7 Replies Latest reply on May 5, 2016 8:11 AM by PreetSandhu

    Extention Manager installation failure

    imacomputer Level 1

      I just opened a Creative Cloud account and installed Premiere Pro. I then downloaded and installed PluralEyes 3. When tried to install the Premiere Connector in Extension Manager I got the following message:

      Failed to install the Creative Suite Extension 'PluralEyes Collection:Extras:PluralEyes 3 Connector for Premiere Pro.zxp'. Please make sure the manifest.xml of this extension is valid and the Extension Manager recognizes at least one product which the extension supports. The extension will not be installed.

      I also tried installing Adobe Exchange and was given the same error message asking for a valid manifest. What is the problem?