5 Replies Latest reply: Jan 14, 2013 12:06 PM by David Hurlston

WinHelp, Windows 8 and Ultrabook - macros not working

David Hurlston Jan 1, 2013 10:15 PM

Our products are generated for WinHelp 2000 using RH9 for Word

The user has symptoms typical of macros not working. This has normally been caused by the user not properly doing the step described in the Knowledgebase article at http://support.microsoft.com/kb/917607 regarding " How to enable macros on a single computer after you install the WinHlp32.exe"

I have updated a machine to Windows 8, performed the Knowledgebase article items and our products work fine. I have also verified that the user's machine has the correct registry settings, so it looks like Windows 8 is not the culprit. That leaves the Ultrabook

This combination of Windows 8 and Ultrabook is quite new and I am hoping someone using WinHelp 2000 has already run into it.

Please let me know if so.

Thanks

1. Re: WinHelp, Windows 8 and Ultrabook - macros not working

Peter Grainge Jan 2, 2013 1:18 AM (in response to David Hurlston)

There's another factor not in your calculations, RoboHelp 9. Not supported as far as I know on Windows 8.

RoboHelp 10 was released before Windows 8 so Adobe could only test it against a beta version. Some issues have been seen with that so the chances of RoboHelp for Word working on Windows 8 without some issues are slim.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge
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2. Re: WinHelp, Windows 8 and Ultrabook - macros not working

Peter Grainge Jan 2, 2013 3:21 AM (in response to Peter Grainge)

David

On rereading this, I am not sure I follow.

You say "I have updated a machine to Windows 8, performed the Knowledgebase article items and our products work fine."

So on your machine it is OK but not on that of a user who has an Ultrabook, is that the case? If so, I'm not sure how to help as it is machine specific. Are you 100% sure they downloaded the right viewer and installed it with admin rights?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge
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3. Re: WinHelp, Windows 8 and Ultrabook - macros not working

Peter Grainge Jan 2, 2013 3:34 AM (in response to Peter Grainge)

Have you seen http://support.microsoft.com/kb/917607#knownissueupdate?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge
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4. Re: WinHelp, Windows 8 and Ultrabook - macros not working

David Hurlston Jan 2, 2013 6:47 PM (in response to Peter Grainge)

Hello Peter,

We are not developing on Win 8 - just have a user running on Win 8
The user has done everything right according to the KB articles, including the updated one you referred to - so you are right, it appears to be machine specific and I am hoping some other poor soul has this combination of Win 8, WH2000 and Ultrabook.

The chances are slim I know....
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5. Re: WinHelp, Windows 8 and Ultrabook - macros not working

David Hurlston Jan 14, 2013 12:06 PM (in response to David Hurlston)

A contact I have within Microsoft has tested our product on his Windows 8 machine and sees the same macros problem as the user, so it seems that the Ultrabook is not the culprit after all.

He willl take it up with the Windows Help team at Microsoft and I will post the outcome.
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