12 Replies Latest reply on Jan 29, 2013 7:22 AM by the_wine_snob

    Adobe Premiere Elements 11 Application Crash

    The-Cado

      Operating System: Windows 8 Pro 64-bit

      System Model: HP Pavilion dv7 Notebook PC

      BIOS: InsydeH2O Version 03.60.48F.1B

      Processor: Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz (8 CPUs), ~2.2GHz

      Memory: 16384MB RAM

      Available OS Memory: 16332MB RAM

      Page File: 2657MB used, 30058MB available

      Windows Dir: C:\WINDOWS

      DirectX Version: DirectX 11

      Card name: Intel(R) HD Graphics 3000

      Speakers and Headphones (IDT High Definition Audio CODEC)

      750GB Integrated Hard Disk Drive

      3TB External Hard Disk Drive

       

      While editing a 30:44 minute avi video file with 3 wav audio source files in Premiere Elements 11 the application crashes, no system errors or system crashes.

      Windows reports that Premiere Elements 11 crashes and closes the program, no error message.

      The crash occurs around the five minute marker of the video, I do not want to go past the 5 minute marker because I want to make sure my video is well throughout.

      The video file is 28.8GB and both the video file and the Premiere Project File are located in the same 3TB External Hard Disk Drive.

      The only programs running while I edit are Steam, Trend Micro Titanium Antivirus+, Dxtory, and Premiere Elements 11.

      I have read over some of the other forums regarding premiere crashing and MOST of the ones that were relevent to my inquiry are from 2008-10 and involve premiere 8 on Windows Vista. This is prevelent on both Adobe and Google.

      I have also ran a disk cleanup, disk defrag, system restart, and update checks, all updates are up to date, I check every month.

        • 1. Re: Adobe Premiere Elements 11 Application Crash
          VDOSurfer Level 3

          Are there other files that you can try for the same duration? Do they also crash? Could you give details on the video files in the PrE11 project?

          • 2. Re: Adobe Premiere Elements 11 Application Crash
            Steve Grisetti Adobe Community Professional

            Does the project still crash if you remove all of the video files?

             

            What model of camcorder is your video from and what format and resolution is it?

             

            When you go to Edit/Project Settings/General, what project settings show? If your project settings match your video settings, you will NOT see yellow lines above your video clips in Expert view. Is that the case in your project?

            • 3. Re: Adobe Premiere Elements 11 Application Crash
              the_wine_snob Level 9

              Along with the answers to the questions asked, and suggestions made, so far, I would also study Windows Event Viewer, at the time of the crash, to try and gather clues.

               

              This FAQ Entry starts with a general checklist, to get PrE working best, then goes into some system/OS tune-up tips and finally has links to troubleshooting. In that last part, see the link on "Finding Clues," and follow the instructions. http://forums.adobe.com/thread/792580?tstart=0

               

              That checklist, plus the tune-up tips, might also be helpful. When editing, I shut down all unnecessary programs and processes.

               

              Good luck,

               

              Hunt

              • 4. Re: Adobe Premiere Elements 11 Application Crash
                The-Cado Level 1

                I only have the single 30:44 duration video.

                I also downloaded G-Spot, from a suggestion made by Bill Hunt in an older post on the forum to find out the specific codecs that were involved in the video I am editing and what I received back was:

                     Under Video, the codec was listed as 'xtor'.

                      Under Audio, the codec was listed as 'PCM Audio'

                 

                The only video file in the edit is the 30:44 duration video file.

                 

                I used a recording software that I purchased called Dxtory, the program allows me to record certain programs on my computer's screen, namely video games.

                The video's format is an AVI file, and the specific video codec is 'xtor' and the specific audio codec is 'PCM Audio', according to G-spot.

                The video's resolution is 1280x720, the resolution is what I set my games to, if available, and its the resolution I have Dxtory setup to record.

                 

                Under Edit/Project Settings/General the project settings are set to 1080i, 1920x1080 resolution, on default.

                I cannot change the settings for some reason, they are unavailable for me to customize, probably cause its the default until I add a video file.

                However, when I open the 30:44 video project, the Edit/Project Settings/General settings are set to Sony XD Cam EX 720p, 1280x720. I do see a yellow line under the time line in the project, the line is not exactly above the video clips. I am also in Expert View.

                 

                My time line has changed increments, last night when I posted my first post, the time table was in increments of 22 seconds, and now its in increments of 15 seconds, the yellow line is below these increments, but only in certain parts, for my project the yellow line appears in the time table in the first 1 minutes 51 second and later at 4 minute 36 second increment to 4 minute 47 second increment. I do not have an edit on the first 1:51, but on the 4:36-4:47 I do have a text edit that sits on video 2, that was the last edit I did on the project, the application shortly crashes after 4:47, the crash is also occuring with and without the text edit. I'm going to continue to check settings and I will use Windows Event Viewer to find if I missed anything.

                 

                Thank you for your asssistance.

                • 5. Re: Adobe Premiere Elements 11 Application Crash
                  the_wine_snob Level 9

                  There are many posts on using XTORY files, and many end up with conversion involved.

                   

                  Google Search = https://www.google.com/search?q=xtor+CODEC&aq=f&oq=xtor+CODEC&aqs=chrome.0.57j0l3j62.6619& sourceid=chrome&ie=UTF-8

                   

                  As I have never used XTORY, I cannot comment.

                   

                  Good luck,

                   

                  Hunt

                   

                  PS - Now these articles have some info and tips on using various video screen-cap programs, so there might be some ideas in there? http://forums.adobe.com/thread/967201?tstart=0 and http://forums.adobe.com/message/3601973#3601973

                  • 6. Re: Adobe Premiere Elements 11 Application Crash
                    The-Cado Level 1

                    Hello, after reading the articles you have posted, Bill, I spent yesterday and most of today trying different encoding programs out.

                     

                    The first and most useful one I had was Avidemux 2.5, I had inserted my avi video file that was still coded with xtor into the program and I came upon a green screen, not really helpful.

                     

                    The second program I tried was Dxtory's very own AviMux program, after inserting the avi video file, the AviMux came up with a builder.init error, after research I fixed the issue, however after building the video, the copy only displayed less than 3 minutes of footage while still maintaining more gigabytes than the original.

                     

                    Finding out shortly before I post this, Avidemux 2.5 was updated to Avidemux 2.6.1, so now the third program I used was Avidemux 2.6.1, I also found out from a video on YouTube, by the name M3G4G0TH, that I would need to download a Proxy, several Plug-Ins, and a another program to assist Avidemux 2.5. The same person that made that video made a more recent video, an edit to the original video because of the release of Avidemux 2.6.1, stating that Avidemux 2.6.1 has the Proxy so after updating Avidemux 2.5 to Avidemux 2.6.1 I downloaded Avisynth and the Plugins: avvss.dll, DGAVCDecode.dll, DGDecode.dll, ffms2.dll, and Nicaudio.dll. I then opened up the Proxy through Avidemux, went to a tab titled AVISource and insterted the xtor avi file, an error appeared followed by another dialogue box asking me to open Avidemux 2.6.1 and connect to the Proxy. After doing so my xtor avi video file appeared in the same 1280x720 resolution.

                     

                    I am going to configure the xtor avi file into a different codec avi file or I might try mpeg using Avidemux 2.6.1, I am writing this to help anyone else if they come upon the same problem as myself.

                     

                    Also, the Adobe forum members who took the time to respond to my posts, thank you.

                    • 7. Re: Adobe Premiere Elements 11 Application Crash
                      Bookbrowser74

                      I cannot even get Premiere Elements to stay open.  Regardless of selecting 'open current project' or 'new project', the application opens for a split second, then closes.  But it doesn't close completely, I must go into Task Manager to shut it off.  Have uninstalled and reinstalled to no avail.  Get no support from Adobe whatsoever.  Now looking for other software.  Adobe is dog dropping.

                      • 8. Re: Adobe Premiere Elements 11 Application Crash
                        the_wine_snob Level 9

                        Unless you are using XTORY, I would not anticipate that your issues are even similar to this post.

                         

                        I would first see this article, and gather the requested information: http://forums.adobe.com/thread/1042180?tstart=0

                         

                        Then, post a New Discussion, with the requested information.

                         

                        For help with Crashes and Hanging, see this article: http://forums.adobe.com/thread/792580?tstart=0

                         

                        Also, as suggested in another thread, see this article: http://forums.adobe.com/message/4943624#4943624

                         

                        Good luck,

                         

                        Hunt

                        • 9. Re: Adobe Premiere Elements 11 Application Crash
                          VDOSurfer Level 3

                          To BookBrowser74:

                          Start a new thread. Even there, my response would be the following:

                          If it crashes even on a "New Project" the problem is unlikely with your file. Try to clear the preferences and then re-launch. Type this in the "Start->Run" (Windows Key + R) bar with the quotes "%appdata%\Adobe\Premiere Elements\11.0" and delete everything in this. All of this is regenerated as far as I know. Update your display and sound card drivers.

                          • 10. Re: Adobe Premiere Elements 11 Application Crash
                            The-Cado Level 1

                            While using Avidemux 2.6 I found that all of the video formats that I convert the xtor codec to either appear in Premiere as an Audio File, fails to add, or creates a lot of lag forcing the Premiere Application to stop working.

                             

                            I am having difficulty finding the information from the Premiere Elements 11 case, I have a quick question, what is/are the ideal codec(s) I should be trying to convert the xtor codec into?

                             

                            Thank you.

                            • 11. Re: Adobe Premiere Elements 11 Application Crash
                              The-Cado Level 1

                              I found a recent video online from an uploader I am subscribed to on Youtube, he also uses Dxtory screen capture.

                              One of the codecs he mentions using is, "Lagarith Lossless Codec". I downloaded the latest available download and after recording a roughly 3 minute video I added the file to Premiere Elements 11 and experienced zero crashes or errors. I was even able to save the video into an AVCHD Format, just messing about for that last part, still working out what I would prefer.

                               

                              The codec that Lagarith Lossless saves as is:

                              Video: LAGS Codec

                              Audio: PCM Codec

                              (Information provided by, G-Spot)

                               

                              I am going to record longer footage and see if an error may occur later. I'll continue updates till I am satisfied with a result.

                               

                              Thank you.

                              • 12. Re: Adobe Premiere Elements 11 Application Crash
                                the_wine_snob Level 9

                                I have been a fan of both Lagarith Lossless and UT Lossless for many years. I find that both work well. They both do compress a bit (still large files), but are both visually lossless. Both also work well in every version of Premiere (both Pro and Elements), that I have.

                                 

                                When outputting intermediate files, for use in many programs, like After Effects, where I will likely be outputting, yet again, for final editing, I use either one constantly.

                                 

                                Here is my article on intermediate files: http://forums.adobe.com/message/4556586#4556586

                                 

                                The only possible drawback, that I have found, is that if one sends one of those Lagarith Lossless, or UT Lossless files to another editor, they must also have the CODEC's installed on their machines, but that is the only downside.

                                 

                                Good luck, and glad that Lagarith Lossless is working for you. Because of your thread, I learned something about Dxtory CODEC. Happy editing.

                                 

                                Hunt