3 Replies Latest reply on Jan 2, 2013 10:42 PM by andaleebfatima1

    Photo Downloader chokes on large files


      PSE 11 on WinXP attach iphone 4 downloader begins importing the pix - smaller photos fly in - large .MOV files cause Downloader to stall with message `cannot obtain pictures from device blah blah`  ...press OK ... photo downloader then aborts and unloads.


      Obviously a memory issue.... is there a known file size limitation with downloader?    About screen says I have 1.3gb free.  Any workarounds?