2 Replies Latest reply on Jan 18, 2013 10:04 AM by whitticm

    "Sorry, a serious error occured..."

    whitticm

      I'm getting an error when I start Premiere Pro CS6.  When I try to open a project or start a new project I get an error that says: "Sorry, a serious error occured that caused Premiere to shut down..."  I'm working on a 2012 MacBook Pro with 8 gb ram.  I don't even get as far as the main screen in Premiere.  This started a few days ago after I put in my registration key (I had been using the trial version while I waited for my order to process). I have the same issue with Prelude. Let me know what additional information you may need to help me and thanks in advance.

        • 1. Re: "Sorry, a serious error occured..."
          John T Smith Adobe Community Professional & MVP

          I don't do Mac, but answering the questions in the Information FAQ http://forums.adobe.com/message/4200840 might help someone help you

           

          Also, some saved Mac discussions... I don't know if they will help, but at least reading is free

           

          Mac and Root User http://forums.adobe.com/thread/879931

          -and http://forums.adobe.com/thread/940869?tstart=0

          Mac and Playback http://kb2.adobe.com/cps/842/cpsid_84287.html

          Mac and 2 Monitors http://forums.adobe.com/thread/876566

          Mac & nVidia Driver http://forums.adobe.com/thread/1075592

          • 2. Re: "Sorry, a serious error occured..."
            whitticm Level 1
            • What version of Premiere Pro? Include the minor version number (e.g., Premiere Pro CS5.5 with the 5.5.2 update).

            CS6

            Up to date

            • What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".

            OSX 10.8.2

            • What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container", not just "QuickTime".

            Can't get this far.

            • If you are getting error message(s), what is the full text of the error message(s)?

            "Sorry, a serious error occured that requires Adobe Premiere Pro to shut down. We will attempt to save your current project."

            • What were you doing when the problem occurred?

            This happens if I try to create a new project or open and existing project.

            • Has this ever worked before?

            I have been able to create or open a project in the past.

            • What other software are you running?

            I have Firefox open.

            • Do you have any third-party effects or codecs installed?

            I also use Protools on this machine so I have many audio effects installed (too many to list). I also have FxFactory installed.

            • Tell us about your computer hardware. Be especially certain to tell us about third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU).

            MacBook Pro 2.6 GHz Intel Core i7, 8 GB 1600 MHz DDR3 RAM. I'm using the internal HD.  No third party.

            I've tried to create projects with and without this running.

            • Does the problem only happen with your final output, with previews, or both?

            Neither.  Problem occurs when I try to open an existing project or create a new project.