I have a similar problem with CS6 Master Collection running on Windows 7. I purchased the CS6 Master Collection DVD for Mac and Windows in May 2013. Everything has been working fine for 6 months. Then in November, I can no longer run any of the Adobe CS6 applications under Windows 7. Everything still works fine on Mac OS X 10.9.
When I start a CS6 application under Windows, I get the following message.
Sign In Required
We will now register your trial to your Adobe ID.
Any ideas why CS6 would suddenly require me to register after I've been using it for 6 months?
User "ProDesignTools" suggested two solutions:
> Guessing the problem was either this:
> http://helpx.adobe.com/photoshop/kb/trial-screen-displays-you-open.htm l
> or this:
I looked at the first link. The issue seems to be with running the product for 30 days. However, I have been using the product for six months without any issues.
Will I need to install the entire CS6 Master Collection again, just to get the licensing to work properly?
I also looked at the second link. I don't have a Creative Cloud membership. Will I need to install the Adobe Application Manager to get the license working again?
Thank you for your reply. I just pressed the [Sign In] button and Photoshop CS6 now works on Windows. That was simple. Thanks!
I also ran Illustrator and got the following message. (Screenshot shown below)
[License This Software] OR [Continue Trial]
I think the wording of this message is very confusing. The message refers to the my licensed copy of CS6 as a "Trial" version, even though I've been using it for 6 months.
I assumed there was some sort of problem with the Adobe registration, so I searched online for a solution before proceeding.
I think that Adobe should at least re-word this message. For users who have been running for CS6 for several months, the message should say something like...
"Please re-register / re-license your product by signing on".
That way, it is clear that I am re-registering my existing product, instead of ugrading from a trial version.
Thank you for your help.
Same problem here: purchased and registered CS6 Master Collection January 2014, used it without any problems for 18 months. And suddenly it won't open anymore, supposedly because the 30 day trial period has ended (?). When I go from there to registration and enter the product's serial number, I get the message that it's not valid. But at the same it's on my Adobe ID page!
Anyone awake somewhere?
I am having the same problem with a version of Tech Comm Suite that we've used for a long time. It was licensed and paid for, then I had to replace my PC and after IT reimaged my hard drive, Adobe thinks I'm back on a trial version. When I talk with Customer Support, they say "it's reached EOL and we can't help you."
Anyone awake, indeed!
Strange. Customer Support sent me a link to download the product again, but
I can't install it, since it won't accept my product number. I'm awaiting
their reaction. In my case it's still the same PC that the product was
installed on in the first place.
2015-08-05 22:08 GMT+02:00 AJ Metzger <email@example.com>:
CS6 Master Collection reverted to trial created by AJ Metzger
<https://forums.adobe.com/people/AJ+Metzger> in Adobe Licensing - View
the full discussion <https://forums.adobe.com/message/7833162#7833162>
The CS6 serial number registered to your account has expired which is why you're not able to use it. Expiring serial numbers are often supplied by the educational resellers Surfspot or Slim.nl. If you purchased from them, please contact them to discuss your options.
how i'm gonna sign in because i don't know latin characters