8 Replies Latest reply on Jan 19, 2013 7:32 PM by Barbara B.

    scanner not installed message in Photoshop Elements 11 --- but preview works!


      I can preview a scan from my Epson V700 Photo scanner, chose the boundaries to scan, etc., but when I hit the scan button, it says that it "cannot complete the import command as there is no scanner installed". How can it commuynicate with the scanner, preview the scan, and then state that the scanner is not installed?

      There is a Twain Plug-in in the Photoshop Elements Plug-in folder