8 Replies Latest reply: Jan 18, 2013 3:11 PM by the_wine_snob RSS

    MOV files audio


      Using PE11 and importing a video via SD card into the organizer, when played in the organizer panel, all audio/video sync up and look and sound great. However, when I attempt to add the same file to edit Premiere Elements, I have a 48 second video that is uploading and only 8 seconds of audio. I've tried slowing down the audio to match the video, but this seems to screw it up more. I cannot see any "conforming" happening during the import to PE from the  organizer. I shot the video with a Nikon Coolpix L810.

        • 1. Re: MOV files audio
          John T Smith MVP

          When you add the video to the timeline, before you do ANY work, is there a red line over the video?


          If yes, that means your project and video do not match... what is your project setting and does it match the video?


          Some reading...

          Importing Video http://forums.adobe.com/thread/1065281

          -and project settings http://forums.adobe.com/thread/1112086

          Saving & Sharing http://forums.adobe.com/thread/1051093

          Sharing for Computer http://forums.adobe.com/thread/1058237

          Steve's Basic Training Tutorials... steps are the same for several versions



          And... exactly what is inside that MOV wrapper?

          Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
          What is a CODEC... a Primer http://forums.adobe.com/thread/546811
          What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
          Report back with the codec details of your file, use the programs below... a screen

          shot works well to SHOW people what you are doing
          For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/
          For Mac http://mediainspector.massanti.com/

          • 2. Re: MOV files audio
            Steve Grisetti MVP

            Your camera shoots video in AVCHD format.


            To get the video from the camera to your computer, you should use Premiere Elements' Add Media tool for Flip or Camera (the Video Importer). When you place this video on your timeline, the program will download the necessary components to work with it.


            Be sure to wait for the video to fully conform before you edit it. This can take a while, depending on the specs of you computer and if you're on a Windows or Mac computer.


            The lagging your experiencing could be a problem with the program conforming -- or it could be that your computer is not powerful enough to work with AVCHD video.  How fast is your processor, how much RAM do you have and how much free, clean, contiguous free space is on your hard drive? Also, are you on a PC or a Mac, and have you ensured you have the latest version of Quicktime?

            • 3. Re: MOV files audio
              goodtwiin Community Member

              I'm using a PC with Windows 7. running a 6 CORE AMD processor with 8 gigs of RAM, I have 8.5 gigs free on the main SSD. So I should be fine as far as power goes. I have the lastest version of Quicktime installed, yes. As you can see in the image below, I imported several .MOV files at the exact same time in the exact same way. The middle file, is perfect (though not the one I wanted) and all videos before and after are "missing" half of the audio.
              PE 11 issue.jpg

              The project setting default is set to NTSC-AVCHD-Full HD 1080i30. I do not see a red line over the video, no. Below is a screenshot of the file run through "G-spot"

              PE 11 issue2.jpg

              • 4. Re: MOV files audio
                Steve Grisetti MVP

                So you copied these files from your camcorder to your computer using Premiere Elements' Video Importer tool?


                If you didn't or if you used other software, that may be why the files came in as MOVs, a file format so non-specific that neither Premiere Elements nor G Spot can determine the codec.


                If you used the Video Importer, your files should have imported an M2T files. Assuming you shot them in AVCHD mode.

                • 5. Re: MOV files audio
                  goodtwiin Community Member

                  I downloaded all of the videos directly from the SD card of the camera per these instructions: "To get the video from the camera to your computer, you should use Premiere Elements' Add Media tool for Flip or Camera (the Video Importer). When you place this video on your timeline, the program will download the necessary components to work with it."

                  I shot all of the videos on the same camera, with the same settings, downloaded all videos in the exact same way at the exact same time and ONE of those videos is working perfectly, while 8 others appear to have all audio compressed to about half of the video time.

                  • 6. Re: MOV files audio
                    Steve Grisetti MVP

                    So if you downloaded this video over a USB connection using the Video Importer, why are they MOVs instead of M2Ts? You're absolutely sure you shot this video in AVCHD mode on this camera?


                    And what are listed as the Project Settings/General under the Edit menu?


                    Finally, can you confirm that you have installed the latest version of Quicktime player?

                    • 7. Re: MOV files audio
                      Steve Grisetti MVP

                      I don't know. I think I'm chasing the wrong thing. Maybe someone else has an idea.


                      If there was some place you could post a sample of one of these videos that we could download and test, that could help. But it would have to be on a file upload site and not some place like YouTube, that re-encodes the files.

                      • 8. Re: MOV files audio
                        the_wine_snob Community Member

                        Though I use YouSendIt (subscription service), this recommendation was just posted to the PrPro Forum, and the OP was able to use one, to upload both media and the Project file for testing:


                        So as to share your files with us you can use any file hosting service available, e.g. Dropbox, FileFactory etc.

                        If you don't have an account on any of them, you have to create one (no needs to create any sort of paid account, free one is quite enough).


                        Once you created an account, a service lets you upload your files.

                        When a file has been uploaded, a service usually supplies you with a link to your uploaded file(s), which you can share with others.


                        So as to create a FileFactory account, you need to enter your e-mail, decide on a password, confirm it, enter CAPTCHA, tick 'I agree to the Terms' and click 'Create my account' button.


                        If you want to create a Dropbox account, when you fill in all the fields and click 'Sign up' button, an additional small Dropbox application starts downloading to your computer. You don't have to download and run it so as to be able to upload files to the service via Internet, but it simplifies the process a bit: this way you can just copy you files into the specially created 'Dropbox' folder on your computer, and the application synchronises your folder with your Internet Dropbox account.


                        I have never used either recommended services, so cannot comment directly.


                        Good luck to the OP,