8 Replies Latest reply: Jan 23, 2013 5:57 AM by Jonathan Ferman

InDesign - newly installed panel doesn't show up under extensions

coreywaldin Jan 3, 2013 3:04 PM

Installed Adobe Exchange panel for Indesign CS6, searched for SuperOverlay creator, installed it with no errors, restarted InDesign but the panel menu item doesn't show up under Window > Extensions. Am I doing this correctly? I've reinstalled the extension a number of times and restarted InDesign many times with no success.

Any help is much appreciated.

Thanks.

1. Re: InDesign - newly installed panel doesn't show up under extensions

Jonathan Ferman Jan 7, 2013 4:12 AM (in response to coreywaldin)

Hi Corey

That is strange it should be in the Window > Extensions list of panels. I asuggest you look in your InDesign folder within Applications and then inside the Plug-ins folder and see if a folder has been created called Plug-Ins or if the product Super Overlay creatior is maybe loose inside that foler. You could also try reinstalling the product by clicking int he My Stuff section of the Adobe Exchnage panel and clicking the install button.

Let me know what you find/if any of the above helps.

Thanks,

Jonathan
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2. Re: InDesign - newly installed panel doesn't show up under extensions

coreywaldin Jan 7, 2013 4:55 PM (in response to Jonathan Ferman)

Hi Jonathan,

Nope, tried all of this. Rebooted, reinstalled, restarted InDesign, still doesn't show up. I have a plugins folder but no indication of Super Overlay creator plugin in there.

Any other ideas?

Thanks,

Corey
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3. Re: InDesign - newly installed panel doesn't show up under extensions

Jonathan Ferman Jan 8, 2013 4:56 AM (in response to coreywaldin)

Hi Corey,

Within your InDesign Plug-ins folder do you have a folder called 'Panels'? I am wondering if that folder is not being creared and therefore InDesign will not see the panel. Could you also try downloading this free product from within the panel and let me know if it installs.

http://bit.ly/PdTyzG

Thanks,

Jonathan
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4. Re: InDesign - newly installed panel doesn't show up under extensions

coreywaldin Jan 8, 2013 9:56 AM (in response to Jonathan Ferman)

Installed InDesign Features, it shows up under Window > Extensions and seems to work just fine.
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5. Re: InDesign - newly installed panel doesn't show up under extensions

Jonathan Ferman Jan 9, 2013 4:28 PM (in response to coreywaldin)

It's strange that SuperOverlay Creator won't install then. Does the product appear in your My Stuff tab within the Adobe Exchange panel? I think it might be worth trying to install it again one final time. Please let me know what happens and sorry for the inconvenience of all this.
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6. Re: InDesign - newly installed panel doesn't show up under extensions

coreywaldin Jan 9, 2013 4:49 PM (in response to Jonathan Ferman)

Hey Jonathan—Yeah it's weird, but it's newer software so some bugs are understandable. No worries, happy to help resolve a more core problem if I can.

Yes, it has been showing up in My Stuff on the AE panel the whole time. I opened my Extension Manager and uninstalled the SuperOverlay Creator, went back to InDesign, installed the panel again, restarted InDesign, still no dice under Window > Extensions.

Throwing some screenshots up here for you, please let me know if you see anything wrong that I should be changing.
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7. Re: InDesign - newly installed panel doesn't show up under extensions

Jonathan Ferman Jan 16, 2013 1:41 PM (in response to coreywaldin)

Hi there, the producer of SuperOverlay for DPS has submitted a parch which hopefully resolves your issue. It's currently in our product review queue and should be released shortly. Please try the new update when it becomes available and let me know if it works for you.

Thanks
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8. Re: InDesign - newly installed panel doesn't show up under extensions

Jonathan Ferman Jan 23, 2013 5:57 AM (in response to Jonathan Ferman)

The patch has been approved, please download it and let us know if it resolves your problem.

Thanks!
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