21 Replies Latest reply on Nov 18, 2016 12:41 PM by Benjamin | moirai-de

    indesign and illustrator both crashing on startup (cs6)

    dsytsma

      I'm on a mac with os 10.7.5.  This is new software.  I upgraded from cs 5.5.  Photoshop and Bridge work, but these two programs have never opened.  They quit unexpectedly on open.  I've reinstalled and erased the preference files.  Here is the error report that comes up with

       

       

      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   com.adobe.BIB                           0x00dd10fe 0xdce000 + 12542

      1   com.adobe.BIB                           0x00dd1148 0xdce000 + 12616

      2   com.adobe.BIB                           0x00dd13e3 0xdce000 + 13283

      3   com.adobe.BIB                           0x00dd1469 0xdce000 + 13417

      4   com.adobe.InDesign.PDF                  0x15e9d820 GetPlugIn + 1222048

      5   com.adobe.InDesign.PDF                  0x15ebb5a6 GetPlugIn + 1344294

      6   libsystem_c.dylib                       0x9cb55944 __cxa_finalize + 243

      7   libsystem_c.dylib                       0x9cb557f2 exit + 25

      8   com.adobe.InDesign                      0x00001d5d start + 61

      Message was edited by: John Hawkinson