1 Reply Latest reply: Dec 31, 2012 2:37 AM by Mylenium RSS

    Illustrator Keeps Crashing (Creative Cloud)

    Taliadomini

      I've been trying to download Illustrator from Creative Cloud, but it keeps crashing.  In fact, it won't open at all.  I've tried uninstalling and reinstalling.  All previous versions have been removed from my computer.  I've looked over the forums and have yet to find an answer.  Can somebody help me?  I'm running Mac OSX 10.7.5 Lion.  Here is the error.  Please let me know if this is enough info.  Thanks!

       

      Process:         Adobe Illustrator [70970]

      Path:            /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

      Identifier:      com.adobe.illustrator

      Version:         682 (16.0.0)

      Code Type:       X86-64 (Native)

      Parent Process:  launchd [58985]

       

       

      Date/Time:       2012-12-30 16:26:14.212 -0700

      OS Version:      Mac OS X 10.7.5 (11G63)

      Report Version:  9

      Sleep/Wake UUID: BC92C3D2-4613-4356-AC51-4567628DBCFA

       

       

      Interval Since Last Report:          122024 sec

      Crashes Since Last Report:           1

      Per-App Interval Since Last Report:  5 sec

      Per-App Crashes Since Last Report:   1

      Anonymous UUID:                      EC7583DB-FEF9-4494-BD9B-39B2DE51A405

       

       

      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

       

       

      Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

      Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

       

       

      VM Regions Near 0:

      -->

          __TEXT                 0000000100000000-000000010186d000 [ 24.4M] r-x/rwx SM=COW  /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

       

       

      Application Specific Information:

      objc[70970]: garbage collection is OFF

       

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   com.apple.CoreFoundation                0x00007fff83d95166 CFURLCreateCopyAppendingPathComponent + 38

      1   com.adobe.dvacore.framework             0x0000000107f618be dvacore::filesupport::DirHelper::DirHelper(dvacore::filesupport::Dir const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 78

      2   com.adobe.dvacore.framework             0x0000000107f7267c dvacore::filesupport::Dir::Dir(dvacore::filesupport::Dir const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 60

      3   com.adobe.dvaui.framework               0x000000010859d853 dvaui::ui::PrefManager::GetDialogPrefsDirectory(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, bool) + 67

      4   com.adobe.dvaui.framework               0x000000010859fb8a dvaui::ui::PrefManager::PrefManager(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, bool) + 234

      5   com.adobe.dvaui.framework               0x000000010859fd13 dvaui::ui::PrefManager::Initialize(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, bool) + 51

      6   com.adobe.dvaai.framework               0x0000000107d5b2fe ai::app::AIApp::InitApplication(exo::app::AppInitArgs&) + 110

      7   com.adobe.illustrator                   0x000000010075b649 0x100000000 + 7714377

      8   com.adobe.exo.framework                 0x0000000108e922cd exo::app::AppBase::Initialize(exo::app::AppInitArgs&) + 797

      9   com.adobe.illustrator                   0x000000010075b833 0x100000000 + 7714867

      10  com.adobe.illustrator                   0x0000000100804e1b 0x100000000 + 8408603

      11  com.adobe.illustrator                   0x000000010083cfde 0x100000000 + 8638430

      12  com.adobe.illustrator                   0x0000000100804b05 0x100000000 + 8407813

      13  com.adobe.illustrator                   0x000000010070044b 0x100000000 + 7341131

      14  com.adobe.illustrator                   0x000000010083cfde 0x100000000 + 8638430

      15  com.adobe.illustrator                   0x00000001006fe7c4 0x100000000 + 7333828

      16  com.adobe.illustrator                   0x00000001006ef5cc 0x100000000 + 7271884

      17  com.adobe.illustrator                   0x00000001001635f8 0x100000000 + 1455608

       

       

      Thread 1:: Dispatch queue: com.apple.libdispatch-manager

      0   libsystem_kernel.dylib                  0x00007fff8a1da7e6 kevent + 10

      1   libdispatch.dylib                       0x00007fff85862786 _dispatch_mgr_invoke + 923

      2   libdispatch.dylib                       0x00007fff85861316 _dispatch_mgr_thread + 54

       

       

      Thread 2:

      0   libsystem_kernel.dylib                  0x00007fff8a1da192 __workq_kernreturn + 10

      1   libsystem_c.dylib                       0x00007fff8d666594 _pthread_wqthread + 758

      2   libsystem_c.dylib                       0x00007fff8d667b85 start_wqthread + 13

       

       

      Thread 3:

      0   libsystem_kernel.dylib                  0x00007fff8a1da192 __workq_kernreturn + 10

      1   libsystem_c.dylib                       0x00007fff8d666594 _pthread_wqthread + 758

      2   libsystem_c.dylib                       0x00007fff8d667b85 start_wqthread + 13

       

       

      Thread 4:

      0   libsystem_kernel.dylib                  0x00007fff8a1d9bca __psynch_cvwait + 10

      1   libsystem_c.dylib                       0x00007fff8d668274 _pthread_cond_wait + 840

      2   com.apple.CoreServices.CarbonCore          0x00007fff8b824a5e TSWaitOnCondition + 106

      3   com.apple.CoreServices.CarbonCore          0x00007fff8b7b6ea6 TSWaitOnConditionTimedRelative + 127

      4   com.apple.CoreServices.CarbonCore          0x00007fff8b7fbe81 MPWaitOnQueue + 181

      5   com.adobe.ACE                           0x0000000102a262c9 0x1029ed000 + 234185

      6   com.adobe.ACE                           0x0000000102a255da 0x1029ed000 + 230874

      7   com.apple.CoreServices.CarbonCore          0x00007fff8b7fcce6 PrivateMPEntryPoint + 58

      8   libsystem_c.dylib                       0x00007fff8d6648bf _pthread_start + 335

      9   libsystem_c.dylib                       0x00007fff8d667b75 thread_start + 13

       

       

      Thread 5:

      0   libsystem_kernel.dylib                  0x00007fff8a1d9bca __psynch_cvwait + 10

      1   libsystem_c.dylib                       0x00007fff8d668274 _pthread_cond_wait + 840

      2   com.apple.CoreServices.CarbonCore          0x00007fff8b824a5e TSWaitOnCondition + 106

      3   com.apple.CoreServices.CarbonCore          0x00007fff8b7b6ea6 TSWaitOnConditionTimedRelative + 127

      4   com.apple.CoreServices.CarbonCore          0x00007fff8b7fbe81 MPWaitOnQueue + 181

      5   com.adobe.ACE                           0x0000000102a262c9 0x1029ed000 + 234185

      6   com.adobe.ACE                           0x0000000102a255da 0x1029ed000 + 230874

      7   com.apple.CoreServices.CarbonCore          0x00007fff8b7fcce6 PrivateMPEntryPoint + 58

      8   libsystem_c.dylib                       0x00007fff8d6648bf _pthread_start + 335

      9   libsystem_c.dylib                       0x00007fff8d667b75 thread_start + 13

       

       

      Thread 6:

      0   libsystem_kernel.dylib                  0x00007fff8a1d9bca __psynch_cvwait + 10

      1   libsystem_c.dylib                       0x00007fff8d668274 _pthread_cond_wait + 840

      2   com.apple.CoreServices.CarbonCore          0x00007fff8b824a5e TSWaitOnCondition + 106

      3   com.apple.CoreServices.CarbonCore          0x00007fff8b7b6ea6 TSWaitOnConditionTimedRelative + 127

      4   com.apple.CoreServices.CarbonCore          0x00007fff8b7fbe81 MPWaitOnQueue + 181

      5   com.adobe.ACE                           0x0000000102a262c9 0x1029ed000 + 234185

      6   com.adobe.ACE                           0x0000000102a255da 0x1029ed000 + 230874

      7   com.apple.CoreServices.CarbonCore          0x00007fff8b7fcce6 PrivateMPEntryPoint + 58

      8   libsystem_c.dylib                       0x00007fff8d6648bf _pthread_start + 335

      9   libsystem_c.dylib                       0x00007fff8d667b75 thread_start + 13

       

       

      Thread 0 crashed with X86 Thread State (64-bit):

        rax: 0x00000001093eb401  rbx: 0x00000001093eae20  rcx: 0x0000000000000001  rdx: 0x00000001093eae20

        rdi: 0x0000000000000000  rsi: 0x0000000000000000  rbp: 0x00007fff5fbff670  rsp: 0x00007fff5fbff610

         r8: 0x0000000000000004   r9: 0x0000000000000eae  r10: 0x0000000000000000  r11: 0x00000001093eae30

        r12: 0x00000001093eae20  r13: 0x00000001093e9620  r14: 0x0000000000000000  r15: 0x00000001093b9c98

        rip: 0x00007fff83d95166  rfl: 0x0000000000010246  cr2: 0x0000000000000000

      Logical CPU: 0