When I generate my help project in RoboHelp7 to either Flash
or a .chm file the video does not display although the audio is
fine. In RoboHelp everything looks okay. Any suggestions on how to
resolve this problem?
Hi email@example.com and welcome to our community
You get audio but no video? How odd. Does the Captivate play
fine otherwise, before you bring it into RoboHelp? I'm guessing
that if you try, you will find the same issue there. I speculate
this because there is nothing I'm aware of with RoboHelp that would
cause only the video bits to drop out. Either it plays or it
Also it may be worth checking the Flash player version. Try
upgrading to the latest and greatest.
The Captivate movies work fine everywhere. It's only after I
compile and generate the actual help file that I lose the video
portion. Maybe (probably) it's a Microsoft issue. I was hoping
someone else had encountered this problem and found the