1 Reply Latest reply on Jan 19, 2013 10:33 AM by 99jon

    Elements 9 thumbnail visibility


      I have been running elements 9 for two years now and in the last 3 months all photos loaded are only visibile in the thumbnail boxes when these are set to maximum size. ie all thumbnails appear empty unless at max size in which case the photo is visible. This has only affected the recent additions to my catalogue, all the older ones are visible irrespective of thumbnail size.


      I have uninstalled and reinstalled Elements, rebuilt the catalouge to no avail. Anyone got a fix for this?



        • 1. Re: Elements 9 thumbnail visibility
          99jon Adobe Community Professional & MVP

          Try selecting the thumbnails (Shift+Click) or (Ctrl+A) to select all, then click on the top menu


          Edit >> Update Thumbnail For Selected Items


          If that doesn’t work close Elements and delete the thumbnail cache which sometime becomes corrupted. Navigate to:


          C:\ProgramData\Adobe\Elements Organizer\Catalogs\MyCatalog


          Inside the MyCatalog folder (or whatever name you gave your catalog) you should find a CACHE file:




          After deleting that file restart the elements Organizer and wait whilst it regenerates thumbnails.


          N.B. The ProgramData folder is sometimes a system hidden file, in which case please follow these instructions before starting: