4 Replies Latest reply: Jan 1, 2013 12:29 PM by CHBPHOTOS RSS

    Help Needed


      My :Contact Book" and "Select Receipients" boxes on my Photoshop Elements 10 do not work.  What do I need to do to fix this?


        • 1. Re: Help Needed
          Little_Pale_Face MVP



          So that we can help, can you please expand on what failures you are getting.


          Can you add entries but then find they are lost or is it something else?



          • 2. Re: Help Needed
            CHBPHOTOS Community Member

            Yes.  That is one of the issues.  In addition, I cannot not edit.

            • 3. Re: Help Needed
              Little_Pale_Face MVP



              There have been various reports of similar problems but nobody has reported a successful fix.


              Since it works on most systems, I think it must have something to do with permissions.


              Try this:

              1. Close elements
              2. Create a shortcut on your desktop which goes direct to the organizer
              3. Right click on that shortcut and select "Run as Administrator" (even if you are an administrator)
              4. When the organizer opens, try Edit -> Contact Book
              5. Try adding just one new contact and then Exiting out to close the dialog boxes.
              6. Close Organizer and then start it up as normal to see if the contact is still there.
              7. If it is, try adding more or editing the first one.


              Please let us know what happens so that I can either try to think of something else or stop thinking about it iif it works.



              • 4. Re: Help Needed
                CHBPHOTOS Community Member



                Thanks.  I will try this.  I will let you know how it works out.