3 Replies Latest reply on Jan 1, 2013 1:44 PM by sjpt

    Issues After Install

    MasterMargle

      I installed ADE 2.0 on my HP Pavillion g series computer which runs Windows 7.  My User was currently using 1.7 and then updated it to 2.0, and now the program will install and open, however once anything is clicked it will freeze up and become unusable, and has to be closed via the task manager.  No error reports are available.  I'm just curious if there is an issue with the program itself.

       

      Listed below is the computer in question:

       

      HP Pavillion g7-1328dx

      AMD A4-3320m APU with Radeon HD graphics, 2.0ghz

      4GB Ram

       

      It's running Adobe Reader 10 and has all windows updates.

       

      If there's anything else i need to add, please let me know.

        • 1. Re: Issues After Install
          sjpt Level 4

          There seem to be quite a few issues with ADE 2.0.

          Most can be resolved by uninstalling and reverting to 1.7.2.

           

          As a matter of interest, is it always unstable, or only if you have an eBook reader plugged in?  If so, which one?

           

          If you've lost your install for version 1.7.2, it is a little difficult to find,

          available on Adobe site for Windows and for Mac.

          http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editio ns.html

          also for PC at http://www.tucows.com/preview/853736/Adobe-Digital-Edition-For-EBooks

          • 2. Re: Issues After Install
            MasterMargle Level 1

            Either.  I think there is a program other than the antivirus interfering with the ADE 2.0, because it runs perfectly fine on my windows xp computer with the same antivirus and an windows 7 computer with a different antivirus.  Also, the .exe file was last updated on 9/18 (the day ADE 1.7 was installed) and the other files not in folders in the application folder not sure what they are atm) are all the same way.  ADE 1.7 may have a cache somewhere that isn't uninstalling.

            • 3. Re: Issues After Install
              sjpt Level 4

              Right click on the .exe file in Explorer and choose Properties.

              Go to the Details tab and look at product version.

              That should tell you which version the .exe is.

              My v1.7.2 exe file says Version 1.7; and has filesize 13.3Mb.

               

              If you have got some corrupt mix of versions,

              best to uninstall everything, delete the "C:\Program Files\Adobe\Adobe Digital Editions" or whatever directory (if uninstall didn't),

              then reinstall whichever version.

              I don't see any other cached versions around.