I have tried 8 times now to download and install the TRIAL
version of RoboHelp 7 on my PC. Each time it asks me for a serial
number. I do not get a splash page to select trial version versus
"I have a serial number" or anything.
I called "customer service" and the guy I talked to (Jason)
told me to delete the old files I'd downloaded, restart my
computer, then sign up with a different email address and try
again. I tried it and it didn't work. I've now tried 8 different
email addresses and I'm out. :)
I am supposed to do a project for work here in the next week
and it takes longer than that for the regular version to be
purchased by the powers that be.
Any other suggestions? Do you have multiple servers from
which to download and perhaps the download on one of those servers
only has the "real" version? Is there a URL I can go to directly to
download the actual trial version? I know it's possible because I
did it at home.
THANK YOU! It's nice to know I'm not crazy. That is exactly
the problem.
I only wish the people in "customer service" would have told
me that when I called them to begin with. It would have saved me a
bottle of Excedrin and many hours of screaming in frustration.
I am getting RoboHelp 7, but the process takes a long time. I
was hoping to start contributing sooner, but I guess I won't.
Notice I had to select a new Nickname for the forum. After
using 8 different emails to try to get the download to work I've
forgotten which email goes with which nickname! This will make a
funny story to tell people when I can view it in hindsight.
Thanks again! I'll be using your site extensively when I
finally get RoboHelp 7 installed.
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