4 Replies Latest reply on Sep 8, 2013 8:03 PM by JaysonM-Y

    Adobe Premiere Pro CS6 classroom in a book lesson files "file format not supported" error message

    ixtliinyollotl

      Hey y'all. I have the creative Suite cloud membership and am learning Adobe Premiere Pro CS6 and have the latest update. I have an iMac, version 10.8.2 and have been going through the lessons 1-8 so far from the 'Adobe Premiere Pro CS6 Classroom in a book' with no problems. So far so good. Then, when I opened Lesson 9 project today, I realized that certain media was off line (see pic below-videos and maps) even though I had been able to open the project. I tried to see if it was a link issue but was unable to select the 'Link Media' option and the system did not give me the option to link media when opening a new project. The strange thing is that I am now able to open some lessons with everything working fine but when I try to open other lessons such as lesson 9 or 10 or 11 I notice media files offline after getting the "file format not supported" pop-up error message when attempting to open a project. It's random as some lessons I had opened previously now give this error message of file format not supported when they didn't in the past whilst others work. I have deleted all the lesson files from my hard drive and reinstalled them from the cd onto my hardrive but the issue persists. Any idea as to why all of a sudden Adobe Premiere Pro CS6 is giving the error message "File format not supported"??? when opening the lessons. I have not changed any preferences. I've included some screenshots though I don't know how much help they will be... Is anyone else running into this issue??? Can anyone help???

       

      Screen Shot 2013-01-04 at 3.38.08 PM.pngScreen Shot 2013-01-04 at 3.38.28 PM.pngScreen Shot 2013-01-04 at 3.38.37 PM.pngScreen Shot 2013-01-04 at 2.55.14 PM.pngScreen Shot 2013-01-04 at 2.45.17 PM.pngScreen Shot 2013-01-04 at 2.56.54 PM.pngScreen Shot 2013-01-04 at 2.57.03 PM.pngScreen Shot 2013-01-04 at 2.57.30 PM.png

      NEVERMIND. I FOUND OUT ON MY OWN WHAT THE ISSUE WAS AND IS NOW FIXED. YAY!