Did you get it fixed?
Thanks for follow up. No it is not fixed. I am still at version 13.0.1 not 13.1
Sent from my iPhone
Hmm, the steps you've described typically would have fixed it. My recommendation would be uninstall and create a new admin account and then reinstall from Adobe Application Manager from within that account and then try applying the updates again, provided that wasn't something that was tried already. I'm not sure if you are on Windows or Mac or if you would need these but just in case.
So I tried your suggestion as follows:
(I use windows 7)
I uninstalled Photoshop, including preferences.
Then restarted my PC.
Then I created a new windows admin user account, used application manager to download PS. Installed it. Opened it. Checked version and it was Version 13.0. Hmmmm. So I clicked check for updates and the update box appeared. Great I thought and downloaded the update. But, sadly, all it did was update me back to version 13.0.1
In my original posting I quoted my theory as to why I think it is not letting me upgrade to 13.1...."Each tech I spoke to I explained my theory - I owned the standalone licence for PS Extended but sold it when I subscribed to CC. I used formal Adobe licence transfer process to sell the copy to a buyer on eBay, and cleared all this with Adobe CS. However the original licence is still listed on my account, so in my 'simple' mind the application manager sees that licence first , before the creative cloud licence and so assumes I'm a regular licence holder, not a CC licence holder and thus is not offering me the update."
Is there anyway you could humor me and delete that original serial number from my adobe account, after all, it is no longer registered to me as i transferred that licence to someone else.....
thank you for your assistance.
Hello - David_B...
Any more thoughts?
Still not resolved.
Numerous calls to Adobe help team. Many cases opened and closed and opened again.
Lots of nice people on the phone who I have to explain the whole issue to again and again and again and again.
I even loaded to a new laptop and downloaded through AAM and still have 13.0.1 not photoshop 13.1
I see LR and PS version upgrades coming soon and still I am not on the latest.
Icing on the cake next month I go from $35 to $50 per onth after a full year, but for past four months I have not had the benefit I paid for a Creative Cloud user of the latest versions.
Hate to rant, but being polite and followin gthe policy has not helped
How do I escalate this?
Anyone in Adobe there can help me....
case number : 183897184
case number : 184121006
case number : 0209739832
case number : 0183894126
case number : 0210299713
Thank you for reaching out to us. I do understand your frustration and pain. Our support personnel will be getting in touch with you shortly. If you don't hear from us within the next few hours, do let us know on this post. I am tracking this thread, and rest assured, we will get you sorted. I am sorry for the inconvenience so far but beg your patience for a little longer.
Finally, after a three hour mammoth session with some great help from a nice genetleman called Sumit, he has solved the problem. There was a residual folder that was storing the old serial number and hence the uploader was not bumping me up to version 13.1 Even after multiple runs of the cleaner tools and two complete uninstall/reinstalls did not solve it, so finally he deleted the folder and reloaded again, and voila 13.1.2
Thank you, back to being a 100% happy customer again