1 2 Previous Next 49 Replies Latest reply on Jun 9, 2016 2:39 AM by PECourtejoie

    Premiere Pro CS6 opens off screen

    Slogicus

      I am running Premier Pro CS6 under Windows 7 64bit with two monitors on a single graphics card.

       

      The application had been opening correctly but it now opens off the bottom of the main screen with only the top 1/8 of the screen visible. If I try to click or set focus to the application it just blinks, the window cannot be moved. If the windows is clicked and then I press Enter on the keyboard it closes. There are no messages or dialogs shown on either screen.

       

      Any thoughts on why this might be happening would be greatly appreciated.

       

      Simon

        • 1. Re: Premiere Pro CS6 opens off screen
          the_wine_snob Level 9

          Simon,

           

          Have you tried Resetting the Workspace (if you can get to the Window menu in the Toolbar)?

           

          Next, I would reset the Preferences file when launching.

           

          Good luck,

           

          Hunt

          • 2. Re: Premiere Pro CS6 opens off screen
            Slogicus Level 1

            Hi,

             

            I can't access any of the menus, the entire window is innaccessible.

             

            How do I reset the preferences file? Sorry, I've never had to do that.

             

            Many thanks

             

            Simon

            • 3. Re: Premiere Pro CS6 opens off screen
              Ann Bens Adobe Community Professional & MVP

              How do I reset the preferences file?

               

              When starting Premiere Hold Shift+Alt until welcome screen.

              • 4. Re: Premiere Pro CS6 opens off screen
                Slogicus Level 1

                Thanks again but that hasn't made any difference to the problem.

                 

                Screen1.jpg

                The attached image shows what I see when I open Premiere. This is the view after the splash screen has closed. The window cannot be moved from the position shown. Hitting enter closes the window.

                 

                Simon

                • 5. Re: Premiere Pro CS6 opens off screen
                  Ann Bens Adobe Community Professional & MVP

                  And hitting the enlarge button (left of the cross in the right hand top corner)

                  • 6. Re: Premiere Pro CS6 opens off screen
                    Slogicus Level 1

                    The minimise, enlarge and close buttons do nothing. If I attempt to click them the window flashes and and alert is sounded but nothing happens. It's as thought a message box or dialog is shown somewhere but it's nowhere on either screen.

                     

                    Simon

                    • 7. Re: Premiere Pro CS6 opens off screen
                      Jim_Simon Level 8

                      Instead of opening PP first, click on a project directly.  This will bypass the Welcome screen, which is off screen and stealing focus, and allow you to maximize the frame again.

                      • 8. Re: Premiere Pro CS6 opens off screen
                        shooternz Level 6

                        Clever thinking Jim.

                        • 9. Re: Premiere Pro CS6 opens off screen
                          Slogicus Level 1

                          Great idea and hadn't tried that, unfortunately it produces the same result.

                           

                          I've tried opening a project and a plugin as a couple of alternatives.

                           

                          Simon

                          • 10. Re: Premiere Pro CS6 opens off screen
                            Jim_Simon Level 8

                            How exactly did you try opening a project?

                            • 11. Re: Premiere Pro CS6 opens off screen
                              Slogicus Level 1

                              I located a project file on disk and double-clicked it.

                               

                              Simon

                              • 12. Re: Premiere Pro CS6 opens off screen
                                Jim_Simon Level 8

                                OK.

                                 

                                Did you see the same thing as in the posted image, all gray?  Or could you see the tops of panes peeking through in the little bit that was visible?

                                • 13. Re: Premiere Pro CS6 opens off screen
                                  Slogicus Level 1

                                  Sorry for the delay.

                                   

                                  I see the same thing as the previous screen shot, no panels are visible. If I change the screen resolution down to 1280x1024 I can force the Premiere Pro window into the main screen area and there aren't any visible messages or dialogs just the empty Premiere window.

                                   

                                  Thanks

                                  • 14. Re: Premiere Pro CS6 opens off screen
                                    Jim_Simon Level 8

                                    And this happens after clicking on a project file in Windows Explorer, starting with PP closed?

                                     

                                    Have you tried clicking on a different project file?

                                    • 15. Re: Premiere Pro CS6 opens off screen
                                      Slogicus Level 1

                                      Yes and yes.

                                      • 16. Re: Premiere Pro CS6 opens off screen
                                        Jim_Simon Level 8

                                        OK, something definitely got smurfed with your install.  Time to remove it and reinstall.

                                        • 17. Re: Premiere Pro CS6 opens off screen
                                          Slogicus Level 1

                                          Frustratingly I've tried that. Premiere Pro + all preferences + all plugins removed and reinstalled and it still does the same thing.

                                          • 18. Re: Premiere Pro CS6 opens off screen
                                            Jim_Simon Level 8

                                            Weird, man.

                                             

                                            Did you run the cleanup script when you uninstalled?

                                             

                                            https://www.adobe.com/support/contact/cscleanertool.html

                                            • 19. Re: Premiere Pro CS6 opens off screen
                                              Slogicus Level 1

                                              No I didn't, I trusted the uninstall process! Bad move. I will try again later and use the CS cleaner tool.

                                               

                                              Thanks

                                              • 20. Re: Premiere Pro CS6 opens off screen
                                                Jeff Bellune Adobe Community Professional

                                                Click on the Premiere Pro Window and then click Alt+Spacebar.  Press the M key for Move (or select Move with the mouse), then use the arrow keys to move the window.  If there's a modal dialog somewhere preventing the main Pr window from moving, it's possible that using the arrow keys will bring that dialog into view and you can find out what's going on.

                                                 

                                                If that doesn't work, then I would do a full system scan with the free version of Malwarebytes, in addition to whatever anti-virus you may have installed on your system.

                                                 

                                                Jeff

                                                • 21. Re: Premiere Pro CS6 opens off screen
                                                  Level 4

                                                  ==========

                                                  I am running Premier Pro CS6 under Windows 7 64bit with two monitors on a single graphics card.

                                                  ==========

                                                   

                                                  What graphics card ? Nvidia with an Nvidia control panel you can access ??

                                                  Is it 2 DVI outputs on the graphics card plugged into 2 DVI ports on your monitors ?

                                                   

                                                  You have a couple options using 2 monitors and should be able to control that using the Nvidia control panel.

                                                   

                                                  One thing to look into is what the max resolution of your monitor is ... both of them... make a note of the max res on them...they might be different if not the same exact model of monitor. You dont want to exceed the max res the monitor is capable of displaying.

                                                   

                                                  I would try using ONE monitor for the solution of your current problem and determine if it's your graphics card and monitor settings FIRST.. before worrying more about whether the program Adobe Prem Pro has anything to do with your display issue.

                                                   

                                                  Use one monitor and adjust settings in your NVidia control panel to use ONE monitor ( unplug the 2nd one for now when everything is powered down ( unplugged from wall ) ). Get one monitor working Okay and then add the 2nd monitor and choose the correct resolution and 'method' ( clone etc )... and see how it works out ...

                                                   

                                                   

                                                  • 22. Re: Premiere Pro CS6 opens off screen
                                                    Slogicus Level 1

                                                    Hi, a bit of a follow up.

                                                     

                                                    I am running 2 screens on an NVidia card, both using DVI, both using native resolutions.

                                                     

                                                    Primary screen is 1920x1080, second screen is 1280x1024.

                                                     

                                                    I have now tried:

                                                    1. Completely remove Premiere using the CS cleaner tool

                                                    2. Reboot.

                                                    3. Perform a new install of Premiere Pro.

                                                    4. Reboot.

                                                    5. Unplug second monitor leaving only the 1920x1080 primary screen making sure the second monitor is not listed in any of the display control panels.

                                                    6. Launch Premiere Pro = same result as before.

                                                     

                                                    On the first launch the splash screen displays followed by the main program window which initially displays full screen for <1 second then moves to the position shown in my screenshot.

                                                     

                                                    I have tried the suggestion of using the Windows keyboard shortcut to move the window, this just causes the window to flash indicating there is a dialog open somewhere and the main window cannot be moved.

                                                     

                                                    It might be worth mentioning I'm on a creative cloud subscription so I suspect it's the licence/sign-in nag dialog that's causing the problem but not sure how to force it onto the screen.

                                                     

                                                    Thanks

                                                    • 23. Re: Premiere Pro CS6 opens off screen
                                                      Slogicus Level 1

                                                      Forgot to mention, I have run full anti-virus and malware scans and there is nothing wrong. Main main occupation is a software engineer so I'm running all sorts of IDEs and other applications and they are all behaving normally - except for Premiere Pro!

                                                       

                                                      Thanks

                                                      • 24. Re: Premiere Pro CS6 opens off screen
                                                        Level 4

                                                        I'm thinking that your problem is not with the program or your subscription or virus .. but that it's just your use of 2 monitors and how you've configured that with different monitors. I still feel you should try to get your nvidia card configuration and one monitor working properly before going into other avenues of troubleshooting. You don't lose anything by troubleshooting with one monitor in the long run. You can always ( once problem is solved ) just add another monitor. So I would stick with one monitor and make sure all is happy with your one monitor at least, before going off into other areas. I'm sure there are very smart people here with CS6 and the time to help you with making sure your ONE monitor setup is correct for the resolution MONITOR you are using.

                                                         

                                                        I personally have gone through some monitor and graphic card driver HELL in the past and right now I only have one monitor and it's 1440 x 900 so I don't feel I can personally help you with the Nvidia settings you need for one monitor at this point. I'm sure someone else will help you with that part of the problem soon... at least eliminate it as a possible contributor to your problem if nothing else.

                                                         

                                                        Good luck !

                                                         

                                                        • 25. Re: Premiere Pro CS6 opens off screen
                                                          Slogicus Level 1

                                                          The cleanup script was run as part of the uninstall.

                                                           

                                                          able123 - I'm not sure I follow what you mean by getting my monitors working correctly. They are both using native resolutions, I don't have any problems with them whatsoever. I use a range if IDEs, video editing packages, audio editing packages and 3D modelling - all of which are very intensive applications and none of which have ever shown any display problems.

                                                           

                                                          The only issue I have is Premiere Pro appearing off screen.

                                                           

                                                          I have already tried installing and then launching Premiere Pro with a single monitor installed with the same results.

                                                           

                                                          Thanks

                                                          • 26. Re: Premiere Pro CS6 opens off screen
                                                            Level 4

                                                            I use maya and other stuff too, and have had 2 monitors before but they were the same ( same brand, same max resolution etc ) on an Nvidia graphics card. What I'm seeing with your screenshot might be an effort to " tile " the stuff ( I know it sounds weird but it looks like it to me ). I dont know what graphics card you're using and I am sorry but I dont have cs6, cuda, and 2 monitors now.. so I think someone else here would be better to help you with at least dealing with this aspect.

                                                            The way maya dealt with 2 monitors was slightly different than the way PPro did.. I could grab 'windows' off PPro ( timeline, effects etc ) and drag to 2nd monitor and do my workspace that way, then save that workspace etc. Maya was more like putting 'separate' menu items on the 2nd monitor...like " attributes, shading etc " .. know what I mean ???  Is different.

                                                             

                                                            So get stuff working with one monitor is a suggestion I'm making only because it eliminates ONE variable in a problem... kinda like a controlled experiment.. you try to limit variables and come up with the solution that way ??  Sorry, but that's how I see this one of yours.

                                                             

                                                             

                                                             

                                                            ps.

                                                            your screenshot is different than my 2 monitor screenshots used to be.. .my 2 monitor screenshots used to be a combination of both screens..like way wide ( not 16:9 but wider ).. like a combination of the 2 screens... that's another reason I think something is whacky with the monitor thing. Maybe other people have different views on this ??

                                                            • 27. Re: Premiere Pro CS6 opens off screen
                                                              Jim_Simon Level 8

                                                              I'm running all sorts of IDEs and other applications and they are all behaving normally - except for Premiere Pro!

                                                               

                                                              That's usually not a good idea.  An edit rig should be for editing only.  Perform other tasks on a separate computer.  The reason is other programs sometimes do interfere with Adobe software.

                                                               

                                                              My next suggestions was going to do a full wipe and reinstall of everything from the OS up.  Hearing the above only convinces me further of that idea.  Only this time around, don't install anything except the Adobe suite.  Once that's working, you can install other software (but ideally only what you need for editing).

                                                              • 28. Re: Premiere Pro CS6 opens off screen
                                                                Slogicus Level 1

                                                                @able123 - I understand why you would target the possible monitor issues. I believe I have ruled this out now though as I have now tried each screen independently setup - so with the system setup with only one monitor at a time. The full screen shot shows both monitors, I cropped off the second monitor as it didn't show anything relevant.

                                                                 

                                                                @Jom Simon - I don't run them all at once just that they are run at different times on my main PC. When performing intensive processing (Maya etc) I only have that one application open but I can't justify a separate dedicated rig for video editing. I simply can't justify stripping back my entire work PC when Premiere Pro is very much on occasional requirement. To consume over a day of chargeable time destroying then re-installing my system just can't be justified. As much as I hate paying for broken software it looks like I'm going to have to accept it as is and run up Premiere on another PC.

                                                                 

                                                                Thanks

                                                                • 29. Re: Premiere Pro CS6 opens off screen
                                                                  shooternz Level 6

                                                                  Have you checked whats going on in Task Manager / Process / Applications etc?

                                                                   

                                                                   

                                                                  What are the Nvidia Settings doing? Screen Grab maybe of the various pages and settings.

                                                                   

                                                                  Is Aero running?

                                                                   

                                                                  Do you have separate controls on your Monitor?

                                                                   

                                                                  What graphics card is it?

                                                                  • 30. Re: Premiere Pro CS6 opens off screen
                                                                    Level 4

                                                                    ======

                                                                    The application had been opening correctly but it now opens off the bottom of the main screen with only the top 1/8 of the....

                                                                    =======

                                                                     

                                                                    Can you go back to a restore point to when it was working before ? Sometimes this sort of thing ( was working, now don't ) is cause something changed ( new driver installed or something ? )..

                                                                    I hate graphics problems as they are difficult to fix sometimes. I think the last time I had probs it was cause my card partially died on me and it took forever to figure that out cause I did something dumb like ran 'fraps' or something and immediately afterwards got graphics problem, so I blamed fraps at first...Had to open in safe mode, go to VGA display and pull card, re-insert card so OS would recognize 'new hardware' ...all that junk... and in the end it was the card that was bad.. hate hate hate graphics problems...

                                                                     

                                                                    I'm saying 'graphics problems' cause it is in fact what's wrong with your progam..its not being displayed properly.. whatever the cause..its a graphics issue in that sense...

                                                                     

                                                                    Let us know what card it is and more info like what shooternz was asking...and good luck..

                                                                     

                                                                    • 31. Re: Premiere Pro CS6 opens off screen
                                                                      Slogicus Level 1

                                                                      Thanks again, sorry for the delay as been tied up on other projects.

                                                                       

                                                                      I have very few restore points set so nothing suitable to roll back to.

                                                                       

                                                                      The card is an Nvidia GTX 460 OC

                                                                       

                                                                      There is very little running in task manager, nothing using significant CPU or RAM. On launch Premiere looks normal as it consumes up to 60% CPU until the main window has opened when it drops back to 0%.

                                                                       

                                                                      Aero is running.

                                                                       

                                                                      The monitors have separate controls.

                                                                       

                                                                      Is there anything specific you want to see from the Nvidia settings screens?

                                                                       

                                                                      I agree that graphics problems are some of the worst, particularly as the NVidia driver updates seem to get progressively less stable. I have been looking at upgrading the card so may try that. Does anybody have any recommendations on a good current card for photo and video editing tasks?

                                                                       

                                                                      Simon

                                                                      • 32. Re: Premiere Pro CS6 opens off screen
                                                                        Magnus Allgurén Level 2

                                                                        I have had this happen to me. I right clicked the windows taskbar and selected "Cascade windows". I guess "Show windows side by side" or "Show windows stacked" would have worked as well. Have you tried that?

                                                                         

                                                                        Good luck!

                                                                        • 33. Re: Premiere Pro CS6 opens off screen
                                                                          Slogicus Level 1

                                                                          I should have thought of that. I have tried cascading windows and it brings the Premiere window on screen but it is still inaccessible. It still feels like there is a dialog associated with Premiere open somewhere off screen.

                                                                           

                                                                          The attached screenshot is after cascading windows.

                                                                           

                                                                          SimonScreenshot2.jpg

                                                                          • 34. Re: Premiere Pro CS6 opens off screen
                                                                            Jim_Simon Level 8

                                                                            That's after clicking on a project file directly?

                                                                            • 35. Re: Premiere Pro CS6 opens off screen
                                                                              Slogicus Level 1

                                                                              Yes, but I have just tried something different.

                                                                               

                                                                              I have copied on a project file created on my laptop where Premiere Pro does work and the behaviour is different. The project attempts to open with the loading project progress bar displayed. As soon as the progress bar completes Windows alerts that Adobe Premiere Pro has stopped working.

                                                                               

                                                                              Simon

                                                                              • 36. Re: Premiere Pro CS6 opens off screen
                                                                                Jim_Simon Level 8

                                                                                Something is clearly messed up with your system.  If a reinstall hasn't solved it, you may have no choice but a complete system wipe.  Or like you say, use PP on another system.  But if you're willing to do that, I still think it's better to wipe this system and reinstall only those programs you need for production.  Do the other stuff on the other system.

                                                                                • 37. Re: Premiere Pro CS6 opens off screen
                                                                                  Slogicus Level 1

                                                                                  That's pretty much the conclusion I'd come to. I'm now planning to create a new Windows partition and keep it as a dedicated video editing environment.

                                                                                  • 38. Re: Premiere Pro CS6 opens off screen
                                                                                    Jim_Simon Level 8

                                                                                    I'd recommend against partitioning.

                                                                                     

                                                                                    I'd also recommend a minimum of three internal drives for an edit system.

                                                                                    • 39. Re: Premiere Pro CS6 opens off screen
                                                                                      Slogicus Level 1

                                                                                      Why would you recommend against partitioning?

                                                                                       

                                                                                      I am currently running 4 internal drives. I would be adding a fifth with a clean Windows install so it wouldn't be a partition carved out of an existing disk. Is this likely to cause a problem?

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