2 Replies Latest reply on Nov 26, 2007 10:27 AM by jmpike919-1

    Trial Version Serial Number??

    jmpike919
      I have tried 8 times now to download and install the TRIAL version of RoboHelp 7 on my PC. Each time it asks me for a serial number. I do not get a splash page to select trial version versus "I have a serial number" or anything.

      I called "customer service" and the guy I talked to (Jason) told me to delete the old files I'd downloaded, restart my computer, then sign up with a different email address and try again. I tried it and it didn't work. I've now tried 8 different email addresses and I'm out. :)

      I am supposed to do a project for work here in the next week and it takes longer than that for the regular version to be purchased by the powers that be.

      Any other suggestions? Do you have multiple servers from which to download and perhaps the download on one of those servers only has the "real" version? Is there a URL I can go to directly to download the actual trial version? I know it's possible because I did it at home.

      Thanks for any help you may be able to give me.

      -Jenn
        • 1. Re: Trial Version Serial Number??
          Peter Grainge Adobe Community Professional
          Welcome to the forum.

          Are you trying to install on Windows 2000? If so, see Using RH7 on my site.

          • 2. Re: Trial Version Serial Number??
            jmpike919-1
            Peter:

            THANK YOU! It's nice to know I'm not crazy. That is exactly the problem.

            I only wish the people in "customer service" would have told me that when I called them to begin with. It would have saved me a bottle of Excedrin and many hours of screaming in frustration.

            I am getting RoboHelp 7, but the process takes a long time. I was hoping to start contributing sooner, but I guess I won't.

            Notice I had to select a new Nickname for the forum. After using 8 different emails to try to get the download to work I've forgotten which email goes with which nickname! This will make a funny story to tell people when I can view it in hindsight.

            Thanks again! I'll be using your site extensively when I finally get RoboHelp 7 installed.

            -Jenn