37 Replies Latest reply: Oct 9, 2013 8:04 AM by Curt Y RSS

    CR2 files from CANON will corrupted when preview by Adobe bridge

    Virtual Architect

      Hello Frides

       

      This problem started for me since Sep 2012, on CS5 and CS6

      • Windows 7 Ultimate
      • 64 GB Ram
      • Quad Core i7
      • ACR 7.3
      • ACR 6.2
      • Camera Canon 5D M2

      The problem is when I preview my archive files it corrupt the as well; I can see the CR2 file using ACDsee Pro 5 but when I convert them to Tiff or JPEG it export the corrupted file.

      The scary part is if I'm losing my archive CR2 files,

      I can’t open these file in Canon Digital Photo Professional after they damaged with Adobe.

       

      This evening I was working on a photo and export it as Tiff , when i change directory in Bridge the same CR2 file corrupted!!!!!

      I delete the XMP file associated with the CR2 didn’t help, its look like when bridge try to update the thumbnail somehow it

       

      I tested on my portable workstation

      Lenovo w701ds

      16 GB Ram / i7 QC / Window7 Pro

      stil get this random problem.

       

      CHecked the CF card / Card reader / all my cables  on both PC's

      My problem is a software problem

       

       

      PLEASE HELP!!!!!   SOS

        • 1. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
          Curt Y Community Member

          This question pops up every so often.  It is curious to me that it is always CR2 images.  An internet search has one post from 2007.

           

          Bridge does not write to files (from Adobe Engineer) so it is unlikely a Bridge problem.  One person found he had a bad card reader, another a bad mother board, still another had defective hard drive.  Here is a long thread on issue.  http://forums.adobe.com/thread/645620

           

          Wish I had an answer but the threads on issue have pretty well beat the issue to death with no smoking gun pointing to any thing specific. 

           

          Might use your utilities to check you HD for errors.

           

          Good luck and let us know how you progress.

          • 2. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
            Omke Oudeman Community Member

            ACR 7.3

            ACR 6.2

            Camera Canon 5D M2

            The problem is when I preview my archive files it corrupt the as well; I can see the CR2 file using ACDsee Pro 5 but when I convert them to Tiff or JPEG it export the corrupted file.

             

            The scary part is if I'm losing my archive CR2 files,

             

             

             

            besides the answer Curt provided I still wonder your info. You state to have 2 ACR version and I presume you mean one for each version of PS? Yet to my knowledge the latest version of ACR 6 = 6.7. This makes me wonder if you have updated your PS and Bridge CS5 also because auto update does usual take care of the latest ACR plug in version.

             

            And you mention ACDsee Pro 5 to export them to Tiff or Jpeg. I don't follow this workflow or do I misunderstand, why blaming Bridge while using ACDsee ?

             

            And I agree with Curt that Bridge does not write to the CR2 files itself, only to a sidecar XMP file. So the first thing to look at would be your own workflow and set up, I know this is not what one wants to hear but that still seems more likely causing your problem.

             

            And did you try Adobe Photodownloader from Bridge to download the files, inhere you have the option to also at the same go make a back up copy of the originals, a safe way to play because you have something to go back to.

             

            Maybe you can describe your workflow in detail so we can understand this clearly?

             

            How do you import the files, where do you store them, how do you handle those Raw files to the moment you convert them. How do you convert them?

             

            And also provide version numbers of your software.

            How did you check your CF card, reader and cables?

             

            And finally, can you provide a screenshot of a corrupt file for better understanding?

            • 3. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
              Virtual Architect Community Member

              Curt

               

              Thanks I will check the link

               

              Omke

               

              I have 2 workstation one CS6 / ARC 7.3 and the other one is CS5 / ARC 6.2

              I import the files using Card Reader

              I havechecked them and use deferent reader with both workstationes

               

              I open all the RAW files in ARC and select all of them to apply Lens correction   Done

              Then I go through them and select individual files and tune them in ACR . OPEN

              Edit in Photoshop

               

              This problem occurs in both scenario befor opening the file in ACR  and preview only in Bridge

              When I preview my archive it corrupt them as well, /  files that I used before and had no problem with. /


              I tried these to find the problem:

              1. I did try ACDsee PRO to check if I could recover the files that damaged by using Adobe it show the thumbnail and full screen preview fine but when I try to convert the output is bad.
              2. Using Canon Photo Pro, everything is fine, the moment I preview the files with Adobe Bridge some of the files go bad and I can’t open and edit them in Canon Photo Pro anymore

               

              Bridge CS 6:  5.0.0399 x64

              Bridge CS5:   4.1.0.54 x64

               


              as a matter of fact I just reopen Bridge and it corrupted again here is the sample

              _MG_4422.jpg

              ACDSee preview of the CR2 File:

              AcDsee.jpg


              I need to find out how to recover the Corrrupted files.


              • 4. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
                Virtual Architect Community Member

                just try to open this file on third workstation

                CS5.1 ACR 6.7  same problem, export from Acdsee is bad too.

                 

                I need to find out how to recover the Corrrupted files.

                 


                here is the export from AcdSee

                _MG_4422.jpg

                • 5. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
                  RWSP Community Member

                  Curt Y wrote:

                   

                  This question pops up every so often.  It is curious to me that it is always CR2 images.  An internet search has one post from 2007.

                   

                  Bridge does not write to files (from Adobe Engineer) so it is unlikely a Bridge problem. 

                  That 2007 post.may have been from me (July 2007).  I experienced a problem where data that should have been written to xmp file was being written to cr2 files.  Definitely a bug. This was in CS3.  Appeared to be a write conflict among multiple routines that write data into xmp files. Not sure erroneous write to cr2 was by Bridge or one of the other routines that write to xmp (File Info, ACR).  File Info was involved.  So far as I know this problem was fixed in CS4 and CS5.

                   

                  That 2007 problem was different from the present problem reported in this thread.  Data that should have been saved in xmp was sometimes lost but cr2 raw data was not corrupted.

                   

                  What helped then was to examine content of a written-to cr2 file and that cr2 file as it came from camera media card -- file data content, not only file dates.  That might help here if the OP has saved original cr2.

                  • 6. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
                    Virtual Architect Community Member

                    Thanks Rober

                    Problem is once a file is corrupted I can’t recover or undo what Adobe Bridge or ACR dose to it I lose the image, if I have the file on CF card and copy the file in another location its fine and no problem with CR2 but if I copy that file to the same location as corrupted file it goes bad.

                    I used deferent HDD and its  not bad sector problem on HDD

                    • 7. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
                      Virtual Architect Community Member

                      Here is the same file in Canon Digital Photo Professional

                       

                      the thumbnail is fine

                       

                      CPP.jpg

                      • 8. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
                        Omke Oudeman Community Member

                        CS5.1 ACR 6.7  same problem, export from Acdsee is bad too.

                         

                         

                        I need to find out how to recover the Corrrupted files.

                         

                         

                        I'm afraid that is not possible, at least not in an easy way to my knowledge. Once a file is corrupted I don't think it is possible to regain the original data again from that file.

                         

                        Still not clear to me, do you experience this with CR2 files on CS5 and CS6 on both machines?

                         

                        And have you tried reseting the preferences to default for Bridge as well as reset original setting for ACR?

                         

                        Point is that it is not a common issue and the standard reply of a help desk is likely to be pointing at your system or personal settings, as I'm also trying to do I'm afraid...

                         

                        I use Mac but Curt has more detailed info about Windows, I believe Robert also uses Windows, both can guide you better for prefs resetting.

                         

                        Can you try to use Photodownloader and include the option for back up files and convert to DNG, to see if a DNG file also gets corrupted.

                        • 9. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
                          Curt Y Community Member

                          You say:  Using Canon Photo Pro, everything is fine, the moment I preview the files with Adobe Bridge some of the files go bad and I can’t open and edit them in Canon Photo Pro anymore;  I can see the CR2 file using ACDsee Pro 5 but when I convert them to Tiff or JPEG it export the corrupted file.

                           

                          Just opening them the Bridge and looking that the preview should not do anything to the file.  ACDsee and Canon Photo Pro may be a little more tolerant in the specs for viewing, but sounds like if you save image in another format it is corrupted.  To me this would signal that the original file is borderline damaged, and the act of opening it breaks it. 

                           

                          Not a computer expert but my first suspect would be a faulty read/write head.  But if this happens on 2 different computers with 2 different hard drives that shoot that theory.  Or are you using the same drive connected to the 2 different computers?  If so shoot a few test shots with your camera and put it on the C drive of each machine and run through some tests to see how it behaves.

                          • 10. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
                            Virtual Architect Community Member

                            Since im a CPS member , I contact canon and got attached back, I did try his way and still getting random corrupted file

                            send the file to them and will update you as soon as hear anything back.

                             

                            From Canon:

                            Thank you for your E-mail inquiry regarding the Canon EOS 5D Mark II Digital

                            1. Camera.

                             

                            For this concern Mohammad, please respond to this message confirming the

                            issue you're experiencing when reviewing the CR2/RAW file from your EOS 5D

                            Mark II on your PC.

                             

                            I would also like to confirm if you are experiencing this issue when you

                            import your CR2/RAW image directly from the camera using the USB cable

                            provided, along with the EOS Utility application. Once the image is

                            imported, open the image using the Canon Digital Photo Professional

                            1. Does the issue remain?

                             

                            I would also like to see a CR2/RAW image from your camera that  exhibits the

                            issue your experiencing. As the CR2/RAW image is too large for our email

                            server to accept, we will require you to upload the image to a file sharing

                            site of your preference (Eg. www.wikisend.com). While we don't recommend or

                            endorse a site for this task Mohammad, there are a number of free sites on

                            the internet for you to choose from. Once you've uploaded the image, please

                            respond to this message with a URL that I may use to retrieve the file.

                             

                            Once I have this file and the requested information I will be in a better

                            position to assist you further.

                            • 11. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
                              Omke Oudeman Community Member

                              I did try his way and still getting random corrupted file

                               

                               

                              Good news as well as bad news.

                               

                              It seems the problem is not Bridge related (good news for us fellow users) but likely to be found in your camera which is bad news. Hopefully a firmware update will solve your problem but we still are curious for the answer from Canon

                               

                              Good luck!

                              • 12. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
                                Virtual Architect Community Member

                                My Camera is back from Canon,,Camera is Fine! CF Card is Fine ( I knew since Bridge was killing my archive files too, images from 5D and 20D )

                                 

                                The only explenation left is in my case Problem is in Bridge CS6 when creates/render thumbnail ( when you go to image dir and  image thumbnail are blurry the moment  bridge render them sharp) this process create the problem.

                                 

                                If I don’t use bridge to go ghtough my photos everything is fine!!

                                 

                                No Problem with CS5!!!!!

                                 

                                Fresh install OS / Windows / Adobe same problem......

                                 

                                I ended up using ACDSee Pro to brows and find photos to prevent corruption by Bridge and copy what I want to open in a deferent dir and open those directly from photoshop!!!

                                 

                                its pain in the .... but its better than losing my archive randomly !

                                • 13. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
                                  Curt Y Community Member

                                  At a loss on what to suggest, but am 100% convinced it is some conflict with your software/hardware.  Bridge does not write to images by just opening them.  In addition there are  thousands of Cannon users that use PS and Bridge, and you are the only one having problems.  Does not seem plasuable it is Bridge if no one else has problem.  I know this is frustrating and it may take some additional substitution to see what is really happening.  If you want to spend the time I would say install CS6 on the other computer (providing it is not exactly the same) and see if the errors go away.  You can deactivate the other CS6 version so you do not need to uninstall it.

                                   

                                  With Nikon NEF images it was discovered that opening in NX viewer caused a conflict with the image becasue of the way it wrote to metadata.  Nikon changed it so the NX2 now works.  Perhaps something like that with the Cannon viewer?

                                  • 14. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
                                    Curt Y Community Member

                                    The only other issue I can think of is the video card/driver.  If you were view the image in CS6 PS I would say this is the issue.  But you say once you view it then other programs can not view it without contamination either, so am at a loss here.

                                     

                                    In Advanced preferences turning on "use software rendering" will help if the video card is underpowered.  CS6 puts more stress on video card than CS5.

                                    • 15. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
                                      Omke Oudeman Community Member

                                      Fresh install OS / Windows / Adobe same problem......

                                       

                                       

                                      A fresh install without a proper uninstall and using clean tool to get rid of all old pref settings does not changes things. If you install CS6 without this it just keeps reverting to the old system preferences somewhere buried deep down in your PC.

                                       

                                      Did you try a reset of the preferences for Bridge already?

                                      • 16. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
                                        Virtual Architect Community Member

                                        brand new PC / windows 8 pro 64x, didn't fix the problem!

                                        i'm on hold for 95 min for Adobe tech people to not helping me!

                                        • 17. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
                                          martin_leung

                                          I had similar problems, but I suspected that it might be an issue with the operating system.

                                           

                                          Because I tried to copy the file from SD/CF to overwrite the files saved on my harddisk, the replacing files might be ( I meant most of times) opened by Bridge, Photoshop or Canon DPP.  When I firstly entered the folder in Bridge, the thumbnails are mostly proper.  The application went thru the process of thumbnail/preview extraction.  Then, certain images (sometimes more, sometimes less) were seen.  Then, I would try and copy the files from the card to the harddisk again.  It seems that Bridge would not re-generate the thumbnail/preview.  I would go to DPP to open the file in Edit and Save it.  Then, purge the Cache of the selection file and check whether the thumbnail in Bridge could be updated.  This worked most of time, but it is annoying and time consuming.

                                           

                                          In my memory, all of these files could be displayed and zoomed in by the cameras, so it does not seem that my cameras (5D2/5D3) had problem in writing the cards. (For Bridge, the thumbnail of the images are stored in the path of Cache specified by users.  To my understanding, DPP does not read the same place.  DPP prompted decoding error for the corrupted files.)

                                           

                                          So, I tried using different card readers and worked across 2 desktop and 1 laptop.  This random problem did hit me.  I don't use Mac but Win XP/7.  I therefore suspected that the file transfer in high speed batch without verification of integrity might be the root cause.  Therefore, I am now trying to find a tool, similar to XCOPY in GUI to verify the result of file transfer.  Hope it helps.  If you guys have solution, kindly share with me.

                                          • 18. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
                                            Omke Oudeman Community Member

                                            In my memory, all of these files could be displayed and zoomed in by the cameras, so it does not seem that my cameras (5D2/5D3) had problem in writing the cards. (For Bridge, the thumbnail of the images are stored in the path of Cache specified by users.  To my understanding, DPP does not read the same place.  DPP prompted decoding error for the corrupted files.)

                                             

                                             

                                            I'm afraid you are confusing a view things here. Everything of the image you see on the camera display is from the jpeg preview that is generated for the RAW file itself (not the same  as shooting RAW + Jpeg or jpeg alone, the RAW file is a bunch of data that has to go through a converter before you can make sense of it and to handle it in camera there is a jpeg preview needed).

                                             

                                            All changes made in DPP have no effect on that same RAW file in ACR. Both have different approaches, processes and algorithms in their respective settings.

                                             

                                            So opening a file in DPP opens with the default settings of DPP (either factory or customized by your self) and after you have made changes in DPP that same file starts from scratch in ACR default and vice versa.

                                             

                                            The basic is the camera generated RAW file and from there on both (and others) converters using their own strategy without interaction.

                                            • 19. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
                                              mcoopernm5

                                              I have had exactly the same problem as described in this thread.  It suddenly started happening, but every .cr2 file in the folder became corrupt.  I seem to have cured the problem on my computer for the moment, so I am reporting my steps and logic even though I am not sure they are really a solution.

                                               

                                              Background:  I shoot with a Canon 7D and have post-processed about two thousand pictures with Adobe Bridge/Adobe Camera Raw (AB/ACR) before the problem showed up.  I always keep a duplicate copy of my camera files, so the corruption never threatened my originals.  I always process from a special processing folder from duplicate copies of the raw files that are worth the attention.

                                               

                                              I am aware that AB/ACR stores the 100% rendered image, I believe in cache, for quick retrieval at a later time.  I became concerned that the amount of cache being used as I processed more and more pictures might lead to the corruption in some unknown way.

                                               

                                              What I did:  1)  I deleted all the duplicate and corrupted .cr2 file from my processing folder, leaving the folder empty.  2) I rebooted my computer.  3)  I opened AB in the empty processing folder.  4)  I  purged the cache using edit>preferences>cache>purge.  5)  I put fresh copies of the .cr2 files I wished to post-process into the processing folder.  6)  I have now post-processed about 100 images with AB/ACR since steps 1)-5) without any problems.

                                               

                                              I have no idea if my approach will help anyone else, but you might give it a try and report on the results.

                                              • 20. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
                                                JoernR

                                                I'm having the same issues. Shooting 1D mk lV; Mac Pro Dual Core Xeon, ATI Radeon HD 5770.

                                                Bridge will randomly take the first image I open and corrupt it. It could be per set of images or just the first image of the day. This is usually not a problem as my first images are usually just test/set up shots. This morning it screwed me royally.

                                                I edited a shoot last night and put my highlight images into a separate folder. I then did ACR corrections and ran a batch for logo'd sample images and sent them to the client.

                                                This morning I start up my computer and open the highlight image folder, select the 5 highlights, click on 'open in camera raw' and they pop up and after 2 seconds the first image corrupts.

                                                I have tried copying the image to other drives as well as to my Mac Pro laptop and it does the same thing every time. Purging cache for selection doesn't work.

                                                Copying the original in finder to another drive doesn't work (this has worked in the past).

                                                This has happened in the past and I did find a fix of deleting a certain file in the adobe library (and it recreates it). I did save the page where I found the fix but haven't been able to find it.

                                                I have re-created the ACR cache as well as the Bridge caches. After recreating the caches and clicking 'purge cache for selection' it briefly pops back the original and then corrupts again.

                                                I've tried increasing cache size and various cache options.

                                                When I view the file in finder, the tiny thumbnail shows the correct image but the preview shows corrupted image.

                                                If I view the image in Canon's Digital Photo Professional, it pops up for a second normally and then corrupts itself.

                                                I'm guessing it's a deep cache issue...I have well over a million images that have passed through CS6. I regulary clean my caches but am I missing something somewhere???

                                                 

                                                 

                                                Any suggestions from anyone???

                                                • 21. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
                                                  Curt Y Community Member

                                                  JoernR wrote:

                                                   

                                                  click on 'open in camera raw' and they pop up and after 2 seconds the first image corrupts.

                                                   

                                                  After recreating the caches and clicking 'purge cache for selection' it briefly pops back the original and then corrupts again.

                                                   

                                                  When I view the file in finder, the tiny thumbnail shows the correct image but the preview shows corrupted image.

                                                  All of the above point to the first view with the embedded thumbnail.  Then the ACR defaults "correct" the image to your preferences.  This is what you call corrupted image.  Somehow your default setting in ACR have changed.  You can check this by selecting one "corrupted" image and then clicking on Edit/develop setting/clear settings.  This will delete all ACR edits.  What does this do?

                                                   

                                                  Besides you ACR defalult settings make sure there you don't have  auto color settings in edit/camera raw preferences.

                                                  • 22. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
                                                    JoernR Community Member

                                                    I wish it were that simple. I haven't made any changes to my default settings in ACR, and no other images are impacted. If I reset the image to camera raw defaults it resets the image in the background and even the colour cast in the corrupted portion changes (not sure if that's a hint??). If you look at the images in the top of this thread, mine are similar to the first image but about 80% of my images have the white lines/corruption.

                                                    • 23. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
                                                      Yammer Community Member

                                                      "Deep cache issue"? Never heard of it.

                                                       

                                                      It sounds like your raw data is mangled before it even gets to Bridge.

                                                       

                                                      When you browse raw files, you see the embedded previews contained within them. These previews are created by the camera at the time of capture, and they enable you to view the image on the camera monitor without having to process the raw data.

                                                       

                                                      Similarly, when you view a raw file on a computer, Bridge, or most other software which can understand raw formats, will look for these previews as a much quicker alternative to actually decoding the raw data.

                                                       

                                                      When enabled, Bridge uses Camera Raw to generate High Quality Thumbnails based on the actual raw data. These HQ thumbnails gradually replace the embedded preview thumbnails. If you are seing corruption at this stage, it is possible that you are just seeing the corrupted raw data for the first time.

                                                       

                                                      If I was seeing this problem, I would look into the method for transferring the daw data from camera to computer. Possible problem spots are camera, memory cards, card readers/cables, computer interfaces, etc. A process of elimination should help narrow it down. Try a different memory card. Try the card in a different card reader/computer, etc.

                                                      • 24. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
                                                        JoernR Community Member

                                                        I have tried all of those and different versions/order of import, different drives and different cards. I just put the image back on the memory card and checked it in the camera and it views normally in the camera. I did try downloading it to a different hard drive directly from the camera...I was able to view the image for about 30 seconds before it corrupted. As I mentioned, for this particular image I actually did a full ACR edit and created a jpg from the RAW file yesterday.

                                                         

                                                        When this happened about 6 months ago, after re-creating a file in the adobe library (unfortunately I can't remember where it was or what the file name was)...it stopped. I was actually able to go back to the corrupted images (4 out of 6) and view the corrupted images and edit them normally!

                                                         

                                                        It just started again recently and I have 5 or 6 images that it's happened to. The first 5 corrupted as soon as I loaded them in ACR, this is the first one that corrupted after I edited it. I've tried opening them in iphoto and Canon DPP and they initially preview normally and then corrupt once they fully load the jpg preview.

                                                         

                                                        It's frustrating as hell!

                                                        • 25. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
                                                          Omke Oudeman Community Member

                                                          I agree with Yammer. Like Curt stated, the thumb is made from the embedded jpeg (also used to view on camera) in the actual Raw file.

                                                           

                                                          The fact that you see this happen in both Bridge/ACR as well as Canon DPP is also proof that it happens before Bridge because both can't read/use the changes you made and only use the original Raw file as basis.

                                                           

                                                          To be extra sure it is not cache related create a new user account for testing because the Bridge Cache is stored in the user account itself.

                                                           

                                                          How do you transfer files to your computer and how do you empty your CF card after use? Do you delete your files in camera or do you format the CF Card in camera?

                                                           

                                                          To summarize:

                                                           

                                                          - check your camera having the latest firmware update

                                                          - use an other CF card and use the format option in camera before using it to start with a clean card.

                                                          - use a different card reader (preferred above connecting camera to computer) with a different cable in a different USB slot

                                                          • 26. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
                                                            Omke Oudeman Community Member

                                                            I have tried all of those and different versions/order of import, different drives and different cards.

                                                             

                                                             

                                                            Sorry, cross posting the same time it seems.

                                                             

                                                            I just put the image back on the memory card and checked it in the camera and it views normally in the camera.

                                                             

                                                            Again, you are not viewing the Raw file at the back of the camera, it can't show because the Raw data needs to be first demosaiced using a dedicated Raw converter like ACR or Canon DPP. What you see is the embedded jpeg preview the camera produces for this purpose and for using in Finder and other systems that can only view jpeg.

                                                             

                                                            I did try downloading it to a different hard drive directly from the camera...I was able to view the image for about 30 seconds before it corrupted. As I mentioned, for this particular image I actually did a full ACR edit and created a jpg from the RAW file yesterday.

                                                             

                                                             

                                                            Here we are getting to the strange part of the problem. Can you provide a screenshot of the problem file?

                                                             

                                                             

                                                            When this happened about 6 months ago, after re-creating a file in the adobe library (unfortunately I can't remember where it was or what the file name was)...it stopped.

                                                             

                                                             

                                                            That probably would mean the Cache file and plug in from the User library / caches/ Adobe/ Bridge CSxx / Cache and plug in

                                                             

                                                            or from same user library / preferences / Bridgexx plist file. Both files are recreated fresh and empty after restarting Bridge

                                                             

                                                            I was actually able to go back to the corrupted images (4 out of 6) and view the corrupted images and edit them normally!

                                                             

                                                             

                                                            Try to reset the default setting in ACR

                                                             

                                                             

                                                            It just started again recently and I have 5 or 6 images that it's happened to. The first 5 corrupted as soon as I loaded them in ACR, this is the first one that corrupted after I edited it. I've tried opening them in iphoto and Canon DPP and they initially preview normally and then corrupt once they fully load the jpg preview.

                                                             

                                                             

                                                             

                                                             

                                                            Can you show both results from ACR and DPP in a screenshot?

                                                            • 27. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
                                                              Yammer Community Member

                                                              JoernR wrote:


                                                              I just put the image back on the memory card and checked it in the camera and it views normally in the camera.

                                                              Did you read what I wrote?

                                                              • 28. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
                                                                JoernR Community Member

                                                                ok...this is weird...I just went to the highlight folder containing the original downloaded RAW image...and it's now veiwing normally. The other versions that I had copied to other drives/cards are still viewing as corrupted. I ran a batch and have saved hi res versions and they worked. I'm going to attach the lo res jpg file I created last night and the jpg of the corrupted version.

                                                                After the first few images started corrupting, I did re-create all cache files and deleted the old ones. This is the first image to corrupt after the new caches. So weird.

                                                                _SR_9170.jpgBearfootWhiskey-JR131003-001.jpg

                                                                • 29. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
                                                                  JoernR Community Member

                                                                  Both posting at the same time thank you for your comments! Not sure if there is an answer as I remember searching about 20 websites last time I had the issue. Let's hope it doesn't happen again...but I don't have high hopes.

                                                                  • 30. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
                                                                    Omke Oudeman Community Member

                                                                    Can you provide more info?

                                                                     

                                                                    What OSX version do you use?

                                                                     

                                                                    What exact version of Bridge, PS and ACR are you using (check the about menu for this)

                                                                     

                                                                    How much RAM and VRAM have you installed (check System info for that)

                                                                     

                                                                    How much free space do you have left and what is the total size of your disk?

                                                                     

                                                                    Did you do system maintenance like check and repair permissions?

                                                                    • 31. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
                                                                      JoernR Community Member

                                                                      10.6.8

                                                                      Bridge: 5.0.1

                                                                      PS is running a big batch at the moment...it'll be at least another hour before it completes

                                                                      ACR 7.1

                                                                      RAM 9 GB (not sure where to find VRAM?)

                                                                      Op sys drive is 256 GB HDD with 78 GB remaining, the storage drive is a 4 TB drive with 500 GB remaining;

                                                                      Regular maintenance and permission repairs every few days.

                                                                      • 32. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
                                                                        Yammer Community Member

                                                                        I'll take that as a No. Goodbye.

                                                                        • 34. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
                                                                          JoernR Community Member

                                                                          sorry...I did reply in the message right after your post...

                                                                          • 35. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
                                                                            Omke Oudeman Community Member

                                                                            That info raises a lot of questions.

                                                                            10.6.8

                                                                             

                                                                            With OS Mavericks not far away (read as OSX 10.9) you are running far behind, is there a particular reason for running behind at least 2 versions (CC does somewhat support 10.6.8 but that will be the minimum required)?

                                                                             

                                                                            Bridge: 5.0.1

                                                                             

                                                                            Not the latest version, it should be 5.0.2.4, you need to update ASAP

                                                                             

                                                                            PS is running a big batch at the moment...it'll be at least another hour before it completes

                                                                             

                                                                            Should be 13.1.2

                                                                             

                                                                            ACR 7.1

                                                                             

                                                                            Should be at least 7.4 but 8.2 is also possible for CS6

                                                                             

                                                                            RAM 9 GB (not sure where to find VRAM?)

                                                                             

                                                                            It is preferred (strongly advised by Apple) to install RAM in pairs in a Mac pro and that would mean an even number unless you have a pair of 500 MB RAM sleeves which would indicate to very old material. Or more likely you have not divided the RAM sleeves even on both memory slots (A + B).

                                                                             

                                                                             

                                                                            VRAM is the amount of RAM installed on your Graphic Card, with your specs mentioned in post 1 it seems a fairly new MacPro and the 5770 comes with 1 GB by default those days. 512 MB is the minimum required but 1 GB preferred for better CPU usage of all PS features.

                                                                             

                                                                            You can find this info in Finder under the Apple Icon / System info/ more info

                                                                             

                                                                             

                                                                            Op sys drive is 256 GB HDD with 78 GB remaining, the storage drive is a 4 TB drive with 500 GB remaining;

                                                                             

                                                                            Regular maintenance and permission repairs every few days.

                                                                             

                                                                             

                                                                            When you had a 256 GB SSD installed I could somewhat understand this set up but only a 256 GB HDD for the system is pretty low in my opinion. I rather prefer a large start up disk with the files I work on also present, a lot of RAM and a dedicated scratch disk for PS. Other disks are used for storage and Back Up when the files are ready.

                                                                             

                                                                             

                                                                            What have you assigned as scratch disk for PS, it should not be your start up disk for correct functioning. And how many applications have you open and running in the background (check Applications / Utilities / Activity monitor for use of RAM and free RAM available.

                                                                            • 36. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
                                                                              JoernR Community Member

                                                                              I think there was an issue with a couple of plug ins not running on the newer op sys...just haven't got around to it.

                                                                              PS is a 13.0 version;

                                                                              I have downloaded the 8.2 files (the one combined with the DNG converter)...I installed it but the 8.2 version of ACR doesn't show...still opens with 7.1.

                                                                              All memory is in pairs...system came with 2x512 and I added 2 x 2x2 GB...they are installed correctly in pairs;

                                                                              Vram is 1024 MB;

                                                                              I do most of my work on external drives...I've got about 20 of them now...a 4 TB drive lasts me about 8 months before I fill it at the moment.

                                                                              For scratch disks I have the op sys drive checked as well as the current main external; I picked the op sys drive as I figured the SSD drive would be much faster than using a USB 2 drive.

                                                                              I usually don't run into problems with PS until I start stitching panos and the images get over 2 GB, I just flatten and convert to 8 bit at that point and can actually work on the file again.

                                                                               

                                                                              Current CPU is around 50% user, 10% system and 40% idle.

                                                                              ugh...3:45 a.m. ...think it's bed time!

                                                                              • 37. Re: CR2 files from CANON will corrupted when preview by Adobe bridge
                                                                                Curt Y Community Member

                                                                                PS 13.0 needs to be updated.

                                                                                 

                                                                                Have seen problems in the past where the cable to HD was causing file contamination.  Make sure you use hi qauality cables, and short as possible.  Also, when writing make sure it fininshes (hd usually flashes when writing) before moving on to another file.