13 Replies Latest reply on Feb 20, 2013 4:20 PM by Nic Du Quart

    I have troubles with the installing of ACR 7.3

    Nic Du Quart

      Hi everybody,

      Sorry for the nooby question...

      I run W8 64bit.

      I downloaded PSE11 and it does not recognize cr2.

      I got to know I need to install camera Raw 7.3.

      I  dowloaded the setup file, but have no clue what to do now?

      Is there an exe file somewhere?

      Can someone step me through intstallation of ARC?

      Thanks for beeing patient and sorry for misspellings...

        • 1. Re: I have troubles with the installing of ACR 7.3
          ssprengel Adobe Community Professional & MVP

          The setup might be a ZIP file, so right-click and try to extract what’s inside to somewhere, then run the exe you should see in the extracted files.

          • 2. Re: I have troubles with the installing of ACR 7.3
            Nic Du Quart Level 1

            Hi ssprengel thanks for the answer.

            In fact it is a .zip file, I extracted it already, but there is no .exe in it...

             

            If I try to "Help>update" how it is said here in the adobe page, I get no results... Any other idea how to get the ACR 7.3 file downloaded on my PC and installed?

            • 3. Re: I have troubles with the installing of ACR 7.3
              ssprengel Adobe Community Professional & MVP

              The 65.2MB setup.zip from http://swupdl.adobe.com/updates/oobe/aam20/win/PhotoshopCameraRaw7-7.0/7.3.37/Setup.zip does indeed have an AdobePatchInstaller.exe in it. 

               

              Try downloading the setup.zip, again, after clearing your browser-cache or using a different browser.

              • 4. Re: I have troubles with the installing of ACR 7.3
                Nic Du Quart Level 1

                Hi ssprengel! Sorry I was long inactive!!! Thans for the replay!I try again and than tell you!

                • 5. Re: I have troubles with the installing of ACR 7.3
                  Nic Du Quart Level 1

                  So here I am after testing... The patch works, I the go on Help>Updates and it say the program is up to date.

                  It still does not recognize .cr2 files!

                  • 6. Re: I have troubles with the installing of ACR 7.3
                    Nic Du Quart Level 1

                    Hi ssprengel! Mabye it's now you not logging in for a while :-)

                     

                    Have You any other ideas on how to solve the problem?

                    Should I go back to v.10 and ask my money back?

                    • 7. Re: I have troubles with the installing of ACR 7.3
                      ssprengel Adobe Community Professional & MVP

                      I would normally only see a reply if it happened within the same day or maybe the next.  It was three weeks between when I posted the link and you replied and I get several dozen ACR messages a day so a late reply is usually long since scroll down in my e-mail. 

                       

                       

                       

                      What does Help / About Plug-ins / Camera Raw say the version of the plug-in is?

                      • 8. Re: I have troubles with the installing of ACR 7.3
                        Nic Du Quart Level 1

                        Hi Ssprengel, THX for high speed answer!

                        I unzipped Setup, the adobe Patchinstaller is working.

                        Inthe other folders I have:

                        Meta Inf

                        Payload=>camraw.JPG

                         

                        But I do not know what to do with that...

                         

                        Under here you find all infos about System and PSE11...

                         

                        Adobe Photoshop Elements Version: 11.0 (11.0 (20120922.r.32287)) x32

                        Operating System: Windows 8 64-bit

                        Version: 6.2

                        System architecture: AMD CPU Family:15, Model:10, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3

                        Physical processor count: 6

                        Processor speed: 2813 MHz

                        Built-in memory: 4095 MB

                        Free memory: 1827 MB

                        Memory available to Photoshop Elements: 3255 MB

                        Memory used by Photoshop Elements: 70 %

                        Image tile size: 132K

                        Image cache levels: 6

                        Display: 1

                        Display Bounds:=  top: 0, left: 0, bottom: 1080, right: 1920

                        Video Card Number: 1

                        Video Card: Microsoft Basic Render Driver

                        Driver Version: 9.18.13.1070

                        Driver Date: 20121203000000.000000-000

                        Video Card Driver:

                        Video Mode:

                        Video Card Caption: Microsoft Basic Render Driver

                        Video Card Memory: 512 MB

                        Video Card Number: 1

                        Video Card: Microsoft Basic Render Driver

                        Driver Version: 9.18.13.1070

                        Driver Date: 20121203000000.000000-000

                        Video Card Driver:

                        Video Mode:

                        Video Card Caption: Microsoft Basic Render Driver

                        Video Card Memory: ^0 MB

                        Application folder: C:\Program Files (x86)\Adobe\Photoshop Elements 11\

                        Temporary file path: C:\Users\Nicola\AppData\Local\Temp\

                        Photoshop Elements scratch has async I/O enabled

                        Scratch volume(s):

                          Startup, 232.8G, 51.2G free

                        Required Plug-ins folder: C:\Program Files (x86)\Adobe\Photoshop Elements 11\Required\

                        Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Photoshop Elements 11\Plug-Ins\

                        Additional Plug-ins folder: not set

                         

                         

                        Installed components:

                           ACE.dll   ACE 2011/03/29-16:11:44   63.457850   63.457850

                           adbeape.dll   Adobe APE 2011/01/17-12:03:36   64.452786   64.452786

                           AdobeLinguistic.dll   Adobe Linguisitc Library   5.0.0  

                           AdobeOwl.dll   Adobe Owl 2012/06/20-18:39:56   4.1.9   78.509892

                           AdobeOwlCanvas.dll   Adobe Owl Canvas   3.0.68   61.2954

                           AdobePDFL.dll   PDFL 2011/03/29-16:11:44   63.378681   63.378681

                           AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  

                           AdobeXMP.dll   Adobe XMP Core 2010/10/12-08:45:30   63.139439   63.139439

                           AdobeXMPFiles.dll   Adobe XMP Files   5.0   61.134777

                           adobe_caps.dll   Adobe CAPS   4,0,42,0  

                           Adobe_OOBE_Launcher.dll   Adobe OOBE Launcher   2.2.0.4 (BuildVersion: 2.2; BuildDate: Wed Apr 27 2011 21:49:00)   1.000000

                           AGM.dll   AGM 2011/03/29-16:11:44   63.457850   63.457850

                           ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

                           aif_core.dll   AIF   3.0   1.486530

                           aif_ogl.dll   AIF   3.0   1.486530

                           amtlib.dll   AMTLib   4.2.0.4 (BuildVersion: 4.2; BuildDate: Wed Apr 27 2011 21:49:00)   1.000000

                           amtservices.dll   AMTServices   4.2.0.4 (BuildVersion: 4.2; BuildDate: Wed Apr 27 2011 21:49:00)   1.000000

                           ARE.dll   ARE 2011/03/29-16:11:44   63.457850   63.457850

                           asneu.dll    AsnEndUser Dynamic Link Library   1, 7, 0, 1  

                           AXE8SharedExpat.dll   AXE8SharedExpat   3.3   49.279053

                           AXEDOMCore.dll   AXEDOMCore   3.3   49.279053

                           AXSLE.dll   AXSLE   3.3   49.279053

                           Bib.dll   BIB 2011/03/29-16:11:44   63.457850   63.457850

                           BIBUtils.dll   BIBUtils 2011/03/29-16:11:44   63.457850   63.457850

                           boost_threads.dll   DVA Product   5.0.0  

                           cg.dll   NVIDIA Cg Runtime   2.0.0015  

                           cgGL.dll   NVIDIA Cg Runtime   2.0.0015  

                           CoolType.dll   CoolType 2011/03/29-16:11:44   63.457850   63.457850

                           data_flow.dll   AIF   3.0   1.486530

                           dvaadameve.dll   DVA Product   5.0.0  

                           dvacore.dll   DVA Product   5.0.0  

                           dvaui.dll   DVA Product   5.0.0  

                           ems.dll   Elements Organizer   11.0  

                           ExtendScript.dll   ExtendScript 2010/03/05-08:21:15   61.423205   61.423205

                           FaceDetector.dll   FaceDetector 0000/00/00-00:00:00   2.0.1.1   2.0.1.1

                           FileInfo.dll   Adobe XMP FileInfo   5.0   61.134777

                           filter_graph.dll   AIF   3.0   1.486530

                           hydra_filters.dll   AIF   3.0   1.486530

                           icucnv36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896  

                           icudt36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896  

                           image_compiler.dll   AIF   3.0   1.486530

                           image_flow.dll   AIF   3.0   1.486530

                           image_runtime.dll   AIF   3.0   1.486530

                           JP2KLib.dll   JP2KLib 2011/03/29-16:11:44   63.196876   63.196876

                           libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                           libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

                           LogSession.dll   LogSession   2.1.2.1640  

                           MPS.dll   MPS 2011/05/24-09:45:42   63.464027   63.464027

                           MSVCP100.dll   Microsoft® Visual Studio® 2010   10.00.30319.1  

                           MSVCP71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  

                           MSVCR100.dll   Microsoft® Visual Studio® 2010   10.00.30319.1  

                           MSVCR71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  

                           pdfsettings.dll   Adobe PDFSettings   1.04  

                           Photoshop.dll   Adobe Photoshop Elements Editor   11.0  

                           platform.DLL   Adobe Help System   1, 0, 0, 1  

                           Plugin.dll   Adobe Photoshop Elements Editor   11.0  

                           PSArt.dll   Adobe Photoshop Elements Editor   11.0  

                           PSViews.dll   Adobe Photoshop Elements Editor   11.0  

                           ScCore.dll   ScCore 2010/03/05-08:21:15   61.423205   61.423205

                           shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  

                           Tbb.dll   Intel(R) Threading Building Blocks for Windows   2, 2, 2009, 1011  

                           updaternotifications.dll   Adobe Updater Notifications Library   2.0.0.15 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   2.0.0.15

                           WRServices.dll   WRServices Thursday January 21 2010 12:13:3   Build 0.11423   0.11423

                         

                         

                         

                         

                        Required plug-ins:

                         

                         

                           Accented Edges 12.0

                           ADM 3.11x01

                           Angled Strokes 12.0

                           Auto Divide 11.0.0.0 (11.0 (20120922.r.32287))

                           Average 12.0.2

                           Bas Relief 12.0

                           BMP 12.0.2

                           Chalk & Charcoal 12.0

                           Charcoal 12.0

                           Chrome 12.0

                           Clouds 12.0.2

                           Color Halftone 12.0.2

                           Color Variations 12.0.4 (12.0.4x001)

                           Colored Pencil 12.0

                           Comic NO VERSION

                           CompuServe GIF 12.0.2

                           Conté Crayon 12.0

                           Correct Camera Distortion 12.0.2

                           Craquelure 12.0

                           Crop and Straighten Photos Filter 12.0.2

                           Crosshatch 12.0

                           Crystallize 12.0.2

                           Cutout 12.0

                           Dark Strokes 12.0

                           Difference Clouds 12.0.2

                           Diffuse Glow 12.0

                           Displace 12.0.2

                           Dry Brush 12.0

                           Extrude 12.0.2

                           FastCore Routines 12.0.4 (12.0.4x001)

                           Fibers 12.0.2

                           Film Grain 12.0

                           Filter Gallery 12.0

                           Fresco 12.0

                           Glass 12.0

                           Glowing Edges 12.0

                           Grain 12.0

                           Graphic Novel NO VERSION

                           Graphic Pen 12.0

                           Halftone Pattern 12.0

                           Ink Outlines 12.0

                           Lens Blur 12.0

                           Lens Flare 12.0.2

                           Lighting Effects 12.0.4 (12.0.4x001)

                           Liquify 12.0.1

                           Matlab Operation 12.0.4 (12.0.4x001)

                           Mezzotint 12.0.2

                           MMXCore Routines 12.0.4 (12.0.4x001)

                           Mosaic Tiles 12.0

                           Multiprocessor Support 12.0.4 (12.0.4x001)

                           Neon Glow 12.0

                           Note Paper 12.0

                           Ocean Ripple 12.0

                           OnEdge 1, 0, 0, 1

                           Paint Daubs 12.0

                           Palette Knife 12.0

                           Patchwork 12.0

                           Pen and Ink NO VERSION

                           Photocopy 12.0

                           Picture Package Filter 12.0.4 (12.0.4x001)

                           Pinch 12.0.2

                           Pixar 12.0.4 (12.0.4x001)

                           Plaster 12.0

                           Plastic Wrap 12.0

                           PNG 12.0.2

                           Pointillize 12.0.2

                           Polar Coordinates 12.0.2

                           Polar Coordinates 12.0.4 (12.0.4x001)

                           Poster Edges 12.0

                           Radial Blur 12.0.2

                           Read Watermark 4.0

                           Reticulation 12.0

                           Ripple 12.0.2

                           Rough Pastels 12.0

                           Save for Web & Devices 12.0

                           ScriptingSupport 12.0.4

                           Shear 12.0.2

                           Smart Blur 12.0.2

                           Smudge Stick 12.0

                           Solarize 12.0.2

                           Spatter 12.0

                           Spherize 12.0.2

                           Sponge 12.0

                           Sprayed Strokes 12.0

                           Stained Glass 12.0

                           Stamp 12.0

                           Straighten and Crop Image 12.0.4 (12.0.4x001)

                           Straighten Image 12.0.4 (12.0.4x001)

                           Sumi-e 12.0

                           Texture Fill 12.0.4 (12.0.4x001)

                           TextureSelect 12.0.4 (12.0.4x001)

                           Texturizer 12.0

                           Tiles 12.0.2

                           Torn Edges 12.0

                           Twirl 12.0.2

                           Underpainting 12.0

                           Water Paper 12.0

                           Watercolor 12.0

                           Wave 12.0.2

                           WIA Support 12.0.4 (12.0.4x001)

                           Wind 12.0.2

                           ZigZag 12.0.2

                         

                         

                        Optional and third party plug-ins:

                         

                         

                           Frame From Video 6.0

                           Magic Extractor 12.0.4 (12.0.4x001)

                           PhotomergeUI 12.0.4 (12.0.4x001)

                        Plug-ins that failed to load: NONE

                         

                         

                        Installed TWAIN devices: NONE

                        • 9. Re: I have troubles with the installing of ACR 7.3
                          ssprengel Adobe Community Professional & MVP

                          You should just run the Adobe Patch Installer program and it will do the rest.  It is possible that patch does not work for PSE 11, only Photoshop, itself.

                           

                          Please do a help / about Plug-ins / Camera Raw and tell what version you see or tell if there is no Camera Raw plugin in the list you see when doing Help / About Plug-ins…

                           

                          If there isn’t, I’d suggest uninstalling PSE 11 and re-installing.

                          • 10. Re: I have troubles with the installing of ACR 7.3
                            Nic Du Quart Level 1

                            There is no camera raw... so I try uninstall and re-install PSE11. I did longer time ago with no rsult, but I let you know about the result.

                            Thx

                            • 11. Re: I have troubles with the installing of ACR 7.3
                              Nic Du Quart Level 1

                              It worked!!!

                              Thank you so much!

                              I wonder why it never worked before, but I won't complain because it happened :-)

                              The Version of the Camera RAW Plug-in is 7.1.0.354.

                              • 12. Re: I have troubles with the installing of ACR 7.3
                                ssprengel Adobe Community Professional & MVP

                                Now check for updates from w/in PSE11, first, to update to ACR 7.3.  If that doesn’t work, then try the zip-patcher although like I said it may only work for Photoshop not Elements.

                                • 13. Re: I have troubles with the installing of ACR 7.3
                                  Nic Du Quart Level 1

                                  Bingo!

                                  Again, thx a lot!