8 Replies Latest reply: Jan 2, 2013 5:07 AM by JEShort01 RSS

    Premiere Pro / Media Encoder crash during encoding

    sostojic21

      Afternoon guys, wonder if anyone has any tips on how to solve my issue. It's a new pc that I'm working on, my first project on it, everything working great in terms of the edit, but crashing whilst encoding both through Premiere Pro and Media Encoder with an error message (below). I'm not great with this stuff so please let me know if I need to provide more info and I'll provide much information as I can.

       

      I'm a creative cloud user.

       

      -Premiere Pro cs 6 (6.0.3) - I have tried to re-install the software, and ran all the updates yesterday after the install. Problem still persists.

      -Encoder cs6 (6.0.3.1)

      -Windows 7 Professional service pack 1, 64bit. Whilst I was online re-installing Premiere Pro windows did some updates (I generally keep my editing pc's offline).

      -DSLR footage (.mov) for video, up to 3 sources of video (nested for multicam shoot) and running one source of audio (mp3 file). Two of the timelines I'm trying to encode are about 45 minutes long.. I have succesfully encoded other clips (a 5 minute, and a 35 minute previously. Miraculously this morning I encoded a 1h12m clip using the mpeg2-dvd preset with only adjustment of quality bumped from 4 to 5). So this was encoded after all the updates, however since then everything else is not working.

      -Initially encoder was either freezing, or giving me an error message. Since re-installing all the software yesterday it now does not freeze, but I get the error message: "Adobe Media Encoder CS6.0 has stopped working... A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I get the same message when encoding with both AME and Premiere Pro.  I click "close" from here and nothing else happens.

      -Trying to export to mpeg2-dvd, I have tried the PAL widescreen preset, as well as trying to adjust the settings, doesn't seem to make a difference, the error message pops up different points during encoding.

      -The only plugin I have used is magic bullet looks for some grading. It also fails to encode with no plugins used.

      -PC     - Intel i7-3770 @ 3.40ghz,

                - 32GB ram

                - Operating system and Adobe Suite on c: (SSD 240gb)

                - Project source footage (video, audio, etc) f: (2tb)

                - Encoding files to e: (SSD 240gb)

                - my case is an Antec 902, with no additional fans. It does sound like it's working harder during encoding, not sure if a heat issue could be causing the software to error?

       

      -I am using the mercury playback engine with a Gefore gtx 680 (2gb).

       

      I have not been able to find any definitive answeres with regard to the crashes. I did also have encoder hanging whilst reading the xmp file. I have tried encoding video only (audio disabled) and whilst it doesn't hang during reading of xmp file, it still stops working with the above error message.

       

      I also run an older PC with i920, 24gig, gtx570 and it never crashes but performs much slower. It is also running windows 7, same setup but different hardware. Not sure if the hardware on my new pc could be causing the issues, if you you guys have any troubleshooting tips it would be much appreciated. At this point i have tried starting a new project, new timelines, nothing seems to work, so I have transferred the data to my old pc for encoding (as I need to deliver the discs to a client), but I need to get this new setup working properly.

       

      Cheers,

      Stevan

        • 1. Re: Premiere Pro / Media Encoder crash during encoding
          Axel Matt Community Member

          Do you have tried to clean the media cache?

           

          The next point is the mp3 - audio source. The usage of mp3 often makes problems.

           

          Convert the mp3 to wav, insert the wav - file in the timeline and try it again.

           

          Hope it helps.

           

          Axel

          • 2. Re: Premiere Pro / Media Encoder crash during encoding
            sostojic21 Community Member

            Hi Axel,

             

            Thanks for your suggestions, I just tried cleaning out the media cache and also rendered out a wav file of the audio and placed it in the timeline and deleted the mp3 version.. Tried once again to encode an mpeg2-dvd file.

             

            1st attempt encoding through Media Encoder, pal widescreen with variable bit rate set to 6, 7 and 8 = everything froze, had to restart via button.

            2nd attempt encoding through Media Encoder = this time tried video only same settings just no audio = same error (Adobe Media Encoder cs6.0 has stopped working...)

            3rd attempt encoding through Premiere Pro, same settings with audio = same error message.

            4th attempt encoding through Media Encoder, pal wide preset as standard with no change = same error message.

            5th attempt encoding through Media Encoder, h264 preset for vimeo, 720p = same error message.

            6th attempt encoding through Media Encoder, AVI (Uncompressed) 720 x 480 preset. 1m40s in the dreaded blue screen appeared. "A problem has been detected and windows has been shut down to prevent damage to your computer. A clock interrupt was not received on a secondary processor within the allocated time interval. " Bla bla bla.

             

            In all instances the encoding is absolutely flying, but always ends up crashing.

            • 3. Re: Premiere Pro / Media Encoder crash during encoding
              cfg_2451 Community Member

              sostojic21 wrote:

               

              I am using the mercury playback engine with a Gefore gtx 680 (2gb).

              You're going to hate this, but try it with the MPE turned off (Project...Project Settings...General, then for Video Rendering and Playback, select software only). I've got an older NVIDIA GTX 285M, and it works for everything except encoding. The only way I can complete an encode (using AME) is to turn off use of the MPE (in PPro). This triples my estimated encode time, but it's the only way I've got to run to completion right now.

               

              Might not be your problem, but it's an easy thing to check, yes? If you do this, don't forget to turn MPE back on after you complete encoding!

              • 4. Re: Premiere Pro / Media Encoder crash during encoding
                Richard M Knight MVP

                I find when I am encoding the cpu is running flat out, could your problems be down to overheating?

                • 5. Re: Premiere Pro / Media Encoder crash during encoding
                  Axel Matt Community Member

                  sostojic21 wrote:

                   

                  ...
                             - my case is an Antec 902, with no additional fans. It does sound like it's working harder during encoding, not sure if a heat issue could be causing the software to error?
                  ...

                   

                   

                  Hi,

                   

                  I've read your post intensive again and found this point. As Richard has written it could be an overheating problem.

                   

                  A few days ago I have added two additional fans in my case. Today I have encoding a video clip an the cpu fan sounds normal. Before I have added the fans it was very loud.

                   

                  Try to open your case and blow up cold air with a ventilator to the mainboard.

                   

                  Regards from Germany and a happy new year.

                  Axel 

                  • 6. Re: Premiere Pro / Media Encoder crash during encoding
                    J. Simon Community Member

                    everything froze, had to restart via button.

                    the dreaded blue screen appeared

                     

                    These two occurrances point to some serious issues likely unrelated to PP specifically.  I'd be looking at the possibility of some hardware issues.

                    • 7. Re: Premiere Pro / Media Encoder crash during encoding
                      sostojic21 Community Member

                      HI guys, thank you all for your replies & suggestions.

                       

                      I tried renderring out this morning with the case open and a large room fan blowing into it - it got further along in the encoding process but still crashed with the above error message. Whilst fiddling around in an attempt to start the process of reinstalling my OS, I changed a setting in the bios to run the pc in "normal" mode (balanced between power saving and performance) rather than all out performance. Well since then, I have managed to render out two 45 minute clips in mpeg2-dvd with the bit rate cranked up a bit, mp3 audio, etc.

                       

                      So the only thing I figure is that it's a hardware issue, ie cpu running too hot (despite the fan thing not working but furthering the encoding), but at this stage I have been able to encode a couple of videos albeit a little bit slower.

                       

                      Thanks,
                      Stevan

                      • 8. Re: Premiere Pro / Media Encoder crash during encoding
                        JEShort01 Community Member

                        Stevan,

                         

                        Agree with others, this seems to be most likely a hardware issue.

                         

                        What is your motherboard?

                        Have you updated your motherboard bios lately?

                        What RAM (brand and kit #) are you using?

                        What model power supply are you using? Without knowing any more, either a poor quality or underpowered power supply could be the culprit when CS6 puts everything in your system into action

                         

                        Suggest too you download and run CPUID Hardware Monitor Pro to monitor your CPU core temps and other good stuff during a render. You really don't want to cook your CPU prematurely. And you really need to be concerned if any of your cores are exceeding 90 deg. C. during long renders.

                         

                        Regards,

                         

                        Jim