1 Reply Latest reply: Jan 19, 2013 10:33 AM by 99jon RSS

    Elements 9 thumbnail visibility

    oldcrawler

      I have been running elements 9 for two years now and in the last 3 months all photos loaded are only visibile in the thumbnail boxes when these are set to maximum size. ie all thumbnails appear empty unless at max size in which case the photo is visible. This has only affected the recent additions to my catalogue, all the older ones are visible irrespective of thumbnail size.

       

      I have uninstalled and reinstalled Elements, rebuilt the catalouge to no avail. Anyone got a fix for this?

       

      Fred

        • 1. Re: Elements 9 thumbnail visibility
          99jon CommunityMVP

          Try selecting the thumbnails (Shift+Click) or (Ctrl+A) to select all, then click on the top menu

           

          Edit >> Update Thumbnail For Selected Items

           

          If that doesn’t work close Elements and delete the thumbnail cache which sometime becomes corrupted. Navigate to:

           

          C:\ProgramData\Adobe\Elements Organizer\Catalogs\MyCatalog

           

          Inside the MyCatalog folder (or whatever name you gave your catalog) you should find a CACHE file:

           

          thumb.5.cache

           

          After deleting that file restart the elements Organizer and wait whilst it regenerates thumbnails.

           

          N.B. The ProgramData folder is sometimes a system hidden file, in which case please follow these instructions before starting:

           

          http://windows.microsoft.com/en-GB/windows-vista/Show-hidden-files