It means there is no .manifest file which contains the verification info for whether the file is genuine or has been tampered with. Contact Red Giant support. It's something they need to fix.
So what happened when you contacted Red Giant? I am having this exact problem at the moment.
You need to contact RG and find out.
1 person found this helpful
I just encountered this issue and did 1 (maybe 2) things to solve it.
Ensure that the extension manager application that is opening is Extension Manager CC, and not Extension Manager CS6 (which is installed with CC for Fireworks CS6 alone). This presumes our issues are derived from the same CC scenario. If this install attempt is not correlating to the appropriate Extension Manager, exit from Extension Manager CS6 and run Extension Manager CC. Select Install within Extension Manager CC and point the dialogue window to your PluralEyes 3 Connector for Premiere Pro executable.
The other thing I tried prior to realizing the wrong extension manager was the default, was unzipping the PluralEyes 3 Connector for Premiere Pro file and extracting it to the same location as that file itself. I don't expect that this mattered ,as it alone did not resolve my issue; rather the use of the appropriate extension manager was the final solution to my problem, but I mention it just in the event it was a contributing factor.
Hope this helps
I was doing exactly this, opening CS6 extension manager, lol. Thank your for your tip, my software is now working.
Ok guys regarding this issue it's not as complicated as you might think.
INSTALL EXTENSION MANAGER CS6 if you have Adobe Premiere CS6 on your system
Extension Manager CS6 supports the following products: Premiere Pro CS6
If you have Premiere Pro CS6 installed and using Extension Manager CC it ain't going to install your PuralEyes Extension
Extension Manager CC supports earlier versions of Adobe Premiere
Uninstall EM CC & install EM CS6 and your PuralEyes will install.
Thanks... It worked!!!