4 Replies Latest reply: Jan 4, 2013 7:08 AM by David202 RSS

    Problem installing Elements 8 on new Acer win8 laptop

    David202 Community Member

      I have downloaded my old Elements 8 program from the Wacom partners site to my laptops desktop . I still have my keys to unlock and I understand it should be compatable. I deactivated the program on my win7 desktop machine.

      When I try and right click to open or run it from the desktop Icon all I get is a list of apps to run it, non of which will open or run the file -(folder) I cannot even choose run as administartor .

      is this a compressed file folder? Do I first need to unzip it ?

      David

        • 1. Re: Problem installing Elements 8 on new Acer win8 laptop
          Jeff A Wright Adobe Employee

          What are you trying to click on to install the software?  What is the file name?

           

          Only Photoshop Elements 10 and 11 have been tested with Windows 8.

          • 2. Re: Problem installing Elements 8 on new Acer win8 laptop
            David202 Community Member

            Jeff,

             

            The file downloads to the desktop titled  adobe- pe8 1.6 GB  with the image of a blank page, no logo or anything else,  ( takes about 8 minutes).It is a file not a folder. and the properties indicate it is indeed 1.6GB

            Problem is I cannot go any further to open it, it is not zipped, and there is no choice to 'run' it ,or open an 'executable' to start a setup procedure .Upon double

            clicking or right clicking the icon, all I get is "what program do you want to use to open this file" from the computer, and a pop up list many of my loaded programs, non of which a applicable.

            According to the Windows compatability site Elements 8 should play nice with Windows 8.

            The same thing is happening on my other Win 7 computer so I imagine the whole file is corrupt or not being sent properly by Wacom who still has it on their server in my chosen "bundled software" from when I purchased the Intuos 4 tablet.I might take it up with wacom and see if they might know what's going on.

            I have loaded many many programs over the years both as downloads and from CDs, and never experienced a problem like this with any of them.

             

            Thanks, David

            • 3. Re: Problem installing Elements 8 on new Acer win8 laptop
              pwillener ACP/MVPs

              David202 wrote:

               

              The file downloads to the desktop titled  adobe- pe8 1.6 GB

              This is obviously not an executable file; something must have happened during the download.  The file extension should be .exe, .zip, or 7z.

               

              I suggest that you download the installer from http://technolux.blogspot.jp/2011/02/adobe-direct-download-links-less-akamai.html and use your serial number for the installation.

               

              Make sure that you follow the download instructions some two pages down from the top; the list of download links start some additional two pages down.

              • 4. Re: Problem installing Elements 8 on new Acer win8 laptop
                David202 Community Member

                Thanks so much Pat.

                I thought there had to be something wrong with the file.

                I'll give it a try tonight and see if it is successful!

                 

                David