0 Replies Latest reply on Jun 11, 2013 12:09 PM by Pete.Green

    FAQ: Revel Transition basics: What’s happening, when, and why?

    Pete.Green Adobe Employee

      Q: What is Adobe changing and what does it mean to me?


      A: Adobe is discontinuing Photoshop Elements subscription services and Photoshop.com storage and sharing. We are offering our new photo service, Adobe Revel as an alternative cloud and sharing option.  Read our Revel Basics FAQ


      Adobe Revel is a Cloud based photo hosting service accessible via a free photo app for your Mac, iPad, and iPhone. You can organize your memories using albums, event tags, and captions, crop photos, and apply filters to easily create amazing photos. You can also share photo albums privately on AdobeRevel.com or publicly on your favorite social network. Best of all, everything you do in Revel is automatically synced across all your devices—so you always have access to your latest photos and edits no matter what device you're using. With Revel, you can have all your memories with you wherever you go, and you have everything you need to make your photos look great.


      As of now, you must have an app on an IOS based device (Mac, Iphone, Ipad) to get the full benefit of Adobe Revel (file access and editing). You can access Adobe Revel from a web browser to view, upload and download files. Soon you will be able to edit from browsers and other devices as well.  Revel works like email. All your photos are securely stored in the cloud, and you can access and edit them using the Revel app on your iPhone, iPad, and Mac (or just access them from a browser on other devices). Best of all, everything you do in Revel is automatically synced across all your devices so you always have your latest photos and photo edits no matter what device you’re using.


      Additional info: http://www.adoberevel.com/support


      See also:

      FAQ: Revel basics: What file formats does Revel support?

      FAQ: Revel basics: What OS platforms and devices does Revel support?

      FAQ: Revel basics: What is Revel?



      Q: When will the transition start?


      A: We will begin the transition by moving JPEG photos from Photoshop.com accounts to Revel accounts starting on April 2, 2013. (Other file types will not be moved. We suggest using the Adobe Media Downloader to archive your files to your computer)





      Q: When will my photos be moved?


      A: If you do not opt out, your JPEG photos will automatically be moved to Revel between April 2, 2013 and June 18, 2013. We will keep you updated as the move takes place. File  types  other than JPEG are not yet supported on Revel and will not be moved. We suggest that you download these files for backup. All JPEG photos will be moved during the transition period. After that time, the Photoshop.com storage and sharing service will close.


      Click here to archive your Photoshop.com library to avoid losing any files.

      Visit the migration page to start your move now. Once you migrate, you can no longer load files to Photoshop.com.

      If you live in the US, you can choose to opt out of having your photos moved.

      If you live outside the US, nothing will happen until you tell us you want us to move your photos by visiting the migration page.





      Q: Since Revel currently only supports the JPEG format, how can I download the other photo formats and videos I have stored in my Photoshop.com account?


      A:  In addition to JPEGs, your Photoshop.com account may include any of the following file formats: 3FR, ARW, CR2, CRW, DCR, DNG, ERF, GIF, IIQ, KDC, MEF, MFW, MOS, MRW, NEF, NRW, ORF, PEF, PIX, PNG, PSD, RAF, RAW, RW2, RWL, SR2, SRF, SRW, TIF, X3F, TIFF, 3G2, 3GP, DV, M2T, M2TS, MTS, M1V, M2V, M4V, MOD, MP4, MPEG, MPG, MOV, WMV, AVI, MPE, 3GPP, M2P, and FLV.


      If you have files other than JPEGs in your Photoshop.com account and they have not been backed up somewhere else, you should use our Adobe Media Downloader to save them to your computer before your Photoshop.com account closes at the end of the transition period.





      Q: Why is this transition happening?


      A: Revel is our new photo service. It has been built from the ground up to support your mobile

      lifestyle. Revel gives you more access to your photos than ever before - on the web,

      iPhone, iPad, and Mac. We think you’re really going to love it! To see Revel in action click here.

      You can also view a "how-to" video on Adobe TV, "Working with Adobe Revel".


      Please see the Adobe Revel FAQ http://www.adobe.com/products/revel/faq.htmlfor additional information.





      Q: What will happen to Photoshop.com?


      A: During the transition period, (View transition period dates and timing) Revel will disable the Photoshop.com storage and sharing service. The Photoshop.com website will remain live and continue to offer product information, trial software, photo editing functionality, customer spotlights, tutorials, and other resources, so try Revel! We think you’ll love using the app and having all your photos accessible from all of your devices. We will continually add functionality to create the best experience for reliving your memories wherever you are. Click here to review the "Getting Started with Adobe Revel".





      Q: What do I need to do?


      A: If you live in the US, you don’t need to do anything. All of your JPEG photos will be

      moved to Revel automatically sometime during the transition period.


      If you live outside of the US, you just need to visit our migration page to start moving your files.




      For all the latest product updates and information, follow us @AdobeRevel on Twitter or like us on Facebook.