Is that a laptop?
If yes, and IF that laptop has dual graphics, read on...
Dual video laptop problems
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-HP Fingerprint/Password conflict http://forums.adobe.com/thread/911575
If not a laptop, more information needed
John T Smith,
Thank you for your reply. Yes, I'm using a laptop - a Dell Inspiron N4010 to be precise. I looked into your threads above, and my laptop only has the "Intel HD Graphics (Core i5)" card installed. I have not purchased or added an aftermarket graphics card, i.e. there appears to be no other graphics card/chip options PrE 10 could be using.
As for the "other information needed (from the forum link you provided)," I'm operating Adobe Premiere Elements 10 and just checked for all Adobe updates today, so I should be operating with the most "up to date" version (I believe the update was 6.7). Since all of my equipment is Canon, my video is H.264 in a .MOV container. The S95 shoots 1280x720 @ 23.976 fps; the T3i 1940x1080 @ 30 fps.
I've made sure to have no other software running. In fact, I was just yesterday able to load, edit, and burn AVCHD with video from both cameras. I'm baffled as to what changed. Thoughts?
Status: CODEC status undetermined
Frame rate: 23.976 fps
I finally got the media to drop into the timeline by opening PrE 10 as an Administrator, but now it won't burn. I'm using Canon's ZoomBrowser now to convert the files to .AVI files. This is annoying though ... PrE 10 claims it can handle Canon's .MOV files!
How did you get your video as AVC1 files? That's a weird codec that's rare for any player to be able to play.
But have you installed the software that came with the camera to your computer? That may install some components Premiere Elements can use.
When you go to Premiere Elements' Edit/Project Settings, what does it show?
Converting the files to AVI is not a good idea. You may end up making the files even harder to work with! (Unless you know for a fact that you're creating DV-AVIs.)
MOVs and AVIs are just packages. What really matters is the codecs inside. It doesn't matter if a program can read AVIs or MOVs. If it can't read the codec, it can't work with the files.
How did you get the video from your camera to your computer? If you used software other than Premiere Elements, it's apparently turning the files into something Premiere Elements can't work with.