1 Reply Latest reply on Jan 18, 2013 1:04 PM by sjpt

    Unable to open library ebooks on my macbook.

    laila mangal

      Hello,

       

      I am trying to download library books on my macbook and it is not opening. The screen comes blank when I open the ebook; the sample books here work fine. I had this problem before and somehow it was back to normal but I am having the same problem again. I have a Mac OS X 10.5.8. Please help!!!

        • 1. Re: Unable to open library ebooks on my macbook.
          sjpt Level 4

          It could be an authorization issue; though that should give a clearer error message.

          The sample books probably don't not worry about the DRM which is why they are OK.

          Try deauthorizing the mac (cmd-shift-D). 

          Restart ADE and you will be asked to reauthorize.  Give it you Adobe id and password.

          With luck, all the books will then work.