Hi, are you still seeing this issue? I'll check with the team to see if we know what's going on.
I have the same problem. I installed Edge inspect in december and it worked fine. I tried again to use the software and it does not start. The erroe message is "Error -118 when loading url https://browserlab.adobe.com/fr-fr/shadowlogin.html"
I use a Win 7 (64 bits) behind a proxy . After I had this error, I uninstalled and reinstalled + installed bonjour service, restarded the computer and still have this error message.
In Widows task Mgr, I see that the bonjour sevice is running and that the EdgeInspect.exe process is also running.
Please do not hesitate if you need any additional info.
Hi yal-magelia, we've heard about this a couple times before and *think* that it's a transient issue with one of our servers. Can you reboot, give it another try and see if you're still getting the same issue?
If you do, make note of the exact time (and time zone) you're in and post back here.
I signed up yestrerday and am getting the same error. I installed the chrome plugin, folowed all the steps and rebooted my computer and its still giving the same error.
"Error -118 when loading url https://browserlab.adobe.com/en-us/shadowlogin.html
Can you shut down, restart again, and let me know if this is still happening for you?
Do you see the login dialog at all and are you trying to sign in? What's your AdobeID? If you do see it again, let me know at what time you see it and what time zone you're in.
Tried it again.
Time is 12:21 pm Australia, Melbourne.
I can't see any login diablog.
I click on 'Adobe Edge Inspect' in Programs (I'm on Windows 7)
A dialog box opens with the error in it https://browserlab.adobe.com/en-us/shadowlogin.html
It also open the bowser at the same time with this URL
Please PM your Adobe ID to me and we'll look into your account to make sure it's set up correctly.
PMed my Adobe Id to you.
We looked into your account and don't see anything that should prevent you from logging in. However, we also noted that you have a free account and therefore shouldn't need to sign in. Can you check the system tray and see if it shows Edge Inspect running there? If it is, you can just sign out, which I think should stop you from seeing that message in the future, and you can just use Edge Inspect without signing in.
Hope this helps,
I could see the Edge Inspect on the system tray. However, I was not signed in.
I quit Edge Inspect and restarted the computer and still no go.
Now, do I need to be on a wireless network for this to work?
I am on a wired network and connected to the internet.
Do other users face similar issue?
Either wired or wireless network should work.
If you're a free user (which we saw in your account on the backend) and you can see Edge Inspect in the system tray, don't worry about signing in, you should be able to use the free version and connect a single device without signing in.
what does error code 118 mean?
I tried accessing https://browserlab.adobe.com/en-us/shadowlogin.html via the browser (chrome) and all I get is a "connecting..." message.
It does not progress beyond that.
I don't know what it means, don't worry about it. We've seen this intermittently with some users, but since Edge Inspect is showing up in your system tray and you're a free user, it should be running correctly and you should be able to use it in spite of that message.
Just try using Edge Inspect normally:
- Install the Chrome extension and the device app from the appropriate device store.
- Open the Chrome extension dialog and you should see a "Waiting for connection..." message.
- Make sure your computer and device are on the same network.
- Start the app on your device and connect it to your computer either through auto-discovery or by clicking the + button in the upper right and entering the IP address of your computer as shown at the top of the Chrome extension dialog.
Let me know how it goes,
Okay. So the desktop did not work.
I tried to get in using a laptop. I still get the 118 error though.
However, I did go furhter becasue both the Laptop and the mobile are on the same wireless network.
While the mobile did not auto detect anything, I could atleast manually add the ip address of the laptop.
Which generated a passcode on the mobile device.
However, when I access the chrome plugin on the laptop, I don't see any option to add the passcode in.
The chrome plugin has everything disabled (not active or clickable)
Are you possibly running two different versions of Chrome on the laptop... e.g. Chrome Canary and standard Chrome?
Can you post a screenshot of the Chrome extension icon & dialog? Also a shot of the Edge Inspect system tray item with the menu open?
Ok, I'm stumped. The desktop app is running partially and not connecting to the Chrome extension.
There appears to be something subtly wrong with your account since we can't repro this issue ourselves. I think what's going on is that the application is trying to sign you in with your creative cloud ID that you're signed in elsewhere with. I'm going to try to get you some instructions on how to sign out there and see if we can't get you up and running with Edge Inspect.
Then, we're going to need to look into what's going on with your account.
Sorry for the trouble, I'll try to get a response to you ASAP.
I don't know if you guys have made any changes yet or not, however, I installed Adobe Edge at home and it all works seemlessly. Took me about 5 minutes to get it all connected and working.
And no 118 error.
I wonder if this has anything to do with Proxy settings.
If this works at the workplace then it will be a good case to get a license to connect multiple devices.
On your work machine, please try the following steps:
1. Close Chrome browser and Quit Adobe Edge Inspect
2. Go to http://creative.adobe.com
3. Login with you adobe id and password
4. Log out from Creative Cloud
5. Launch Adobe Edge Inspect
6. Launch Chrome
7. You should see a Authentication dialog (something like this) -
8. Click Yes on dialog
9. You should be all set to use Adobe Edge Inspect.
Please let us know what steps you see the failure.
Thank You for your patience and co-operation,
Please try the steps Archna laid out above. If that still doesn't work for you, could you possibly try your laptop on your home network or another non-work network? That would really help narrow down the issue.
Hi Archana, Mark,
I followed the steps as laid out by Archana.
Step 5. lauche adobe Edge inspect
This launches chrome with the following url forum.adobe.com/docs/DOC-2535
and then another window/dialogue opens with the 811 error.
Same thing happens on work desktop and laptop
Thank you for trying. We are trying to find the issue you ar eseeing. Please let us know what version of Adobe Edge Inspect you are using. You may find it in properties of Edge Inspect exe located at:
C:\Program Files (x86)\Adobe\Adobe Edge Inspect
Adobe Edge Inspect
Product version: 1.0.372
File version: 1.0.372.4762
Thank you so much for the details. It seems you have latest builds. In your initial message I noticed you have been seeing the French
Error -118 when loading url https://browserlab.adobe.com/fr-fr/shadowlogin.html
Are you using different languages on your machine?
Please bear with us, I am trying to corner the issue. Since I am unable to repro it in English language of app.
Thank you for all your co-operation,
I think you are referrring to the first two posts that are not by me.
Sorry I did not see it in detail. Will get back to you if we need any more information.
Conected at work without proxy and it worked.
The network guys need to know how Adobe Edge Inspect works.
Is there any info on this?
Does Edge Inspect use a specific port on a proxy server?
Does the chrome extension on the laptop speak directly with the app on the device (hence why they need to be on the same network?)
Any debugging tool?
Good to hear. We'd reached the conclusion that it was some sort of network problem, but I hadn't had a chance to respond yet, sorry.
The error you're getting is over HTTPS on port 443, so that's what your network people need to open up. The Chrome extension talks to the desktop app and the desktop app talks to the devices via a socket connection on port 7682. There's no direct connection from the Chrome extension to the devices.
We specify "same network" because zeroconf/bonjour that we use for autodiscovery can only work across the same network. "Same network" isn't technically a requirement, but socket communications on port 7682 across different networks is generally more difficult to establish.
Hope this helps,