4 Replies Latest reply on Jan 3, 2013 12:44 PM by Liam Dilley

    Hi BC, I have an issue with BC. When the shopping cart is used it takes stock out of inventory and h

    albany50

      Hi BC,

      I have an issue with BC. When the shopping cart is used it takes stock out of inventory and holds it, regardless of whether or not a customer proceeds to purchase. OK.

      To make matters worse, the stock is only cleared from the shopping cart when the customer closes the browser - not when they close the shopping window.

      Now lets say a customer doesn't close their browser for a month - it happens! .. when their stock is finally returned it may throw out our stock levels that have in the meanwhile been adjusted. So their stock will be added on top of an accurate stock take, putting stock in that isnt really available.

      This is causing us mayhem.

      We have not yet seen if stock is actually returned at all. In the test we did today where we filled a shopping cart then closed the browser without making a purchase, the stock was not returned immediately. So we dont even know when it will be returned - thats IF a customer actually closes their browser. Any solutions out there?

      Jo