what happens here?

      Thanks

      Chris