10 Replies Latest reply: Jan 10, 2013 12:10 AM by marimor77 RSS

    i need help in urgent..please!!!

    marimor77

      my illustrator just freezed while saving my work file and it still like the picture down you see...

       

      untitled.png

      please help, i'cant lose my works.. Illustrator not responding and i can't do anything.

       

      there are 2 files open, because of this i don't want to close illustrator... i need save these files there are lot of work !!!

       

      cs6 and W7 btw...

        • 1. Re: i need help in urgent..please!!!
          emil emil Community Member

          It says "Reading Illustrator file..."

           

          Have you placed linked Illustrator files in your document? Can you move that progress dialog window around or it is frozen too.

          • 2. Re: i need help in urgent..please!!!
            marimor77 Community Member

            yes it's frozen too..

             

            2 files open but no linked illustrator file in one try save, just images which already embeded...

             

            the other file may have linked files in it, but i don't know is that effects this file's save progress ?

             

            btw illustrator still same and save pop-up screen dosent moved even one bit!!!

             

            and as a note: i can press "stop" button but it's seems not working!

             

            Message was edited by: marimor77

            • 3. Re: i need help in urgent..please!!!
              [scott] Community Member

              Sounds like you're left little choice but to end the program and lose work.

               

              If that reading dialog isn't even movable, then the app has frozen entirely and there's no way to "unfreeze" it, you simply have to force quit.

               

              First hard lesson I learned was the save and save often.

              • 4. Re: i need help in urgent..please!!!
                marimor77 Community Member

                i guess you're right...probably i'm gonna lose all...

                 

                but i just wonder and try to find, is there recovery file or temporary cache file for illustrator ? any idea? since illustrator still open and files of course, is it possible to get these files as temp or something?

                 

                i'm looking on the internet like couple haours but still nothing though.

                 

                thank you for interest btw.

                • 5. Re: i need help in urgent..please!!!
                  marimor77 Community Member

                  o i can move reading dialog and press stop button, but it's not responding at all,

                  i don't know if it change anyhting

                  • 6. Re: i need help in urgent..please!!!
                    [scott] Community Member

                    Illustrator doesn't have any recovery files. If the app quits or crashes with unsaved work, it's gone. If on the RARE occassion that something can be recoverd, you'll be presented with a dialog box upon the next launch of AI. But... it's EXCEPTIONALLY rare that Illustrator can recover anything. Exceptionally. In general if any recovery can be done, it's due to an application crash and never an application freeze. A freeze is more often associated with the operating system in conjunction with the app, while a crash can be localized to the app itself.

                    • 7. Re: i need help in urgent..please!!!
                      emil emil Community Member

                      You can check for files in the location you are trying to save but if there is nothing there I don't think you are going to have anything else unfortunately.

                      I hope this never happens to you again.

                      • 8. Re: i need help in urgent..please!!!
                        marimor77 Community Member

                        i'm exhausted and upset now..so i'll just leave it open like this and get some rest... then i'll check all linked files related both AI files now open, if it's change anything or save my works, i'll keep you posted. then last resort i'll end AI, launch again and just wait for the some kind a recovery, message something. Or lose all and start again anyway.

                         

                        thank you folk,

                        this issue happened first time for me, i should save often anyway. like i said i'll keep you posted about details..

                        • 9. Re: i need help in urgent..please!!!
                          ndthl123 Community Member

                          why doesn't illustrator autosave like Word?

                          • 10. Re: i need help in urgent..please!!!
                            marimor77 Community Member

                            hi folks... just for your info... i couldn't save my works.

                             

                            funny thing...i was said "i should save often" but its freezed when i try save !!!!

                             

                            even Ps Cs6 has recovery feature now but Ai.. hello adobe!!!!