7 Replies Latest reply on Feb 8, 2013 12:11 AM by Piyush_B

    Presenter error after pressing video record. Third attempt to receive help from customer support.


      I open powerpoint, press adobe presenter in the ribbon, press the video record option, camera aperas to be working fine, I press record, and then the system crashes. "Application encountered an internal error. If the problem persists, please report on product support forums of contact the support team." Presentation/Audio recording works fine. Video recording works fine with other software. I'm using a Dell Optiplex 990, 64bit operating windows 7 system. I record with the built-in camera on the DELL U2212HM monitor. Drivers are up to date. I sent in error reports (two times; a third time following this post) over the previous 2 months and have heard nothing back from customer support.