7 Replies Latest reply on Jan 21, 2013 8:20 AM by Jeff A Wright

    Liscense key is damaged.

    eldo77

      What does this mean?

        • 1. Re: Liscense key is damaged.
          kglad Adobe Community Professional & MVP

          attach a screenshot of the error message.

          • 2. Re: Liscense key is damaged.
            John Waller Adobe Community Professional & MVP

            It means what it says, I guess.

             

            Which Adobe product? Which operating system?

            • 3. Re: Liscense key is damaged.
              eldo77 Level 1

              Adobe Digital Editions.Windows XP..I don't even know what a liscense key is, but

              thats what the message box says when I try to open a previously downloaded

              e-book that I was actually able to read yesterday.

              I tried to download 3 e-books today from my regional library but couldn't read

              them either.Got a messa

              ge box that says: Unable to download..error getting liscense..Liscense Server

              Communication Problem...E_AUTH_

              BAD_DEVICE_KEY_OR_PKCS12

              • 4. Re: Liscense key is damaged.
                kglad Adobe Community Professional & MVP

                the is from bwolfe:

                 

                regarding the E_AUTH_BAD_DEVICE_KEY error...

                 

                We can't tell you -exactly- what this is, but we can give you some general direction.

                 

                On the Mac, Digital Editions 1.5 stores an encryption key (to make sure our client to server calls are secure) in your OS X Keychain.

                 

                If there is a problem creating this key then E_AUTH_BAD_DEVICE_KEY is the error you'd see.

                 

                The key information is stored as an application password in your keychain. Likely causes of failure include denying access to Digital Editions, or locking your user keychain, and not entering their password when prompted.

                 

                If you're denying access explicitly to Digital Editions, well don't do that (ha. )

                 

                Now, you may not be doing this intentionally. The access permissions on OS X are complicated, so this could be a side effect of some other permission work. You can explicitly grant Digital Editions access to the the keychain item:

                 

                Open Keychain Access (Applications/Utilities)

                Select Passwords from Category

                Select Digital Editions from password list

                Click info button (or press Cmd+i)

                (Dialog labeled Digital Editions should appear)

                Select Access Control tab

                Click + button

                Navigate to our install directory and select ADE 1x5

                Click Save

                Close Dialog

                Launch Digital Editions.

                 

                Anyway, hopefully this helps you narrow the issue down.

                 

                Regards,

                 

                Bentley Wolfe

                Senior Support Engineer, Flash/Flash Player/Digital Editions

                Adobe

                • 5. Re: Liscense key is damaged.
                  eldo77 Level 1

                  I am using Windows XP.

                  • 6. Re: Liscense key is damaged.
                    kglad Adobe Community Professional & MVP

                    attach a screenshot of the error message.

                    • 7. Re: Liscense key is damaged.
                      Jeff A Wright Adobe Employee

                      Moving this discussion to the Adobe Digital Editions forum.

                       

                      Please try downloading a book from our sample library at http://www.adobe.com/products/digital-editions/eBook.html.  If you are able to download the book successfully then please contact the support team responsible for your e-book downloads from your library.