Can't Login to Business Catalyst within Dreamweaver CS6

Hi,

We'll need to look into this further. 

Please lodge a case or open a live chat session so we can assist you further. 

You can reach direct support here -> http://helpx.adobe.com/support.html (Select Business Catalyst).

Thanks,

-Sidney

I'm having the same issue with DW CS6 and the BC website.  Unable to login to my BC account connected to my Creative Cloud membership.  Get an error (ERROR: There was an error logging you into this site [ERROR: -1]. ) When I try the forgot the password and follow the link in the email received to change it the new password is not taking and I get the following (ERROR: Password was not updated. You have up to 7 days to set a new password after requesting to change it. )

Also there is no help in the above mentioned support URL for this...

Using SFTP?

These errors come from BusinessCatalyst.com when trying to login with my creative account.

I'm having the same issues. But I'm not on cloud. I can access BC from my desktop but not my laptop.

Hey,

As my colleague mentioned, can you please contact us via the URL listed below and you will be able to join us on chat and if neccessary, we can submit a case from that chat.

http://helpx.adobe.com/support.html

From the sounds of it, for this type of issue we will need your username and associated password so we can attempt to replicate this issue and pinpoint what the problem may be.

Cheers.

Thanks.  I was able chat with someone yesterday and it was discovered that my adobe id was associated with a trial BC account from a couple years ago.  I changed the email on my adobe creative cloud and was able to connect.

Sent from my Verizon Wireless 4G LTE DROID

Okay, just had the same issue and found where the problem is and how to workaround the problem (bug has been reported).

The scenario Adobe didn't cover is when you have already logged in to Business Catalyst via Dreamweaver CS 6 and saved your password.  The extension keeps you "logged in" with that username and password until you logout.  So if you have changed your login details online with Business Catalyst.  You must come back into Dreamweaver, go to Windows and open the Business Catalyst Window and logout, and then login again now with your new credentials.  The ability to see your sites for importing will show up again.  I have told Adobe that they need to check if the login credentials don't match, that instead of saying "There are no sites to be found" it needs to say that the login credentials don't work and prompt the user to add the credentials again in the Business Catalyst Side Panel Window (which by default is now undocked from the side panel).

The challenge I am looking for, is to allow multiple administrators to be able to use their respective Business Catalyst login account to access the same site.

We ran into this issue running Dreamweaver CS6 v12.0 Build 5861. The patch detailed in the following blog post seems to have resolved it for us - http://blogs.adobe.com/dreamweaver/2013/01/resolution-12-0-3-users-running-into-browserlab -business-catalyst-issues.html