7 Replies Latest reply on Apr 24, 2013 11:10 AM by Rajashree Bhattacharya

Keep getting an error code

NLT Photography Jan 5, 2013 2:44 PM

Everytime I try and update, it goes all the way to 100% downloaded then gives me the following error: Error log file location: /Library/Logs/Adobe/Installers

How can I fix this?

Also, I have some purchased actions that used to work fine for me when I had the free trial, but now that I have subscribed, they no longer work right. How can I fix this as well?

Thanks!

1. Re: Keep getting an error code

John Waller Jan 5, 2013 2:47 PM (in response to NLT Photography)

Which Adobe product?

Which operating system?

Can you paste the contents of the log file here?
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2. Re: Keep getting an error code

NLT Photography Jan 5, 2013 2:53 PM (in response to John Waller)

It's for the CS6 Photoshop. I subscribed to the cloud for one app.

I'm using a Macbook Pro.

The error I get is what I pasted up above.
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3. Re: Keep getting an error code

NLT Photography Jan 5, 2013 3:37 PM (in response to NLT Photography)

For the life of me, I can't find the log itself. I am a long time PC user and I haven't mastered the Mac yet. The actual code I guess is U44M1P7 if that helps.

Do you think that the reason I can't do some of my actions is because I'm on the subscription edition? If I did the full creative cloud, would this fix it?
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4. Re: Keep getting an error code

JairajMike Jan 18, 2013 12:26 AM (in response to NLT Photography)

Hi there,

Sorry for the inconvenience. For the error: U44M1P7, Please follow the instructions mentioned in the below document:

http://helpx.adobe.com/photoshop/kb/photoshop-cs6-updates-dont-install.html

Regards,
Jairaj
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5. Re: Keep getting an error code

Greg 555 Apr 24, 2013 8:40 AM (in response to JairajMike)

I am having the same issue as NLT Photography. I appreciate the link you posted, but it says to reinstall and as a creative cloud subscriber, I can't figure out how to re-download the photoshop app so I can reinstall. Any suggestions?
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6. Re: Keep getting an error code

kglad Apr 24, 2013 9:32 AM (in response to Greg 555)

update manually: http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html
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7. Re: Keep getting an error code

Rajashree Bhattacharya Apr 24, 2013 11:10 AM (in response to kglad)

Hi ,

I am replying the second part of the query ,
Also, I have some purchased actions that used to work fine for me when I had the free trial, but now that I have subscribed, they no longer work right. How can I fix this as well?

For such issues , please click on "license this software" which is at the bottom of the prompt which asks to buy the product , it will ask you to sign in , if the subscription is active , it will provide you the message "subscription activated",

This is for Creative cloud subscription ,incase it is a perpetual product , then after signing it will take you to a screen asking for serial number , insert the serial number , the product will be serialised .

To check whether it is a trial or paid subscription/product , click on the help tab of the product , check the "deactivate" tab , if it is live then it the paid subscription /product , if it is greyed out then it is still the trial running.

Regards

Raj
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