4 Replies Latest reply on Jun 15, 2013 11:32 AM by ljhbti@btinternet.com

    Premiere Elements 11 - Organizer - Missing thumbnails


      I have downloade some video files from my Canon HF S100 using Organizer.  The file format is .MTS.  The data files were downloaded into a named folder rather than the default suggested by Organizer.  I used a new Catalogue and loaded the entries into two Albums under the top level (i.e., I did not create an Album Category).  Initially few of the files had a thumbnail.  I tried Optimizing the Catalogue and that produced a few more.  I then highlighted the group still without a thumbnail and tried Update Thumbnail.  This produced a few more.  However ther are still 6 files for which I cannot get a thumbnail to appear despite repeated running of Optimize and Update Thumbnail.  Is there anything else that I can try?